Who Sees What: Record Types

Who Sees What: Record Types

Who Sees What: Record Types

This video in the "Who Sees What" series explains how to organize and gather data for the same object, in different ways, using record types. In our example we'll create a record type for Internal cases, and one for External cases, but you could use record types for different types of opportunities, solutions, or any other standard or custom salesforce object. Please share and leave a comment!

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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