Blog | Vocalcom

Resolver scheme

Router Condition: is_page_template()

Controller: /Controllers/TemplatesController.php

Method: blogAction()

View: views/templates/blog.twig

Request resolved at functions.php which launches the AppKernel.
AppKernel registers all Managers and the App\Managers\RoutingManager.
The Router resolve the template condition is_page_template().
The Router retrieves the routing configuration in the template declaration file templates/blog.php
The Router calls TemplatesController() blogAction() which renders the template views/templates/blog.twig

TemplatesController

Controller

path	/Controllers/TemplatesController.php
abs_path	/var/www/vocalcom.com/htdocs/wp-content/themes/yagami-adveris/Controllers/TemplatesController.php

Render

view	views/templates/blog.twig

Datas

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            +post_date: "2020-05-14 05:30:00"
            +post_date_gmt: "2020-05-14 03:30:00"
            +post_content: "<p>As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees.<h2><strong>Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution </strong></h2>Dutch retailer Beter Bed sells mattresses and bedroom furniture through multiple subsidiaries, operating more than 100+ stores across the Netherlands and Belgium while offering its products to European customers online. Their contact center agents manage mostly inbound, sales and service related enquiries.In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution. With this cloud solution natively developed in Salesforce, Beter Bed can manage its call center and the entire customer relationship directly in one unique application – Salesforce -, eliminating the need for API or integration. Beter Bed is leveraging Vocalcom’s renowned expertise in contact center management combined with Salesforce, the leader of CRM applications. Beter Bed agents interact with customers by phone, but also by email, chat and WhatsApp in an integrated approach, leveraging direct access to Salesforce Customer 360° knowledge to bring the best answers to each customer.<h2><strong>Moving Beter Bed contact center agents to a remote working model in 24 hours </strong></h2>When the pandemic began to affect business operations and put employee health at risk, Beter Bed was presented with the immediate need to migrate their contact center agents to a remote working model. With Vocalcom Salesforce Edition, the transition was achieved easily in just 24 hours as the cloud-based solution can easily be operated remotely. At this time, most of the Beter Bed agents are working successfully at home and continuing to deliver excellent customer service at all times.<h2><strong>Managing call volumes  and new web callback functionality.</strong></h2>While migrating agents to a remote working model proved to be simple, Beter Bed faced another dilemma. The COVID-19 crisis made it necessary to reduce contact center hours at the office.  At the risk of impacting customer satisfaction, Beter Bed leveraged Vocalcom temporary licenses to enable sales representatives from their stores to assume home contact center roles during the COVID-19 outbreak. As these employees were already using Salesforce in the stores, the transition meant a simple addition of phone functionality to their existing Salesforce platforms and did not require further training.In addition, Beter Bed added a new button on their website that would allow customers to receive an agent callback instead of waiting in a queue. While this callback form generates leads within the Salesforce platform, in just 24 hours Vocalcom automated the lead conversion into an outbound call out campaign for the contact center agents. Using the call out list automatically created in their Vocalcom dialer in Salesforce, agents are now able to call back customers armed with all contextual information.The flexibility of the Vocalcom solution and the quick reactivity of the Vocalcom team have helped Beter Bed improve customer satisfaction during this pandemic, as more agents are able to handle calls and waiting times are reduced. As always, Vocalcom is committed to providing continuous support to its customers and offering the best products for delivering excellent customer service.</p>"
            +post_title: "Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution"
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          1 => WP_Post {#2596
            +ID: 5162
            +post_author: "1"
            +post_date: "2020-04-28 08:27:00"
            +post_date_gmt: "2020-04-28 06:27:00"
            +post_content: "<p><h3>Available in the Cloud or on-premise, the solution offers a latest-generation interface,unified 360° management across all channels, and integration with artificial intelligence technologies for an optimal customer relationship.</h3><a href="https://www.vocalcom.com/30">Vocalcom</a>, the global leader in customer experience and omnichannel contact center solutions, unveils its new contact center solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centers to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used.The COVID-19 crisis has deeply shaken up the business strategies of companies as well as the relationship between brands and their customers. All businesses have had to rethink their customer relationship and experience models, with an acceleration of customer journey digitalization, the adoption of new technologies such as artificial intelligence, and the rise in usage of social media channels by customers for communicating with brands. This unprecedented crisis has reinforced the role of contact centers which have to manage the customer relationship in a unified and seamless way across all communication channels – while giving agents the means to easily work remotely. These trends will continue and solidify overtime.As a result, companies need intuitive and flexible customer relationship tools in order to adapt efficiently to these new communication methods while responding to current digitalization and remote working challenges.<em> </em><em>« The customer experience has always been a key aspect for company operations. However, the current context linked to COVID-19 is now speeding up the existing trends and requiring companies to communicate with their customers in a flexible and omnichannel manner, » </em>explains <strong>Carlo Costanzia, President and CEO of Vocalcom. </strong><em>« At Vocalcom, we place our technological expertise and our know-how at the service of our customers in order to help them relieve these challenges. The Vocalcom Hermes360 solution was designed to bring a real added value to companies that wish to facilitate their agents’ work and use the latest technologies to offer an optimal experience to their customers, regardless of the communication channel. »</em><h2><strong>A Cloud solution, also available in an on-premise version to adapt to the needs of all companies</strong></h2>According to the Gartner firm, 50 % of contact centers will adopt the « as a service » contact center model (CCaaS) by 2022. To respond to this evolution, Vocalcom Hermes360 is available in the Cloud on Amazon Web Services (AWS) and addresses the current needs for working method adaptability, flexibility, and resource scalability. The new Vocalcom solution is also available in an on-premise version to cover the needs of the market and adapt to all operational, financial, or technological constraints.<h2><strong>A solution designed to optimize the customer relationship</strong></h2>Vocalcom Hermes360 was conceived to provide an answer to the current and future challenges of the customer relationship market by allowing in particular:<ul> \t<li><strong>To simplify agents’ work</strong></li></ul><p style="padding-left: 40px;">Equipped with an intuitive, latest-generation interface, Vocalcom Hermes360 allows agents to access directly and easily all customer information and the 360° history of their journey. Agents gain agility with less clicks and more time to bring the best answer to each customer.</p><ul> \t<li><strong>To accompany the digitalization of the customer journey through omnichannel communication across an unlimited number of channels</strong></li></ul><p style="padding-left: 40px;">Thanks to Vocalcom Hermes360, the customer relationship becomes truly omnichannel through unified management across all channels: phone, SMS, email, chat, and an unlimited number of social media platforms – Facebook, Twitter, Instagram, Whatsapp, Telegram, WeChat etc. In this way, brands can communicate with their customers no matter their channel of preference.</p><ul> \t<li><strong>To integrate the latest artificial intelligence technologies</strong></li></ul><p style="padding-left: 40px;">The Vocalcom Hermes360 is AI-ready and integrates easily with the best of artificial intelligence technologies: chatbots, voicebots, or Smart Pairing technologies in order to reduce costs, handle demand peaks, and improve customer satisfaction.</p><ul> \t<li><strong>To offer a proven inbound and outbound technology</strong></li></ul><p style="padding-left: 40px;">Vocalcom Hermes360 benefits from the historical expertise of Vocalcom in the contact center industry. The solution offers great flexibility in the management of scripts and real-time campaigns, an IVR (interactive voice response) that is independently modifiable to adapt to current events, and a powerful predictive dialer for increasing the number of positive contacts.</p><ul> \t<li><strong>To manage contact center performances in real-time</strong></li></ul><p style="padding-left: 40px;">To manage agent flow and performance at any time, Vocalcom Hermes360 offers real-time supervision with intuitive dashboards in the form of customizable widgets, and the possibility of creating alert thresholds.</p>In addition, the two versions of Vocalcom Hermes360 offer levels of data security and confidentiality in compliance with all international regulations (GDPR, TCPA…).&nbsp;<h2><strong>About Vocalcom: </strong></h2>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world.&nbsp;To learn more<strong>:</strong> <a href="https://www.vocalcom.com/5">www.vocalcom.com</a>Twitter : <a href="https://www.vocalcom.com/43">@Vocalcom</a>LinkedIn : <a href="https://www.vocalcom.com/53">Vocalcom</a>,<strong> </strong><h2><strong>Press contacts: </strong></h2><strong>Vocalcom </strong>Stéphanie Karsenty – Marketing DirectorTel : (+33) 1 55 37 30 50Mob :  (+33) 6 19 89 66 61Email: <a href="mailto:[email protected]">[email protected]</a></p>"
            +post_title: "Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360"
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          2 => WP_Post {#2597
            +ID: 5159
            +post_author: "1"
            +post_date: "2020-04-27 09:01:00"
            +post_date_gmt: "2020-04-27 07:01:00"
