Boost your agents’ performance and know when to take action by measuring customer satisfaction immediately after each interaction.
Collect customer feedback and determine your NPS at the exact moment when customer impressions are the most relevant and precise, on the same channel: phone, text messaging, email, chat or social media. Increase the rate and quality of customer feedback!
Track customer satisfaction using reports, real-time dashboards, and visual, easy-to-use satisfaction surveys. Take action right when you need to by adjusting the script, giving agents feedback, etc.
To complete the data from the satisfaction survey, your agents can evaluate customers’ mood at the end of each interaction, across all channels. Analyzing discrepancies can help their supervisor find areas for improvement and create a plan to guide each agent.
Vocalcom’s survey and analysis tools are designed to give you essential information to improve your effectiveness.
Choose the satisfaction criteria and evaluation method that suit you best: stars, grades, etc.
Measure customer satisfaction in real time, on the initial communication channel used.
View comprehensive reports of survey results—overall, by channel and by agent.
Improve customer service quality and your teams’ engagement with high-performing tools to capture, measure and manage the quality of agents’ work.
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