Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Create your own reports, or use our prebuilt templates, save and schedule your custom reports. ● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports . ● It's easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports. ● Filter data by any combination of agent, team, skill or campaign - Just drill-down to quickly get to the root cause of a problem. ● The Vocalcom's Custom Report designer allows multi-channel contact centers to analyze performance data across multiple sites. Deliver Great Customer Service, Everywhere. From your Call Center to the Web and Social Media. - Give agents complete customer view, cross-channel service capabilities and unprecedented ease of use - Unrivaled capabilities and one powerful console that lets you engage with customers the way they want. - Modernize to lower costs, while improving agent productivity, customer experience, and business agility. - Vocalcom 's solutions enable a social media conversation to happen, but also to go to private conversation.

By Vocalcom

The Extensive Uses of In-store Kiosks This Holiday Season

As the holidays roll around, more opportunities for just about everything customer related become available for companies eager to ramp up revenue. Shopping explodes this time of year, and so do all of the support functions that go along with it. When gathering ideas on how to deal with your enterprise’s specific needs, an answer is available that you might...
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