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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service (CCaaS)

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Article Chatbot & Artificial Intelligence

24 Jun 2020

How AI will change the face of customer experience

Article Remote working

22 Jun 2020

The Work-from-Home Revolution & the Engagement Challenge

Article Cloud

18 Jun 2020

Cloud, the ‘New Normal’ for business continuity and performance

White Paper

[White Paper] Contact centers : Creating the customer experience of tomorrow

Article Customer Service

16 Jun 2020

« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

Article Customer Service

14 May 2020

Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution

News

28 Apr 2020

Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360

Article Customer Service

27 Apr 2020

ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities

News

21 Apr 2020

Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity

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