In a rapidly changing industry, retail players must reinvent themselves in order to offer a quality customer experience on all channels and increase their revenue by leveraging a powerful contact center solution.
The global retail market, driven by online sales, won’t stop growing, and customer journeys are becoming increasingly complex: click & collect, e-reservation, home delivery, store-to-store, ship from store, omnichannel purchase options…The challenge for brands: taking advantage of the synergies between different channels in order to increase sales and improve the omnichannel customer experience.
Manage your customer interactions seamlessly, regardless of the communication channel: inbound and outbound calls, email, chat, SMS, web forms, instant messaging, and social media. You can enjoy a 360° view of your customer interaction history within an intuitive platform.
Integrate your contact center solution easily with your CRM or industry tool to identify your customers quickly and route them to the correct department: delivery, promotional sales, loyalty programs, order tracking…Also offer 24/7 self-service in your IVR or with chatbots to optimize your customer experience.
« The Vocalcom experts who support us daily are real partners in our customer experience transformation project ».
Head of Digital Transformation & Customer Experience Department
Centrale Automobile Chérifienne
Adjust your interactive voice response (IVR) menus in real-time to adapt to current events. You can oversee customer satisfaction with immediate follow-up surveys on different channels, supervise your data in real-time, and adjust your resources according to flow volumes.
Increase productivity through the powerful Vocalcom automated dialer: call back your web leads or abandoned shopping carts to accelerate their conversion, and manage your remote sales campaigns. The Vocalcom solution also allows you to improve reachability rates for your debt collection operations.
Interested in our solutions?