Williams Scotsman's Premier Success Story

Williams Scotsman's Premier Success Story

Williams Scotsman's Premier Success Story

"The online training available with Premier+ Success brings our sales and service agents up to speed on Salesforce much faster," says Karen Reffitt, Director of CRM for Williams Scotsman. "With the online training in Premier+ Success, we've achieved 95% user adoption." Learn how Williams Scotsman accelerated Salesforce training and achieved 95% user adoption. http://www.salesforce.com/services-training/customer-support/customers/williamsscotsman.jsp

By Vocalcom

Part 1 - Turning Your Contact Center into More than Just a Cost Center

Today, application development and delivery professionals are feeling the pressure more than ever to continually reinvent their contact centers. It’s about redefining the idea of the contact center and what it can do while at the same time keeping functionality, performance and service uncompromised. This is especially true when considering the last point – customer service – as emphasis on...
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