Who Needs Palm Trees? Enjoying Winter at HBS

Who Needs Palm Trees?  Enjoying Winter at HBS

Who Needs Palm Trees? Enjoying Winter at HBS

Blanketed in snow, Harvard Business School transforms into a sparkling white winter scene.

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6 Tips for Optimizing the Live Chat Experience

While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. As a convenient and personalized channel that offers support when customers need it most, live chat is ideal for offering timely and detailed solutions and assisting customers who might otherwise abandon a purchase....
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