Who Sees What: Overview

Who Sees What: Overview

Who Sees What: Overview

This quick overview covers the main features in Salesforce that determine the visibility of, and access to data that every administrator will need to set up for their Salesforce organization. This is the first in a series called "Who Sees What". Please view the entire series to get a complete picture of visibility and access. Leave us a comment and feel free to share!

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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