Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Sharyn Leaver discusses Forrester's focus on the BT agenda and the top priorities for business leaders during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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