Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Forrester's Tyler Shields discusses the dangers of applying old security measures to new mobile technologies at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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