Are you looking to add multi-channel capabilities to your contact centre?
Are you considering leveraging the Cloud to manage customer interactions?
Are you getting frustrated at the time required to evolve your Contact Centre?
Deliver a great customer experience from your Call Centre to the Web and Social Media. We enable the seamless addition of channels in a fast and agile way, providing agents with cross-channel service capabilities, a complete customer view and collaboration tools.
The infrastructure behind the Vocalcom All-in-one Contact Centre is powered by the market Leaders Amazon and SalesForce.com, offering a flexible deployment and giving you the peace of mind that only a world-class security infrastructure can provide.
At Vocalcom, we think Contact Centres can be sourced as an all-in-one solution and this is what we have been providing to more than 3,500 clients and 1/2 million customer service representatives since 1996.
As a market-leading Contact Centre Innovator, we pride ourselves in helping our clients to create powerful customer connections & surprising them with the experience provided.
Meet us stand F40 at the ICMI Call Centre & Customer Management Expo, 2-3 October, National Hall, London Olympia. We will be glad to show you a live demo and answer all your questions.
Don't miss out. The Vocalcom New All-in-one Solution for Contact Centres is designed from the ground up to lower costs, while improving customer experience, and business agility.