Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Forrester's Tyler Shields discusses the dangers of applying old security measures to new mobile technologies at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

7 Mistakes to Avoid With Call Scripts

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. However, as service cases vary in nature and customers continue to seek a human touch, agents must remain...
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