Resources Library

  • 2016 Gartner Magic Quadrant for Cloud Contact Center

    Vocalcom positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service. Gartner recently released the 2016 Magic Quadrant for Contact Center as a Service, an annual report evaluating cloud contact center solution providers based on completeness of vision and ability to execute. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
  • Sage

    Call Center Software Solutions of  Sage

    "Change a plane’s motor in the middle of a flight, with an improvement of productivity, an improvement of attention and resolution, an improvement of clients experience and, moreover, an increase of NPS (Net Promoter score) is a sample of the advantages of working with a supplier like VOCALCOM." Fernando Galvache CIO de Sage España

  • Digitex

    Call Center Software Solutions of  Digitex

    "We were looking for a strong tool, flexible and intuitive, able to group all the functions of a Contact Center in a suite, with a local supporter, which shares the same business philosophy as ours. In Vocalcom we found the answer to this need."  José Luis Martín Martínez, Corporative Director of Technology and Systems

  • Vitaldent

    Call Center Software Solutions of  Vitaldent

    "In our business the contact with clients is very important. Thanks to the software solution of Vocalcom, we have improved the levels of satisfaction of our users." Ana Martínez Head of Vitaldent’s Contact Center

  • Flow Energy

    Call Center Software Solutions of  Flow Energy

    "Vocalcom offered us the best solution for our business requirements. The technology was quickly deployed, it bought all our existing and disparate phone systems into one platform. We recommend vocalcom to anyone looking to get a grit on their customer service and bring response times and average handle times down"

  • Sabesp Group

    Call Center Software Solutions of  Sabesp Group

    Sabesp is a Brazilian dealership sanitation services for water and sewage, located in São Paulo, Brazil. Being a mixed economy company, Sabesp has shares traded on the stock exchange of São Paulo and New York and its major shareholder is the government of the State of São Paulo.

  • National Bank of Abu Dhabi

    Call Center Software Solutions of  National Bank of Abu Dhabi
    As number one bank in UAE and one of the top 50 safest banks in the world, customers expect the ultimate services to be delivered by NBAD. Together we can build an outstanding social contact center where a great customer experience sets you apart, improves efficiency and drives profitability.