            +post_content: "<p>The COVID-19 crisis has impacted the way in which every company manages its daily activities to guarantee the best customer service, under conditions which have evolved very quickly due to the confinement imposed upon the inhabitants of numerous countries. Companies in charge of essential tasks are particularly affected and must deploy flexible solutions in order to ensure continuity of services while guaranteeing the health of their staff.<h2><strong>Essential tasks requiring flawless continued activity </strong></h2>Such is the case for ENGIE Solutions Industries, Business Unit of ENGIE Solutions which employs 50 000 employees throughout France. The Retail and Logistics division of ENGIE Solutions Industries is specialized in refrigeration and cooling solutions catering to the industries of fresh products, agribusiness, controlled temperature logistics, and food distribution. Their customer service center operates 24 hours a day, 7 days a week to organize their technician interventions on thousands of sites in France in order to maintain the efficiency of the cold chain and guarantee the supply of fresh products.<h2><strong>An omnichannel customer service center available 24/7 with real-time flow management</strong></h2>The customer service center handles—by phone, email, or chat—the inquiries of customers who encounter problems with their installations, providing them a solution directly over the phone or by scheduling a technician intervention. The service is open 24 hours a day thanks to an internalized contact center and the reliance on a provider who handles calls during non-business hours. All of the internal and external agents use the Vocalcom Contact Center solution, with ENGIE Solutions Industries managing very flexibly and in real-time the licenses allocated to each site according to the necessary or available resources. In this manner, the customer service center manager may have a flow monitoring strategy in real-time, with a view of the configured queues and the skills of each agent.<h2><strong>A successful migration of all agents to a remote working model in 24 hours since the start of confinement</strong></h2>Cyril ROUSTAN, Manager of the Retail &amp; Logistics Customer Service Center at ENGIE Solutions Industries, comments : « At the moment the confinement was decided upon, ENGIE Solutions Industries had to implement urgently a continuity plan for its activities to prevent the cold chain from being interrupted for its most critical customers, notably supermarkets, hospitals, and nursing homes. The flexibility and adaptability of the Vocalcom Contact Center solution allowed the company to move all of its agents to a remote working model immediately from the first day of confinement. »<h2><strong>An immediate flow adjustment and real-time resource management </strong></h2>The Vocalcom Contact Center solution offers exceptional responsiveness and agility thanks to an all-in-one solution that is flexible and easy to use remotely with any phone station. Cyril ROUSTAN adds : « Thanks to the flexibility and the ease of use of the Vocalcom solution, we were able to adjust our scripts immediately and independently to allocate lines to agents and route calls to any workstation and any PC. The agents may connect from home and benefit from the same features as they do at the office. During this time when it is difficult to foresee the physical presence of our agents, we may also adapt in real-time the scheduling and the management of flows, both internally and with our provider, to guarantee the best level of service for our customers. »<h2><strong>The intervention of on-site technical teams in complete security </strong></h2>To protect the health of on-site technical teams, the company has adapted its agent scripts since the start of COVID-19 to secure the installations before on-site interventions – with zone markings or interventions outside opening hours. In this manner, customer inquiries could be managed without service interruption and ENGIE Solutions Industries was able to count on the responsiveness, professionalism, and participation of its technical teams to take action quickly on defective installations in order to avoid impacting basic necessity food products.</p>"
            +post_title: "ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities"
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          3 => WP_Post {#2598
            +ID: 5156
            +post_author: "1"
            +post_date: "2020-04-21 08:47:00"
            +post_date_gmt: "2020-04-21 06:47:00"
            +post_content: "<p><h2>The group expands its management team and pursues its innovation investments in order to reinforce its position as a vital player in the customer relationship market and to strengthen its global presence</h2><strong><a href="https://www.vocalcom.com/30">Vocalcom</a>, the global leader in customer experience and omnichannel contact center solutions in the Cloud, demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. This announcement goes along with the expansion of the recent « spin-off » of the company Opportunity, subsidiary of the Vocalcom Group, and is accompanied by significant investments in research and development.</strong>In January 2020, Apax Partners, an independent investment company and majority shareholder of the Vocalcom Group, sold to Omnes, a major player in “private equity” and infrastructure, its subsidiary Opportunity specialized in the management of digital marketing interactions as part of a primary LBO (Leveraged buy-out). In this manner, Anthony Dinis, founder of Vocalcom, became president and shareholder of Opportunity while remaining an important shareholder of the Vocalcom Group. Carlo Costanzia remains the President &amp; CEO of Vocalcom, a role which he occupies since July 2016.This disposal of assets marks a decisive turning point in the growth strategy of the group. Driven by the support of Apax Partners, which confirms its engagement in Vocalcom’s development, the company is investing massively in innovation in order to concentrate on the heart of its business, publisher of technological solutions for contact centers.A pioneer player in customer service, Vocalcom is evolving in a particularly strategic field for companies, especially in the context of the current crisis. Contact centers play a very important role, allowing companies to manage interactions between brands and customers, regardless of the channel, within the dynamic of customer service, retention, or acquisition.The group, which for the seventh consecutive year appears in the Gartner Magic Quadrant of contact centers “as a service,” intends to bring its strong value to the whole ecosystem in order to support the market's evolutions.<em>“The recent sale of Opportunity represents a major step for the development of Vocalcom which today counts on a two-digit growth and pursues its investment in R&amp;D. We aim to develop new cutting-edge technological solutions to allow our customers to respond to current and future stakes of the constantly evolving customer relationship market. We are also going to strengthen our global positioning in strategic zones such as the American and African continents,”</em> comments <strong>Carlo Costanzia, President &amp; CEO of Vocalcom</strong>.<h2><strong>Growth driven by innovation, notably in the Cloud </strong></h2>With regard to innovation, Vocalcom is currently developing new cutting-edge technologies driven by significant investments in R&amp;D and notably in the Cloud. The group will announce very shortly a new version of its Hermes Contact Center solution, conceived to facilitate the agent experience, offer truly omnichannel management, and benefit from the latest artificial intelligence technologies in order to optimize customer interactions. In a second phase between now and the end of 2020, Vocalcom will unveil a new platform that will mark a true technological leap in the market. The company intends in this manner to reinforce its historical positioning as an innovative leader in the customer relationship field.Vocalcom was one of the first companies to develop Cloud solutions on AWS, and these next product launches reflect the desire of the group to continue innovating in the Cloud. In this domain, Vocalcom has recorded strong growth over the past five years, which can be explained by the massive adoption of Cloud services around the world. The Gartner firm estimates that 50% of contact centers will adopt a Contact Center as a Service (CCaS) model by 2022 (compared to only 10% in 2019).For many years, Vocalcom has been collaborating as well with Salesforce, the leader in solutions for customer relationship management (CRM) based in the Cloud. The company proposes its customers the Vocalcom Salesforce Edition solution, developed natively in Salesforce to manage the contact center and the full omnichannel customer relationship within a single interface.One of the major assets of Vocalcom resides in the fact that the company proposes a hybrid model combining Cloud and on-premise offers which allows it to have the flexibility necessary for adapting to the constraints of the market and the needs of its customers, in France and around the world. At a time when Europe and North America have largely adopted Cloud technologies, South America is affirming its positioning on this technology while Africa has a greater preference for the on-premise license model.<h2><strong>Global ambitions</strong></h2>Vocalcom intends to strengthen its activities on the American continent, notably in the Latin American countries, and to reinforce its presence in Africa. The group already has a strong international fingerprint with 16 offices on 4 continents and more than 1 400 company customers distributed across 47 countries. Vocalcom counts more than 180 000 users and manages more than a billion customer interactions in the world every year.The company caters to all lines of business and collaborates with many companies, from small and medium-size businesses to large corporations, in particular in the field of utilities (Garanka in France, SABESP in Brazil, the Water Company of Alger, ADDC in the United Arab Emirates), telecommunications (SFR in France, Kable Deutschland in Germany, Globacom in Nigeria and Gomalta in Malta), financial services (AXA, Allianz and Swisslife in France and Maghreb, Experta Seguros in Argentina and many banks in Africa), retail/e-commerce (Le Bon Coin or Argel in France, Ahold Delhaize in the Netherlands, Fravega in Argentina, Ticket Master in Australia and Shopee in Asia) as well as the outsourcing field (such as Webhelp, Sitel, Armatis, Teleperformance, Majorel and Comdata present in numerous countries).Lastly, Vocalcom reinforced its management team with the arrival of a new financial director (Nicolas Mestchersky), a new legal and human resources director (Alexia Libert-Lemay) as well as a new marketing director (Stéphanie Karsenty), who report to Carlo Costanzia and aim to guide the new dynamic of the company and support its growth.<h2><strong>About Vocalcom: </strong></h2>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world.&nbsp;To learn more<strong>: </strong><u><a tabindex="-1" title="https://www.vocalcom.com/5" href="https://www.vocalcom.com/5" target="_blank" rel="noreferrer noopener">www.vocalcom.com</a></u><u><b> </b></u><b> </b><span lang="EN-US">Twitter :<b> </b>@Vocalcom</span><u></u><span lang="EN-US">LinkedIn : </span><u><a tabindex="-1" title="https://www.vocalcom.com/53" href="https://www.vocalcom.com/53" target="_blank" rel="noreferrer noopener">Vocalcom</a></u><strong> </strong><strong> </strong><h2><strong>Press contacts: </strong></h2><strong> </strong><strong>Agence Grayling </strong>Manuel Chaplet / Sonia BonvaletTel : 01 55 30 71 00 / 80 99Email : <a href="mailto:[email protected]">[email protected]</a></p>"
