Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Martin Lau, President of Tencent and Terry Myerson, CVP at Microsoft discuss the partnership between their two companies, including Tencent’s plans to make free version upgrades of Windows 10 available to as many Chinese consumers as possible, as soon as possible.

By Vocalcom

5 Ways to Use IVR Systems to Drive Great Customer Experiences

Automated customer service is increasingly becoming the future of customer experience. As customers continue to seek timesaving options that still deliver efficient service, brands are challenged to meet such demand with advanced technology and optimized contact center practices. One such practice is the adoption of IVR systems, or interactive voice response, which are essentially telephony menu systems that use either...
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