What's the best part about Convergence? (Mitch Spring)

What's the best part about Convergence? (Mitch Spring)

What's the best part about Convergence? (Mitch Spring)

Hear from attendees about what makes Convergence such a valuable event to attend. Learn more about Microsoft Convergence here - http://www.microsoft.com/en/convergence/.

By Vocalcom

Deploying Your Agents Absolutely Anywhere

It used to be the case that every contact center needed to be contained in one physical building in which every employee worked nine to five. But oh, how things have changed. Not only do customers want and expect to be able to reach a contact center agent beyond the regular office hours (many expect 24/7/365 support), but, as a...
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