            +post_title: "Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity"
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          4 => WP_Post {#2599
            +ID: 5153
            +post_author: "1"
            +post_date: "2020-04-14 07:25:00"
            +post_date_gmt: "2020-04-14 05:25:00"
            +post_content: "<p>In light of the current COVID-19 pandemic, countless companies are being forced to adjust their practices so as to protect employee health without disrupting normal business operations. While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff.<h2><strong>A historical partnership between SABESP and Vocalcom</strong></h2>Brazilian water and sanitation service company <strong>SABESP</strong> serves more than 9.5 million customers in the São Paulo region. Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services. Altogether, <strong>SABESP</strong> agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels.<strong>SABESP</strong> uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state. Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities. In addition, Vocalcom has been supporting <strong>SABESP</strong> with an on-site capsule team dedicated to help both in operations and DevOps.<h2><strong>Moving SABESP agents to a work-from-home model while increasing contact center capacity</strong></h2>When Brazilian authorities declared new business restrictions related to the COVID-19 pandemic, <strong>SABESP</strong> faced the challenge of closing all their agencies that normally welcome the public. All face-to-face operations needed to be moved to the contact center, just as contact center operations also needed to start migrating to a remote work model.As a 1<sup>st</sup> step, in partnership with Vocalcom, <strong>SABESP</strong> moved some of their contact center agents successfully to a remote work model, and this number is increasing weekly. Together, we set up the necessary infrastructure, including laptop preparation and the organization of the entire remote system that uses both the Vocalcom solution and the <strong>SABESP</strong> network.In order to keep up with the increased demand coming to their contact center after closing the face-to-face agencies, <strong>SABESP</strong> decided to increase the agent capacity with 100 additional people working remotely while moving part of the face-to-face agents’ interactions to the chat channel.<h2><strong>Deploying Vocalcom chat solution in a few days to handle increased volume of customer interactions </strong></h2>To support this new volume of chat interactions, the company decided to accelerate their planned project of adopting the Vocalcom chat solution to boost their omnichannel capacity. With Vocalcom cooperation, <strong>SABESP</strong> Customer Relationship and IT teams were able to deploy Vocalcom’s chat solution in just a few days.All omnichannel traffic—including voice and chat—are now managed through the contact center on a single interface using Vocalcom solutions. In spite of the current outbreak, <strong>SABESP</strong> is running business operations continuously, serving customers efficiently, and protecting employee safety.<h2><strong>Vocalcom team provides SABESP with agility and support to enable migration</strong></h2>During this pandemic, Vocalcom is committed as always to providing continuous support to its customers. <strong>SABESP</strong> management has acknowledged this dedication, highlighting the role Vocalcom has played in their successful migration.According to Marcello Oliveira da Silva, Head of Regional Operations, <strong><em>“Thanks to the capabilities of the Vocalcom platform, we could implement the WAHA (work-at-home agents) model, preserving the health of our customer service agents. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP. Vocalcom support has definitely been very important to maintaining SABESP customer service even while facing the COVID-19 pandemic.”</em></strong>Tatiane Martins of the Customer Management Department further adds, <strong><em>“The agility of the Vocalcom team has been essential to coping with the WAHA Contingency Plan — an extraordinary situation overcome by the timely planning and execution of the SABESP and Vocalcom partnership. We certainly have a lot of work to be done, however, it is good to know we are on the right path.”</em></strong></p>"
            +post_title: "Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution"
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          5 => WP_Post {#2600
            +ID: 5150
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            +post_date: "2020-04-09 07:00:00"
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            +post_content: "<p>The COVID-19 pandemic is disrupting the way many businesses function. Companies that rely on their contact centers for the continuity of business operations are no exception—indeed, they risk collapse if no remote solution is found that protects employee health while ensuring productivity. In the retail sector, contact centers are vital not only to customer assistance but to internal back office support for their retail locations.<h2><strong>Successfully migrating 120 agents to a remote model using voice and WhatsApp channels</strong></h2>In light of the growing pandemic, Frávega recognized the immediate need to move all contact center agents to a remote working model to ensure employee health and prevent a business shutdown. With more than 100 branches and around 3,000 employees throughout the country, the company uses Vocalcom Contact Center solutions in a high availability environment together with other third-party applications on their private cloud. Agents use Vocalcom solutions for the company’s debt collection, service desk, and internal back office on both voice and WhatsApp channels.<h2><strong>Migrating in full compliance of strict security policies</strong></h2>In the past week, Vocalcom worked closely with Frávega’s IT team to ensure the quick and efficient migration of all 120 agents. One of the greatest challenges was achieving the migration of all applications including the Vocalcom Contact Center solution to a home-based model while respecting the strict security policies linked to the confidential data managed by the agents. Without the assurance of data security, such a migration would be impossible.<h2><strong>Vocalcom fully supports Frávega’s migration project</strong></h2>Over the course of one week, Vocalcom technicians worked diligently with Frávega’s teams. These teams worked together to prepare the necessary infrastructure for remote work without compromising company information security. They eliminated any flaws during the migration process, ensuring that the platform was stable and that phone calls and WhatsApp communications could be made remotely while respecting the security policies.<h2><strong>Ensuring business continuity during COVID-19</strong></h2>This migration subsequently enabled all 120 agents to work remotely using the Vocalcom solution and all other company applications. Although Frávega’s central office and branches are currently closed, agents are working safely and productively from home while business continues to thrive through online sales. Frávega is now well-equipped to grow any future projects with the ability to receive more agents as needed.Upon the swift and successful deployment of the remote working model, Frávega offered Vocalcom warm words of congratulations. Gabriel Pulice, Network &amp; Telecommunications Leader, expressed, « Vocalcom teams rose to the occasion of helping us, with a huge effort and despite the extensive working hours, so that we could raise the service for our call center and back office. »As the world navigates this uncertain time, Vocalcom is fully committed to providing the technology and support that our customers need so that they may offer consistent quality customer experiences.</p>"
            +post_title: "Leading Argentine Electrodomestic Retailer Frávega Migrates Contact Center Agents to Remote Model with No Service Disruption and Full Compliance of Strict Data Security Policies"
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          6 => WP_Post {#2601
            +ID: 5147
            +post_author: "1"
            +post_date: "2020-04-06 08:30:00"
            +post_date_gmt: "2020-04-06 06:30:00"
            +post_content: "<p>As the COVID-19 crisis settles in everywhere in the world, companies are confronted by new challenges with regard to maintaining their business operations while preserving the health of their staff.This is the case in the insurance industry, in which contact centers are important facilities established for handling customer service and optimizing the customer experience. In this context, companies must organize themselves quickly in order to maintain their operations.The Generali insurance group thus wished to protect its staff by fostering remote work access for everyone following the announcement of the closure of businesses deemed non-essential to the operations of the country. PMCTreize, a captive Generali broker in insurance, decided to also preserve the health of its employees working in its contact center specialized in the management and the subscription of estimate requests for automobile insurance contracts.In order to make remote work accessible to all of the PMC staff, Generali and PMCTreize solicited Vocalcom for all of the technical aspects of the remote work implementation on their contact center tools. Users of the Vocalcom Salesforce Edition cloud solution since 2017, natively developed on Salesforce.com, PMCTreize Generali was able to migrate its staff to a remote work model in 48 hours since the start of the confinement period.« Vocalcom knew how to respond efficiently to our needs. The Vocalcom Salesforce Edition solution is one which adapts itself to all types of changes without difficulty and with great responsiveness. The changes are easy to install and allow immediate responsiveness. Vocalcom’s support is versatile and adapts itself to our needs, » says Clotilde BEZIE, General Adjunct Director of PMCTreize.The Vocalcom Salesforce Edition solution is a cloud contact center solution developed natively in the Salesforce.com application, of which Vocalcom is the independent software vendor partner with the greatest growth in 2019. It allows a company to manage the contact center directly within Salesforce.com to deliver the best omnichannel customer experience on a single interface – in addition to real-time supervision that enables quick and contextual decision-making drawing from the 360° customer knowledge of Salesforce.com.Since the beginning of the COVID-19 crisis, Vocalcom has assisted numerous companies with migrating their teams to remote work or adjusting their capabilities, in Europe and the rest of the world. Our teams are mobilized to preserve the business operation continuity of our customers and the health of their staff in this unprecedented context in which customer service remains paramount.</p>"
