Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Vocalcom's Contact Center for Salesforce Brings Advanced Contact Center Capabilities to Salesforce. In order to deliver a great customer experience and increase productivity, your team needs visibility to relevant data at just the right moment. Give agents a complete customer view, cross-channel service capabilities, customizable workflow tools, and collaboration tools. You’ve taken the first step by moving to Salesforce. Now take it to the next level and transform your customer interactions by integrating your Salesforce CRM to the Vocalcom cloud contact center solution for Salesforce. Transform your customer experience by delivering a stellar customer experience anytime, anywhere and on any device and turning interactions across channels into ONE seamless conversation. Find out more : Contact Center for Salesforce

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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