Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Vocalcom's Contact Center for Salesforce Brings Advanced Contact Center Capabilities to Salesforce. In order to deliver a great customer experience and increase productivity, your team needs visibility to relevant data at just the right moment. Give agents a complete customer view, cross-channel service capabilities, customizable workflow tools, and collaboration tools. You’ve taken the first step by moving to Salesforce. Now take it to the next level and transform your customer interactions by integrating your Salesforce CRM to the Vocalcom cloud contact center solution for Salesforce. Transform your customer experience by delivering a stellar customer experience anytime, anywhere and on any device and turning interactions across channels into ONE seamless conversation. Find out more : Contact Center for Salesforce

By Vocalcom

Taking a Closer Look at the NSA's Data Center

Among organizations that utilize data centers, the National Security Agency (NSA) is one of the more robust. Currently, the NSA is building a 2 billion facility in Bluffdale, Utah that will be operational in September 2013.  Data centers are the foundation of any communications and information storage operation. The Utah installation (codenamed Bumblehive) will be, to date, the largest center...
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