            +post_title: "PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutions"
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          7 => WP_Post {#2603
            +ID: 5144
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            +post_date: "2020-03-25 09:11:00"
            +post_date_gmt: "2020-03-25 08:11:00"
            +post_content: "<p>The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices. As contact centers are the pulse of these companies, BPOs must safeguard these employees who typically work in close proximity to one another while ensuring excellent customer experiences at all times. For BPOs, finding a safe and reliable remote model for business during this turbulent time is vital to their existence and the financial futures of their clients. While this can be a challenge for contact centers equipped with an on-premise solution, Vocalcom makes it possible to transition seamlessly to a remote model.<h2><strong>Comdata Spain, a massive BPO with 600 concurrent agents across Spain using the Vocalcom on-premise Contact Center solution, successfully transitioned a large number of their BPO agents to a remote model in less than 2 weeks. </strong></h2>In preparation for the country’s eventual confinement and necessity to implement remote working practices that would keep employees safe yet productive, Comdata prepared their plan in early March, leveraging the flexibility of Vocalcom solutions. Using virtual stations, these agents are able to connect remotely to a corporate desk pre-configured by the company’s IT team in a manner that guarantees compliance with all security requirements of the organisation. Every agent’s personal computer serves as a “thin client,” enabling him to access the Vocalcom solution and company applications through a virtual machine hosted on the Comdata data center.While some contact center solutions require the installation of additional technologies on personal computers to enable remote access—especially for voice interactions—the Vocalcom solution bypasses this need entirely. With just a computer and an internet connection, Comdata agents were able to seamlessly transition to working from home as their supervisors monitored their activity and performance easily using the same technology.Throughout this process, Vocalcom provided consulting support to configure, test, and validate the solution in the Comdata environment in order to maximize the customer’s success. Since the implementation, Comdata Spain has been able to offer the same quality customer experiences as before with no interruption to their service, and they are currently looking at how they may deploy a similar approach to their operations located in LATAM countries.As the world navigates this time of fear and uncertainty, Vocalcom is deeply committed to providing the technology and support that customers such as Comdata Spain urgently need in order to offer consistent quality customer experiences.</p>"
            +post_title: "Comdata Spain Transitions 600 Agents to a Remote Model in Under 2 Weeks Using Vocalcom Solutions"
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          8 => WP_Post {#2531
            +ID: 5141
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            +post_date: "2020-03-23 09:34:00"
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            +post_content: "<p>The current global threat of COVID-19 is having an unprecedented effect on the way people live and work. Contact centers are scrambling to handle an explosive increase in call volume at a time when people are being told to work from home. At Vocalcom, we understand the immediate need of our customers to ensure business continuity without jeopardizing the health of their employees. As we want our customers to perform at their best during this difficult time, we are actively helping them transition to a remote contact center model that continues to provide seamless customer experiences using both cloud and on-premise solutions. Every Vocalcom operation centre around the world currently follows a business continuity plan that guarantees three essential things: continuous availability of Vocalcom technologies, 24/7 support, and the delivery of resilient platforms.Vocalcom has already helped many customers achieve the transition to remote work since the start of the pandemic. Learn more below about how one customer, Experta Seguros, achieved this transition in 2 days with our solutions.<h2><strong>This large insurance company based in Argentina, employing around 500 people and working under government supervision, migrated all their contact center agents to a remote working model in less than 2 days. </strong></h2>Since 2019, the Argentine insurance company has been using a Vocalcom Contact Center solution installed on a private cloud architecture. The company uses the platform to manage their contact center which supports the insured customers in declaring their accidents and follows up with them on the different steps of the process—through inbound and outbound channels using phone, email, and chat. The Vocalcom solution also equips their 20 branches to sell insurance plans. In the interest of preserving employee safety while still offering consistent quality service, Experta Seguros decided to migrate all of their contact center agents to a remote work-from-home model. The company’s IT team and Vocalcom’s help desk worked together to set up, in just two days, a platform that enables agents to work from home with excellent call communication quality and access to all other usual channels. After a VPN setup was made for every agent, these employees were then able to access the Vocalcom application together with their own ERP or CRM applications from any location. The remote contact center model has been functioning optimally ever since—agents are handling inquiries easily with quick access to customer data, while supervisors are likewise able to monitor their teams remotely with ready access to supervision tools and reporting.As the world navigates this time of fear and uncertainty, Vocalcom is, as always, deeply committed to providing the best technology and support to its customers, to ensure that their customers in turn enjoy great experiences at all times.</p>"
            +post_title: "Experta Seguros Migrates All Contact Center Agents to Remote Model in 2 Days With Vocalcom Solutions"
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        #_permalink: "https://www.vocalcom.com/blog/beter-bed-transition-agents-in-24-hours-to-work-from-home-model-with-vocalcom-salesforce-edition-cloud-contact-center-solution/"
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        +post_content: "<p>As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees.<h2><strong>Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution </strong></h2>Dutch retailer Beter Bed sells mattresses and bedroom furniture through multiple subsidiaries, operating more than 100+ stores across the Netherlands and Belgium while offering its products to European customers online. Their contact center agents manage mostly inbound, sales and service related enquiries.In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution. With this cloud solution natively developed in Salesforce, Beter Bed can manage its call center and the entire customer relationship directly in one unique application – Salesforce -, eliminating the need for API or integration. Beter Bed is leveraging Vocalcom’s renowned expertise in contact center management combined with Salesforce, the leader of CRM applications. Beter Bed agents interact with customers by phone, but also by email, chat and WhatsApp in an integrated approach, leveraging direct access to Salesforce Customer 360° knowledge to bring the best answers to each customer.<h2><strong>Moving Beter Bed contact center agents to a remote working model in 24 hours </strong></h2>When the pandemic began to affect business operations and put employee health at risk, Beter Bed was presented with the immediate need to migrate their contact center agents to a remote working model. With Vocalcom Salesforce Edition, the transition was achieved easily in just 24 hours as the cloud-based solution can easily be operated remotely. At this time, most of the Beter Bed agents are working successfully at home and continuing to deliver excellent customer service at all times.<h2><strong>Managing call volumes  and new web callback functionality.</strong></h2>While migrating agents to a remote working model proved to be simple, Beter Bed faced another dilemma. The COVID-19 crisis made it necessary to reduce contact center hours at the office.  At the risk of impacting customer satisfaction, Beter Bed leveraged Vocalcom temporary licenses to enable sales representatives from their stores to assume home contact center roles during the COVID-19 outbreak. As these employees were already using Salesforce in the stores, the transition meant a simple addition of phone functionality to their existing Salesforce platforms and did not require further training.In addition, Beter Bed added a new button on their website that would allow customers to receive an agent callback instead of waiting in a queue. While this callback form generates leads within the Salesforce platform, in just 24 hours Vocalcom automated the lead conversion into an outbound call out campaign for the contact center agents. Using the call out list automatically created in their Vocalcom dialer in Salesforce, agents are now able to call back customers armed with all contextual information.The flexibility of the Vocalcom solution and the quick reactivity of the Vocalcom team have helped Beter Bed improve customer satisfaction during this pandemic, as more agents are able to handle calls and waiting times are reduced. As always, Vocalcom is committed to providing continuous support to its customers and offering the best products for delivering excellent customer service.</p>"
