Offer 2-way text messaging
Increase CSAT with two-way conversational messaging. Allow customers to text message companies via SMS or Facebook Messenger for hassle-free, "no hold" agent support.
Vocalcom Message is designed to connect with customers on the most popular messaging apps such as SMS, Facebook Messenger, Telegram, kik, Slack, LINE, WeChat and more — It’s a support channel that’s evolving into a primary driver of sales and customer satisfaction.
Build messaging experiences to drive business outcomes. Messenger can be used to deliver proactive notifications and announcements with the potential for two-way dialogues, transactions or provide service. Discover how using Personalized Video in real-time with customer-relevant content can help you create a high-impact experience.
Your customers are active on Facebook Messenger – the platform averages over 900 million monthly active users. Send customers detailed messages with rich media on this familiar channel for customer acquisition, service and support.
An additional advantage of the Facebook Messenger platform is built-in eCommerce capabilities that support sales and payments, all within a single conversation. All of these features give Messenger an edge over traditional channels like email and web chat.
Self-service text interactions can be delivered at 1/10 the cost of IVR and 1/100 the cost of agent assistance. Companies can set up automated and interactive messaging responses to handle questions just like a text-based conversation with a live agent.
Alf makes self-Service smarter. Alf works seamlessly with live agents to solve customer problems faster and more efficiently. Chatbot messaging integrated with agent-assisted service from the contact center gives consumers best of both worlds.