{"id":30975,"date":"2022-06-28T07:03:12","date_gmt":"2022-06-28T05:03:12","guid":{"rendered":"https:\/\/www.vocalcom.com\/?p=30975"},"modified":"2022-06-01T17:18:55","modified_gmt":"2022-06-01T15:18:55","slug":"como-gerenciar-overflow-call-centers","status":"publish","type":"post","link":"https:\/\/www.vocalcom.com\/pt\/blog\/como-gerenciar-overflow-call-centers\/","title":{"rendered":"Como gerenciar o overflow em call centers de chamadas inbound"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[343,237,130],"tags":[],"class_list":["post-30975","post","type-post","status-publish","format-standard","hentry","category-sistema-de-call-center","category-software-contact-center","category-artigo"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/30975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/comments?post=30975"}],"version-history":[{"count":1,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/30975\/revisions"}],"predecessor-version":[{"id":30977,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/30975\/revisions\/30977"}],"wp:attachment":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/media?parent=30975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/categories?post=30975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/tags?post=30975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}