Achieveit

Achieveit

Achieveit

Discover how a small company analyzes products, meets customer demands, tracks opportunities from lead to close, systemizes sales, and scales for growth at every step. This short interview from the Salesforce Success Series features Achieveit, a growing technology firm focused on bringing big thinkers and doers together to do great things. Learn more about how Salesforce helps small business at salesforce.com/small-business-solutions.

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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