Who Sees What: Permission Sets

Who Sees What: Permission Sets

Who Sees What: Permission Sets

In Salesforce, permissions and access settings specify what users can do within an organization. Another in the Who Sees What series, this video shows you how permission sets can extend a user's access and permissions, and how to create and assign permission sets.

By Vocalcom

Majority of Call Center Execs Believe They Deliver High Quality Customer Service

We all know that providing stellar customer service is important. This means ensuring a positive customer experience and adopting a multi-channel approach so that your customers are constantly satisfied. Despite these being the top two challenges cited by contact centers today, call center executives are apparently very confident when it comes to the customer service they deliver. According to a...
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