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        #_permalink: "https://www.vocalcom.com/blog/vocalcom-reinvents-the-customer-experience-with-its-new-intuitive-omnichannel-and-ai-ready-contact-center-solution-vocalcom-hermes360/"
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        +post_content: "<p><h3>Available in the Cloud or on-premise, the solution offers a latest-generation interface,unified 360° management across all channels, and integration with artificial intelligence technologies for an optimal customer relationship.</h3><a href="https://www.vocalcom.com/30">Vocalcom</a>, the global leader in customer experience and omnichannel contact center solutions, unveils its new contact center solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centers to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used.The COVID-19 crisis has deeply shaken up the business strategies of companies as well as the relationship between brands and their customers. All businesses have had to rethink their customer relationship and experience models, with an acceleration of customer journey digitalization, the adoption of new technologies such as artificial intelligence, and the rise in usage of social media channels by customers for communicating with brands. This unprecedented crisis has reinforced the role of contact centers which have to manage the customer relationship in a unified and seamless way across all communication channels – while giving agents the means to easily work remotely. These trends will continue and solidify overtime.As a result, companies need intuitive and flexible customer relationship tools in order to adapt efficiently to these new communication methods while responding to current digitalization and remote working challenges.<em> </em><em>« The customer experience has always been a key aspect for company operations. However, the current context linked to COVID-19 is now speeding up the existing trends and requiring companies to communicate with their customers in a flexible and omnichannel manner, » </em>explains <strong>Carlo Costanzia, President and CEO of Vocalcom. </strong><em>« At Vocalcom, we place our technological expertise and our know-how at the service of our customers in order to help them relieve these challenges. The Vocalcom Hermes360 solution was designed to bring a real added value to companies that wish to facilitate their agents’ work and use the latest technologies to offer an optimal experience to their customers, regardless of the communication channel. »</em><h2><strong>A Cloud solution, also available in an on-premise version to adapt to the needs of all companies</strong></h2>According to the Gartner firm, 50 % of contact centers will adopt the « as a service » contact center model (CCaaS) by 2022. To respond to this evolution, Vocalcom Hermes360 is available in the Cloud on Amazon Web Services (AWS) and addresses the current needs for working method adaptability, flexibility, and resource scalability. The new Vocalcom solution is also available in an on-premise version to cover the needs of the market and adapt to all operational, financial, or technological constraints.<h2><strong>A solution designed to optimize the customer relationship</strong></h2>Vocalcom Hermes360 was conceived to provide an answer to the current and future challenges of the customer relationship market by allowing in particular:<ul> \t<li><strong>To simplify agents’ work</strong></li></ul><p style="padding-left: 40px;">Equipped with an intuitive, latest-generation interface, Vocalcom Hermes360 allows agents to access directly and easily all customer information and the 360° history of their journey. Agents gain agility with less clicks and more time to bring the best answer to each customer.</p><ul> \t<li><strong>To accompany the digitalization of the customer journey through omnichannel communication across an unlimited number of channels</strong></li></ul><p style="padding-left: 40px;">Thanks to Vocalcom Hermes360, the customer relationship becomes truly omnichannel through unified management across all channels: phone, SMS, email, chat, and an unlimited number of social media platforms – Facebook, Twitter, Instagram, Whatsapp, Telegram, WeChat etc. In this way, brands can communicate with their customers no matter their channel of preference.</p><ul> \t<li><strong>To integrate the latest artificial intelligence technologies</strong></li></ul><p style="padding-left: 40px;">The Vocalcom Hermes360 is AI-ready and integrates easily with the best of artificial intelligence technologies: chatbots, voicebots, or Smart Pairing technologies in order to reduce costs, handle demand peaks, and improve customer satisfaction.</p><ul> \t<li><strong>To offer a proven inbound and outbound technology</strong></li></ul><p style="padding-left: 40px;">Vocalcom Hermes360 benefits from the historical expertise of Vocalcom in the contact center industry. The solution offers great flexibility in the management of scripts and real-time campaigns, an IVR (interactive voice response) that is independently modifiable to adapt to current events, and a powerful predictive dialer for increasing the number of positive contacts.</p><ul> \t<li><strong>To manage contact center performances in real-time</strong></li></ul><p style="padding-left: 40px;">To manage agent flow and performance at any time, Vocalcom Hermes360 offers real-time supervision with intuitive dashboards in the form of customizable widgets, and the possibility of creating alert thresholds.</p>In addition, the two versions of Vocalcom Hermes360 offer levels of data security and confidentiality in compliance with all international regulations (GDPR, TCPA…).&nbsp;<h2><strong>About Vocalcom: </strong></h2>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world.&nbsp;To learn more<strong>:</strong> <a href="https://www.vocalcom.com/5">www.vocalcom.com</a>Twitter : <a href="https://www.vocalcom.com/43">@Vocalcom</a>LinkedIn : <a href="https://www.vocalcom.com/53">Vocalcom</a>,<strong> </strong><h2><strong>Press contacts: </strong></h2><strong>Vocalcom </strong>Stéphanie Karsenty – Marketing DirectorTel : (+33) 1 55 37 30 50Mob :  (+33) 6 19 89 66 61Email: <a href="mailto:[email protected]">[email protected]</a></p>"
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        +post_content: "<p>The COVID-19 crisis has impacted the way in which every company manages its daily activities to guarantee the best customer service, under conditions which have evolved very quickly due to the confinement imposed upon the inhabitants of numerous countries. Companies in charge of essential tasks are particularly affected and must deploy flexible solutions in order to ensure continuity of services while guaranteeing the health of their staff.<h2><strong>Essential tasks requiring flawless continued activity </strong></h2>Such is the case for ENGIE Solutions Industries, Business Unit of ENGIE Solutions which employs 50 000 employees throughout France. The Retail and Logistics division of ENGIE Solutions Industries is specialized in refrigeration and cooling solutions catering to the industries of fresh products, agribusiness, controlled temperature logistics, and food distribution. Their customer service center operates 24 hours a day, 7 days a week to organize their technician interventions on thousands of sites in France in order to maintain the efficiency of the cold chain and guarantee the supply of fresh products.<h2><strong>An omnichannel customer service center available 24/7 with real-time flow management</strong></h2>The customer service center handles—by phone, email, or chat—the inquiries of customers who encounter problems with their installations, providing them a solution directly over the phone or by scheduling a technician intervention. The service is open 24 hours a day thanks to an internalized contact center and the reliance on a provider who handles calls during non-business hours. All of the internal and external agents use the Vocalcom Contact Center solution, with ENGIE Solutions Industries managing very flexibly and in real-time the licenses allocated to each site according to the necessary or available resources. In this manner, the customer service center manager may have a flow monitoring strategy in real-time, with a view of the configured queues and the skills of each agent.<h2><strong>A successful migration of all agents to a remote working model in 24 hours since the start of confinement</strong></h2>Cyril ROUSTAN, Manager of the Retail &amp; Logistics Customer Service Center at ENGIE Solutions Industries, comments : « At the moment the confinement was decided upon, ENGIE Solutions Industries had to implement urgently a continuity plan for its activities to prevent the cold chain from being interrupted for its most critical customers, notably supermarkets, hospitals, and nursing homes. The flexibility and adaptability of the Vocalcom Contact Center solution allowed the company to move all of its agents to a remote working model immediately from the first day of confinement. »<h2><strong>An immediate flow adjustment and real-time resource management </strong></h2>The Vocalcom Contact Center solution offers exceptional responsiveness and agility thanks to an all-in-one solution that is flexible and easy to use remotely with any phone station. Cyril ROUSTAN adds : « Thanks to the flexibility and the ease of use of the Vocalcom solution, we were able to adjust our scripts immediately and independently to allocate lines to agents and route calls to any workstation and any PC. The agents may connect from home and benefit from the same features as they do at the office. During this time when it is difficult to foresee the physical presence of our agents, we may also adapt in real-time the scheduling and the management of flows, both internally and with our provider, to guarantee the best level of service for our customers. »<h2><strong>The intervention of on-site technical teams in complete security </strong></h2>To protect the health of on-site technical teams, the company has adapted its agent scripts since the start of COVID-19 to secure the installations before on-site interventions – with zone markings or interventions outside opening hours. In this manner, customer inquiries could be managed without service interruption and ENGIE Solutions Industries was able to count on the responsiveness, professionalism, and participation of its technical teams to take action quickly on defective installations in order to avoid impacting basic necessity food products.</p>"
