We are all about Customers Experience

We are all about Customers Experience

We are all about Customers Experience

The right technology can put your business on the path to reducing costs, improving performance, providing a better customer experience and staying prepared for the future. From the call center to web customer service, social media and beyond, Vocalcom is changing the game. Customer Experience Management is the focus and force for Vocalcom Contact Center strategies for your business. Learn how we help enterprises create competitive advantage. Other vendors offer call center software. We give you complete all-in-one business solutions. Cloud-based or on-premise… You choose.

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
View Full Article