Who Sees What: Organization Access

Who Sees What: Organization Access

Who Sees What: Organization Access

This second video in the "Who Sees What" series describes how to grant users access to your org by specifying both login ranges, as well as login hours. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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