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        +post_content: "<p><h2>The group expands its management team and pursues its innovation investments in order to reinforce its position as a vital player in the customer relationship market and to strengthen its global presence</h2><strong><a href="https://www.vocalcom.com/30">Vocalcom</a>, the global leader in customer experience and omnichannel contact center solutions in the Cloud, demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. This announcement goes along with the expansion of the recent « spin-off » of the company Opportunity, subsidiary of the Vocalcom Group, and is accompanied by significant investments in research and development.</strong>In January 2020, Apax Partners, an independent investment company and majority shareholder of the Vocalcom Group, sold to Omnes, a major player in “private equity” and infrastructure, its subsidiary Opportunity specialized in the management of digital marketing interactions as part of a primary LBO (Leveraged buy-out). In this manner, Anthony Dinis, founder of Vocalcom, became president and shareholder of Opportunity while remaining an important shareholder of the Vocalcom Group. Carlo Costanzia remains the President &amp; CEO of Vocalcom, a role which he occupies since July 2016.This disposal of assets marks a decisive turning point in the growth strategy of the group. Driven by the support of Apax Partners, which confirms its engagement in Vocalcom’s development, the company is investing massively in innovation in order to concentrate on the heart of its business, publisher of technological solutions for contact centers.A pioneer player in customer service, Vocalcom is evolving in a particularly strategic field for companies, especially in the context of the current crisis. Contact centers play a very important role, allowing companies to manage interactions between brands and customers, regardless of the channel, within the dynamic of customer service, retention, or acquisition.The group, which for the seventh consecutive year appears in the Gartner Magic Quadrant of contact centers “as a service,” intends to bring its strong value to the whole ecosystem in order to support the market's evolutions.<em>“The recent sale of Opportunity represents a major step for the development of Vocalcom which today counts on a two-digit growth and pursues its investment in R&amp;D. We aim to develop new cutting-edge technological solutions to allow our customers to respond to current and future stakes of the constantly evolving customer relationship market. We are also going to strengthen our global positioning in strategic zones such as the American and African continents,”</em> comments <strong>Carlo Costanzia, President &amp; CEO of Vocalcom</strong>.<h2><strong>Growth driven by innovation, notably in the Cloud </strong></h2>With regard to innovation, Vocalcom is currently developing new cutting-edge technologies driven by significant investments in R&amp;D and notably in the Cloud. The group will announce very shortly a new version of its Hermes Contact Center solution, conceived to facilitate the agent experience, offer truly omnichannel management, and benefit from the latest artificial intelligence technologies in order to optimize customer interactions. In a second phase between now and the end of 2020, Vocalcom will unveil a new platform that will mark a true technological leap in the market. The company intends in this manner to reinforce its historical positioning as an innovative leader in the customer relationship field.Vocalcom was one of the first companies to develop Cloud solutions on AWS, and these next product launches reflect the desire of the group to continue innovating in the Cloud. In this domain, Vocalcom has recorded strong growth over the past five years, which can be explained by the massive adoption of Cloud services around the world. The Gartner firm estimates that 50% of contact centers will adopt a Contact Center as a Service (CCaS) model by 2022 (compared to only 10% in 2019).For many years, Vocalcom has been collaborating as well with Salesforce, the leader in solutions for customer relationship management (CRM) based in the Cloud. The company proposes its customers the Vocalcom Salesforce Edition solution, developed natively in Salesforce to manage the contact center and the full omnichannel customer relationship within a single interface.One of the major assets of Vocalcom resides in the fact that the company proposes a hybrid model combining Cloud and on-premise offers which allows it to have the flexibility necessary for adapting to the constraints of the market and the needs of its customers, in France and around the world. At a time when Europe and North America have largely adopted Cloud technologies, South America is affirming its positioning on this technology while Africa has a greater preference for the on-premise license model.<h2><strong>Global ambitions</strong></h2>Vocalcom intends to strengthen its activities on the American continent, notably in the Latin American countries, and to reinforce its presence in Africa. The group already has a strong international fingerprint with 16 offices on 4 continents and more than 1 400 company customers distributed across 47 countries. Vocalcom counts more than 180 000 users and manages more than a billion customer interactions in the world every year.The company caters to all lines of business and collaborates with many companies, from small and medium-size businesses to large corporations, in particular in the field of utilities (Garanka in France, SABESP in Brazil, the Water Company of Alger, ADDC in the United Arab Emirates), telecommunications (SFR in France, Kable Deutschland in Germany, Globacom in Nigeria and Gomalta in Malta), financial services (AXA, Allianz and Swisslife in France and Maghreb, Experta Seguros in Argentina and many banks in Africa), retail/e-commerce (Le Bon Coin or Argel in France, Ahold Delhaize in the Netherlands, Fravega in Argentina, Ticket Master in Australia and Shopee in Asia) as well as the outsourcing field (such as Webhelp, Sitel, Armatis, Teleperformance, Majorel and Comdata present in numerous countries).Lastly, Vocalcom reinforced its management team with the arrival of a new financial director (Nicolas Mestchersky), a new legal and human resources director (Alexia Libert-Lemay) as well as a new marketing director (Stéphanie Karsenty), who report to Carlo Costanzia and aim to guide the new dynamic of the company and support its growth.<h2><strong>About Vocalcom: </strong></h2>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world.&nbsp;To learn more<strong>: </strong><u><a tabindex="-1" title="https://www.vocalcom.com/5" href="https://www.vocalcom.com/5" target="_blank" rel="noreferrer noopener">www.vocalcom.com</a></u><u><b> </b></u><b> </b><span lang="EN-US">Twitter :<b> </b>@Vocalcom</span><u></u><span lang="EN-US">LinkedIn : </span><u><a tabindex="-1" title="https://www.vocalcom.com/53" href="https://www.vocalcom.com/53" target="_blank" rel="noreferrer noopener">Vocalcom</a></u><strong> </strong><strong> </strong><h2><strong>Press contacts: </strong></h2><strong> </strong><strong>Agence Grayling </strong>Manuel Chaplet / Sonia BonvaletTel : 01 55 30 71 00 / 80 99Email : <a href="mailto:[email protected]">[email protected]</a></p>"
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        #_permalink: "https://www.vocalcom.com/blog/brazilian-water-and-sanitation-service-company-sabesp-migrates-agents-to-a-work-from-home-model-with-vocalcom-omnichannel-contact-center-solution/"
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        +post_content: "<p>In light of the current COVID-19 pandemic, countless companies are being forced to adjust their practices so as to protect employee health without disrupting normal business operations. While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff.<h2><strong>A historical partnership between SABESP and Vocalcom</strong></h2>Brazilian water and sanitation service company <strong>SABESP</strong> serves more than 9.5 million customers in the São Paulo region. Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services. Altogether, <strong>SABESP</strong> agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels.<strong>SABESP</strong> uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state. Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities. In addition, Vocalcom has been supporting <strong>SABESP</strong> with an on-site capsule team dedicated to help both in operations and DevOps.<h2><strong>Moving SABESP agents to a work-from-home model while increasing contact center capacity</strong></h2>When Brazilian authorities declared new business restrictions related to the COVID-19 pandemic, <strong>SABESP</strong> faced the challenge of closing all their agencies that normally welcome the public. All face-to-face operations needed to be moved to the contact center, just as contact center operations also needed to start migrating to a remote work model.As a 1<sup>st</sup> step, in partnership with Vocalcom, <strong>SABESP</strong> moved some of their contact center agents successfully to a remote work model, and this number is increasing weekly. Together, we set up the necessary infrastructure, including laptop preparation and the organization of the entire remote system that uses both the Vocalcom solution and the <strong>SABESP</strong> network.In order to keep up with the increased demand coming to their contact center after closing the face-to-face agencies, <strong>SABESP</strong> decided to increase the agent capacity with 100 additional people working remotely while moving part of the face-to-face agents’ interactions to the chat channel.<h2><strong>Deploying Vocalcom chat solution in a few days to handle increased volume of customer interactions </strong></h2>To support this new volume of chat interactions, the company decided to accelerate their planned project of adopting the Vocalcom chat solution to boost their omnichannel capacity. With Vocalcom cooperation, <strong>SABESP</strong> Customer Relationship and IT teams were able to deploy Vocalcom’s chat solution in just a few days.All omnichannel traffic—including voice and chat—are now managed through the contact center on a single interface using Vocalcom solutions. In spite of the current outbreak, <strong>SABESP</strong> is running business operations continuously, serving customers efficiently, and protecting employee safety.<h2><strong>Vocalcom team provides SABESP with agility and support to enable migration</strong></h2>During this pandemic, Vocalcom is committed as always to providing continuous support to its customers. <strong>SABESP</strong> management has acknowledged this dedication, highlighting the role Vocalcom has played in their successful migration.According to Marcello Oliveira da Silva, Head of Regional Operations, <strong><em>“Thanks to the capabilities of the Vocalcom platform, we could implement the WAHA (work-at-home agents) model, preserving the health of our customer service agents. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP. Vocalcom support has definitely been very important to maintaining SABESP customer service even while facing the COVID-19 pandemic.”</em></strong>Tatiane Martins of the Customer Management Department further adds, <strong><em>“The agility of the Vocalcom team has been essential to coping with the WAHA Contingency Plan — an extraordinary situation overcome by the timely planning and execution of the SABESP and Vocalcom partnership. We certainly have a lot of work to be done, however, it is good to know we are on the right path.”</em></strong></p>"
