Who Sees What: Record Types

Who Sees What: Record Types

Who Sees What: Record Types

This video in the "Who Sees What" series explains how to organize and gather data for the same object, in different ways, using record types. In our example we'll create a record type for Internal cases, and one for External cases, but you could use record types for different types of opportunities, solutions, or any other standard or custom salesforce object. Please share and leave a comment!

By Vocalcom

Exploring the Eco-Friendly Side of the Virtual Call Center

For businesses that want to be cost-effective and eco-friendly, a virtual call center can help. The advancement of call center technology has enabled virtual call centers to become more common and more reliable. This type of setup is praised for its cost-saving effectiveness as well as flexibility; however, some companies might be surprised to learn about the eco-friendly benefits that...
View Full Article