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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service Call Center
October 2016
6 Ways Mobile is Transforming Customer Experience
October 2016
7 Best Practices for Effective Call Quality Monitoring
October 2016
6 Tips for Using Big Data to Transform Customer Experiences
September 2016
7 Drivers of Employee Engagement in the Contact Center
September 2016
6 Tips for Measuring Customer Satisfaction
September 2016
The Role of Artificial Intelligence in Conversational Commerce
September 2016
Conversational Commerce is Key to Millennial Customer Engagement
September 2016
The Dominant Force of SMS in Conversational Commerce
September 2016
6 Tips for Customer Communication Through Messaging
September 2016
Messaging Apps Shift the Role of Social Media in Customer Service
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