Zappix - Visual IVR Menu for Customer Service

Zappix - Visual IVR Menu for Customer Service

Zappix - Visual IVR Menu for Customer Service

Zappix converts annoying long voice menus into smart visual menus. With Zappix, your call to your service provider will never be the same. Visit http://www.zappix.com for more info or download Zappix for android from https://play.google.com/store/apps/details?id=zappix.com

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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