Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Martin Lau, President of Tencent and Terry Myerson, CVP at Microsoft discuss the partnership between their two companies, including Tencent’s plans to make free version upgrades of Windows 10 available to as many Chinese consumers as possible, as soon as possible.

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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