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        +post_content: "<p>The COVID-19 pandemic is disrupting the way many businesses function. Companies that rely on their contact centers for the continuity of business operations are no exception—indeed, they risk collapse if no remote solution is found that protects employee health while ensuring productivity. In the retail sector, contact centers are vital not only to customer assistance but to internal back office support for their retail locations.<h2><strong>Successfully migrating 120 agents to a remote model using voice and WhatsApp channels</strong></h2>In light of the growing pandemic, Frávega recognized the immediate need to move all contact center agents to a remote working model to ensure employee health and prevent a business shutdown. With more than 100 branches and around 3,000 employees throughout the country, the company uses Vocalcom Contact Center solutions in a high availability environment together with other third-party applications on their private cloud. Agents use Vocalcom solutions for the company’s debt collection, service desk, and internal back office on both voice and WhatsApp channels.<h2><strong>Migrating in full compliance of strict security policies</strong></h2>In the past week, Vocalcom worked closely with Frávega’s IT team to ensure the quick and efficient migration of all 120 agents. One of the greatest challenges was achieving the migration of all applications including the Vocalcom Contact Center solution to a home-based model while respecting the strict security policies linked to the confidential data managed by the agents. Without the assurance of data security, such a migration would be impossible.<h2><strong>Vocalcom fully supports Frávega’s migration project</strong></h2>Over the course of one week, Vocalcom technicians worked diligently with Frávega’s teams. These teams worked together to prepare the necessary infrastructure for remote work without compromising company information security. They eliminated any flaws during the migration process, ensuring that the platform was stable and that phone calls and WhatsApp communications could be made remotely while respecting the security policies.<h2><strong>Ensuring business continuity during COVID-19</strong></h2>This migration subsequently enabled all 120 agents to work remotely using the Vocalcom solution and all other company applications. Although Frávega’s central office and branches are currently closed, agents are working safely and productively from home while business continues to thrive through online sales. Frávega is now well-equipped to grow any future projects with the ability to receive more agents as needed.Upon the swift and successful deployment of the remote working model, Frávega offered Vocalcom warm words of congratulations. Gabriel Pulice, Network &amp; Telecommunications Leader, expressed, « Vocalcom teams rose to the occasion of helping us, with a huge effort and despite the extensive working hours, so that we could raise the service for our call center and back office. »As the world navigates this uncertain time, Vocalcom is fully committed to providing the technology and support that our customers need so that they may offer consistent quality customer experiences.</p>"
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        #_permalink: "https://www.vocalcom.com/blog/pmctreize-generali-sets-up-remote-working-model-in-48h-for-its-contact-center-agents-thanks-to-the-flexibility-of-vocalcom-cloud-solutions/"
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        +post_content: "<p>As the COVID-19 crisis settles in everywhere in the world, companies are confronted by new challenges with regard to maintaining their business operations while preserving the health of their staff.This is the case in the insurance industry, in which contact centers are important facilities established for handling customer service and optimizing the customer experience. In this context, companies must organize themselves quickly in order to maintain their operations.The Generali insurance group thus wished to protect its staff by fostering remote work access for everyone following the announcement of the closure of businesses deemed non-essential to the operations of the country. PMCTreize, a captive Generali broker in insurance, decided to also preserve the health of its employees working in its contact center specialized in the management and the subscription of estimate requests for automobile insurance contracts.In order to make remote work accessible to all of the PMC staff, Generali and PMCTreize solicited Vocalcom for all of the technical aspects of the remote work implementation on their contact center tools. Users of the Vocalcom Salesforce Edition cloud solution since 2017, natively developed on Salesforce.com, PMCTreize Generali was able to migrate its staff to a remote work model in 48 hours since the start of the confinement period.« Vocalcom knew how to respond efficiently to our needs. The Vocalcom Salesforce Edition solution is one which adapts itself to all types of changes without difficulty and with great responsiveness. The changes are easy to install and allow immediate responsiveness. Vocalcom’s support is versatile and adapts itself to our needs, » says Clotilde BEZIE, General Adjunct Director of PMCTreize.The Vocalcom Salesforce Edition solution is a cloud contact center solution developed natively in the Salesforce.com application, of which Vocalcom is the independent software vendor partner with the greatest growth in 2019. It allows a company to manage the contact center directly within Salesforce.com to deliver the best omnichannel customer experience on a single interface – in addition to real-time supervision that enables quick and contextual decision-making drawing from the 360° customer knowledge of Salesforce.com.Since the beginning of the COVID-19 crisis, Vocalcom has assisted numerous companies with migrating their teams to remote work or adjusting their capabilities, in Europe and the rest of the world. Our teams are mobilized to preserve the business operation continuity of our customers and the health of their staff in this unprecedented context in which customer service remains paramount.</p>"
        +post_date: "2020-04-06 08:30:00"
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        +post_content: "<p>The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices. As contact centers are the pulse of these companies, BPOs must safeguard these employees who typically work in close proximity to one another while ensuring excellent customer experiences at all times. For BPOs, finding a safe and reliable remote model for business during this turbulent time is vital to their existence and the financial futures of their clients. While this can be a challenge for contact centers equipped with an on-premise solution, Vocalcom makes it possible to transition seamlessly to a remote model.<h2><strong>Comdata Spain, a massive BPO with 600 concurrent agents across Spain using the Vocalcom on-premise Contact Center solution, successfully transitioned a large number of their BPO agents to a remote model in less than 2 weeks. </strong></h2>In preparation for the country’s eventual confinement and necessity to implement remote working practices that would keep employees safe yet productive, Comdata prepared their plan in early March, leveraging the flexibility of Vocalcom solutions. Using virtual stations, these agents are able to connect remotely to a corporate desk pre-configured by the company’s IT team in a manner that guarantees compliance with all security requirements of the organisation. Every agent’s personal computer serves as a “thin client,” enabling him to access the Vocalcom solution and company applications through a virtual machine hosted on the Comdata data center.While some contact center solutions require the installation of additional technologies on personal computers to enable remote access—especially for voice interactions—the Vocalcom solution bypasses this need entirely. With just a computer and an internet connection, Comdata agents were able to seamlessly transition to working from home as their supervisors monitored their activity and performance easily using the same technology.Throughout this process, Vocalcom provided consulting support to configure, test, and validate the solution in the Comdata environment in order to maximize the customer’s success. Since the implementation, Comdata Spain has been able to offer the same quality customer experiences as before with no interruption to their service, and they are currently looking at how they may deploy a similar approach to their operations located in LATAM countries.As the world navigates this time of fear and uncertainty, Vocalcom is deeply committed to providing the technology and support that customers such as Comdata Spain urgently need in order to offer consistent quality customer experiences.</p>"
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      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2508
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2510}
  "posts" => PostQuery {#2506
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2505
      -_query: WP_Query {#5256
        +query: array:2 [
          "paged" => "2"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 2
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2666
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2678
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2645
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2645}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "13cbbbca75583f5cee17e9a85a7f7a72"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2503
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2504
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2501
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
]

