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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service (CCaaS)

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News

15 Jan 2021

Vocalcom announces its certification as a Great Place to Work® in Brazil

Infographic Customer Service

23 Dec 2020

[Infographic] Omnichannel customer service : 10 stats to understand it all

Article Interactive Voice Response

03 Dec 2020

3 essential tips for optimizing an IVR

Article Omnichannel

09 Nov 2020

WhatsApp : Stay in touch with Millennials and Generation Z

Article Omnichannel

21 Oct 2020

5 good reasons to deploy an omnichannel customer experience

News Cloud

20 Oct 2020

Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions.

Article Customer Service

16 Jul 2020

Simplify optimizes the patient journey for scheduling medical appointments thanks to Vocalcom cloud contact center solutions

Article Chatbot & Artificial Intelligence

02 Jul 2020

The New Super-Agent

Article Omnichannel

29 Jun 2020

The Omni-Channel Imperative

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