Who Sees What: Record Types

Who Sees What: Record Types

Who Sees What: Record Types

This video in the "Who Sees What" series explains how to organize and gather data for the same object, in different ways, using record types. In our example we'll create a record type for Internal cases, and one for External cases, but you could use record types for different types of opportunities, solutions, or any other standard or custom salesforce object. Please share and leave a comment!

By Vocalcom

Enhancing the Customer Experience Amidst the Internet of Things

No matter what the industry, there is no doubt that customer service is changing and being influenced by the Internet of things (IoT). In no small way, this directly impacts the perceived and real experience of using call center software. As customer service becomes increasingly reliant on the Internet, it is important for any organization with a hand in the...
View Full Article