Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Over the last twenty years, women-owned businesses have increased in number by 68%, compared to the national average of 47%. (Source: http://goo.gl/eFODPt) The Google Small Business Community recognizes the critical role that women play in our nation’s economic prosperity.  Celebrate National Women’s History Month with us on March 19th at 4 PM ET/ 1 PM PT for a live Hangout on Air with Erin Andrew, Assistant Administrator from the Office of Women’s Business Ownership in the Small Business Administration (SBA). RSVP and submit your questions for the Administrator from now up until the day of the Hangout. *Note: This is a live event.*

By Vocalcom

5 Key Benefits of IVR for Customer Service

While self-service is key to helping customers find information quickly, IVR is an essential tool for making it happen. IVR, or interactive voice response, uses touch-tone or speech recognition technology to identify and route callers to the most qualified agents, driving greater efficiency on both sides of the customer experience. Here are five key benefits of IVR that make it...
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