Vocalcom Hermes Télécommunications
[SFR] Concilier agilité et flexibilité pour une relation client sur-mesure
The rise in new customer needs is leading telecommunication providers to personalize customer journeys and offer quality customer service.
In a context where providers are facing strong competition and subscribers are very unpredictable, offering a quality customer experience is truly what’s at stake for earning customer loyalty. Each customer interaction must be unique and of quality. Vocalcom contact center solutions allow you to both offer the best customer experience and win new subscribers.
Identify your subscribers quickly to route their inbound calls to the most qualified agent for their requests: technical problems, address changes… You can also offer them self-service in your IVR (interactive voice response) for requesting bank account information or paying a bill, while your agents are focused on more complex requests.
Increase agent productivity thanks to the most powerful predictive automated dialer on the market. Choose preview, progressive, or predictive mode and increase your reachability rates. Create your campaigns in just a few clicks thanks to our intuitive assistant and import your files or web leads automatically as they come.
Respond to your customers’ demands by being available and reactive regardless of the communication channel: phone, SMS, email, web, chat, instant messaging, social media. Manage your customer interactions on all channels from a single platform, accessible at the office or remotely. You can also integrate your chatbot and voicebot solutions to offer efficient 24/7 self-service.
Oversee customer satisfaction in real-time on all channels. Thanks to comments collected from satisfaction surveys after each customer interaction, improve your customers’ experience and your brand image.
