Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Forrester's Tyler Shields discusses the dangers of applying old security measures to new mobile technologies at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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