Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Over the last twenty years, women-owned businesses have increased in number by 68%, compared to the national average of 47%. (Source: http://goo.gl/eFODPt) The Google Small Business Community recognizes the critical role that women play in our nation’s economic prosperity.  Celebrate National Women’s History Month with us on March 19th at 4 PM ET/ 1 PM PT for a live Hangout on Air with Erin Andrew, Assistant Administrator from the Office of Women’s Business Ownership in the Small Business Administration (SBA). RSVP and submit your questions for the Administrator from now up until the day of the Hangout. *Note: This is a live event.*

By Vocalcom

5 Reasons Humanized Customer Experiences Still Matter

In our digital age, many brands strive to enhance the customer experience through technology. Automated service, omnichannel strategy, and timesaving options like callbacks and IVR menus have all made modern customer service more efficient and appealing than it has been in the past. Yet, with all these advances, one might question what role humans play in these experiences, both today...
View Full Article