Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Sharyn Leaver discusses Forrester's focus on the BT agenda and the top priorities for business leaders during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

The Role of Artificial Intelligence in Conversational Commerce

Automated customer service has been around for some time, delivering on the promise of faster, more efficient customer engagement. From predictive dialing solutions to IVR menus, customers are empowered and save time when optimized self-service options are available to them. Yet, with the growing trend of conversational commerce, automation has become ever more sophisticated: from chat bots to intelligent assistants,...
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