Resources Library

  • 2016 Gartner Magic Quadrant for Cloud Contact Center

    Vocalcom positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service. Gartner recently released the 2016 Magic Quadrant for Contact Center as a Service, an annual report evaluating cloud contact center solution providers based on completeness of vision and ability to execute. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
  • Active Contact

    Call Center Software Solutions of  Active Contact

    Active Contact is a multi-channel call center, created in 2006 and located in Tunis. Specialist in customer relationship management, Active Contact is certified ISO 9001 V 2008. They have 80 seats on Hermes.NET, over 2 sites, and manage more than 6 millions of contacts per year.

  • Carthage Assistance

    Call Center Software Solutions of  Carthage Assistance

    "The All-In-One Contact Center Solution gives agents all cross-channel service capabilities, the most relevant information and a complete customer view within a powerful unified console. Every contact is handled fastly, and in an efficient way, to provide help and support as fast as wondered by our subscribers."

  • CSL Mauritius Telecom

    Call Center Software Solutions of  CSL Mauritius Telecom

    CSL outsources a large part of Customer Relation Operations in Africa and France over 1000 seats. CSL with this big ambition has to rely on a solid contact center technology Partner with a Reliable Solution.

  • Aigle Azur

    Call Center Software Solutions of  Aigle Azur

    Aigle Azur acquires a flexible & state of art virtual contact center solution for call management for more than 50,000 calls/month. Through a unified interface the contact center is now able to manage all customers interactions to enhance customer service quality by increasing the first call resolution ratio.

  • Fitness First

    Call Center Software Solutions of  Fitness First

    One of the biggest challenges of this call center is how to manage different inquiries from over all the branches and gyms. Hermes.Net was set as a centralized call center solution integrated with the customer database and managing different channels to allow an easy way for all customers to keep in touch with their ideas and suggestions.

  • Groupe Revue Fidiciaire

    Call Center Software Solutions of  Groupe Revue Fidiciaire

    Specialized in advisory, training & a panel of legal services online, Groupe Revue Fiduciaire selected our contact center software to build its in-house customer service, managing customer inquiries, telemarketing, customer survey, debt collection & customers subscriptions renewal.