Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

This fifth video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use the Role Hierarchy to open access back up, giving users visibility to the records of users below them in the hierarchy. Please view the entire series to get a complete picture of visibility and access.

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Live Online Chat Increases Customer Satisfaction, Survey Says

If you want to keep your customers satisfied, give them live online chat support as part of your call center application suite. That is the latest finding from a recent JD Power & Associates survey. Among wireless carrier customers who contacted their carrier via the online channel, satisfaction was the highest among respondents when online chat was used, the survey...
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