Enjoy Your Call Center's Social Life with Facebook

Enjoy Your Call Center's Social Life with Facebook

Enjoy Your Call Center's Social Life with Facebook

Social Customer Service : Create Powerful Customer Connections through Facebook Vocalcom offers an All-in-one Contact Center Software designed from the ground up to deliver a great social customer service and leverage Social Media to Grow Your Business. Give agents a complete customer view, unprecedented cross-channel service capabilities and collaboration tools, within powerful agent console that lets them engage with customers the way they want. A modern technology designed to simplify multi-channel communications and build a knockout social customer experience. Social Media Center automates monitoring and processes social media conversations regarding your products and services with customers and prospects. These interactions range from potential sales opportunity comments to general inquiries and complaints. Social Media Center efficiently and automatically processes the social media interactions, delivering relevant actionable mentions to the appropriate resource for response. Because the solution focuses only on meaningful and actionable interactions, your business experiences improved efficiency and effectiveness of social media responses. Find out more : Social Customer Service

By Vocalcom

Relying on Data-Driven Decision Making in the Call Center

Today’s heavy technological reliance is no longer tied to smartphones and phablets; it’s spilled over into the job market in a very significant way. How so? Four words: Data-driven decision making. A major detriment to any contact center is poor employee retention so, needless to say, any tool that can help heighten retention should be considered. As a solution to...
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