{"id":31010,"date":"2022-07-26T09:50:32","date_gmt":"2022-07-26T07:50:32","guid":{"rendered":"https:\/\/www.vocalcom.com\/?p=31010"},"modified":"2022-06-02T18:01:53","modified_gmt":"2022-06-02T16:01:53","slug":"reduzir-tempo-medio-atendimento-contact-center","status":"publish","type":"post","link":"https:\/\/www.vocalcom.com\/pt\/blog\/reduzir-tempo-medio-atendimento-contact-center\/","title":{"rendered":"Como reduzir o Tempo M\u00e9dio de Atendimento (TMA) no contact center"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[130,248,358],"tags":[],"class_list":["post-31010","post","type-post","status-publish","format-standard","hentry","category-artigo","category-kpi","category-kpi-call-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/31010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/comments?post=31010"}],"version-history":[{"count":2,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/31010\/revisions"}],"predecessor-version":[{"id":31013,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/posts\/31010\/revisions\/31013"}],"wp:attachment":[{"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/media?parent=31010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/categories?post=31010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vocalcom.com\/pt\/wp-json\/wp\/v2\/tags?post=31010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}