Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

This fifth video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use the Role Hierarchy to open access back up, giving users visibility to the records of users below them in the hierarchy. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

The Future of Call Center Customer Service: Emotion-Analyzing Software

Sure, there are a ton of call center solutions being brought to market to better help managers gauge employee performance and bolster customer satisfaction; however, an all-new software is surfacing to the top as a true game-changer, representing ample potential for revolutionizing customer service as we see it today. The company is called Beyond Verbal, and its name is pretty...
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