Custom Context

array:31 [
  "timber" => TimberManager {#5290
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7944}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
  "options" => array:30 [
    "scripts_analytics" => ""
    "cookies_banner_text" => "En poursuivant votre navigation, vous acceptez l’utilisation des cookies pour vous proposer des services adaptés et mesurer la fréquentation du site. <a href="https://www.vocalcom.com/mentions-legales/#cookies">En savoir plus</a>"
    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
    "option_contact_phone" => "01 83 62 85 80"
    "option_contact_email" => "[email protected]"
    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
    "options_header_logo" => array:24 [
      "ID" => 11348
      "id" => 11348
      "title" => "logo-vocalcom"
      "filename" => "logo-vocalcom.svg"
      "filesize" => 12700
      "url" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
      "alt" => ""
      "author" => "1"
      "description" => ""
      "caption" => ""
      "name" => "logo-vocalcom-3"
      "status" => "inherit"
      "uploaded_to" => 0
      "date" => "2020-10-02 20:58:13"
      "modified" => "2020-10-02 20:58:13"
      "menu_order" => 0
      "mime_type" => "image/svg+xml"
      "type" => "image"
      "subtype" => "svg+xml"
      "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
      "width" => 311
      "height" => 49
      "sizes" => array:21 [
        "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "thumbnail-width" => 150
        "thumbnail-height" => 150
        "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium-width" => 300
        "medium-height" => 300
        "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium_large-width" => 768
        "medium_large-height" => 1
        "large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "large-width" => 1024
        "large-height" => 1024
        "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "1536x1536-width" => 311
        "1536x1536-height" => 49
        "2048x2048" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "2048x2048-width" => 311
        "2048x2048-height" => 49
        "square_sm" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "square_sm-width" => 300
        "square_sm-height" => 47
      ]
    ]
    "options_header_contact" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "options_header_demo" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "options_header_phone" => "+33 (0)1 55 37 30 50 "
    "mentions" => array:4 [
      0 => array:2 [
        "acf_fc_layout" => "text"
        "text" => "©2020 Vocalcom"
      ]
      1 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Legals"
          "url" => "https://www.vocalcom.com/legals/"
          "target" => ""
        ]
      ]
      2 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Privacy"
          "url" => "https://www.vocalcom.com/privacy-statement/"
          "target" => ""
        ]
      ]
      3 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Cookie policy"
          "url" => "https://www.vocalcom.com/cookie-policy/"
          "target" => ""
        ]
      ]
    ]
    "contact_subtitle" => "Interested in our solutions? "
    "contact_phone" => ""
    "contact_title" => "Get in touch and try it out"
    "contact_btn_left" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "contact_btn_right" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "networks" => array:5 [
      0 => array:2 [
        "pictogram" => array:24 [
          "ID" => 377
          "id" => 377
          "title" => "facebook-icon"
          "filename" => "facebook-icon.svg"
          "filesize" => 1859
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
          "link" => "https://www.vocalcom.com/solutions/collections-call-center/facebook-icon/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "facebook-icon"
          "status" => "inherit"
          "uploaded_to" => 991
          "date" => "2020-08-18 08:16:51"
          "modified" => "2020-09-10 13:44:19"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
          "type" => "image"
          "subtype" => "svg+xml"
          "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
          "width" => 0
          "height" => 0
          "sizes" => array:21 [
            "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "thumbnail-width" => 1
            "thumbnail-height" => 1
            "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "medium-width" => 1
            "medium-height" => 1
            "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "medium_large-width" => 1
            "medium_large-height" => 1
            "large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "large-width" => 1
            "large-height" => 1
            "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "1536x1536-width" => 1
            "1536x1536-height" => 1
            "2048x2048" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "2048x2048-width" => 1
            "2048x2048-height" => 1
            "square_sm" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "square_sm-width" => 1
            "square_sm-height" => 1
          ]
        ]
        "url" => "https://www.facebook.com/Vocalcom"
      ]
      1 => array:2 [
        "pictogram" => array:24 [
          "ID" => 389
          "id" => 389
          "title" => "linkedin-icon"
          "filename" => "linkedin-icon.svg"
          "filesize" => 2592
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
          "link" => "https://www.vocalcom.com/offers/cti-salesforce/linkedin-icon/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "linkedin-icon"
          "status" => "inherit"
          "uploaded_to" => 2017
          "date" => "2020-08-18 08:17:10"
          "modified" => "2020-08-18 08:17:10"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
          "type" => "image"
          "subtype" => "svg+xml"
          "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
          "width" => 0
          "height" => 0
          "sizes" => array:21 [
            "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "thumbnail-width" => 1
            "thumbnail-height" => 1
            "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "medium-width" => 1
            "medium-height" => 1
            "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "medium_large-width" => 1
            "medium_large-height" => 1
            "large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "large-width" => 1
            "large-height" => 1
            "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "1536x1536-width" => 1
            "1536x1536-height" => 1
            "2048x2048" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "2048x2048-width" => 1
            "2048x2048-height" => 1
            "square_sm" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
            "square_sm-width" => 1
            "square_sm-height" => 1
          ]
        ]
        "url" => "https://www.linkedin.com/company/vocalcom"
      ]
      2 => array:2 [
        "pictogram" => array:24 [
          "ID" => 411
          "id" => 411
          "title" => "twitter"
          "filename" => "twitter.svg"
          "filesize" => 3417
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/twitter.svg"
          "link" => "https://www.vocalcom.com/twitter/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "twitter"
          "status" => "inherit"
          "uploaded_to" => 0
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      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-2 page-paged-2"
  "site" => Site {#2515
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2510
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2509
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2508
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2510}
  "posts" => PostQuery {#2506
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2505
      -_query: WP_Query {#5256
        +query: array:2 [
          "paged" => "2"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 2
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2666
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2678
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2645
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2645}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "13cbbbca75583f5cee17e9a85a7f7a72"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2503
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2504
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2501
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2499
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7754
          +children: array:7 [
            0 => MenuItem {#7737 …70}
            1 => MenuItem {#7735 …72}
            2 => MenuItem {#7727 …72}
            3 => MenuItem {#7717 …72}
            4 => MenuItem {#7707 …72}
            5 => MenuItem {#7695 …72}
            6 => MenuItem {#7689 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2499}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2449
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "91"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:07"
            +"post_modified_gmt": "2020-09-30 07:29:07"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 91
            +"menu_item_parent": "0"
            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7677
          +children: array:3 [
            0 => MenuItem {#7675 …72}
            1 => MenuItem {#7673 …72}
            2 => MenuItem {#7671 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2499}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7678
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:27"
            +"post_modified_gmt": "2020-09-30 07:29:27"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1767"
            +"menu_order": 32
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1767
            +"menu_item_parent": "0"
            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
          +"menu_order": 32
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1767
          +"menu_item_parent": "0"
          +"object_id": "71"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7669
          +children: array:3 [
            0 => MenuItem {#7667 …72}
            1 => MenuItem {#7665 …70}
            2 => MenuItem {#7663 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2499}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7670
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
            +"menu_order": 36
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7661
          +children: array:1 [
            0 => MenuItem {#7659 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2499}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7662
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7657
          +children: array:2 [
            0 => MenuItem {#7655 …72}
            1 => MenuItem {#7653 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2499}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7658
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2403
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8035
          +children: array:7 [
            0 => MenuItem {#8031 …71}
            1 => MenuItem {#7074 …73}
            2 => MenuItem {#8024 …73}
            3 => MenuItem {#8010 …72}
            4 => MenuItem {#8000 …73}
            5 => MenuItem {#7988 …73}
            6 => MenuItem {#7982 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2403}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8030
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7970
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2403}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7971 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7962
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2403}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7963 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7954
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2403}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7955 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7950
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2403}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7951 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals

$_COOKIE

array:1 [
  "_icl_current_language" => "en"
]

$_SERVER

array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/2/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/2/"
  "REMOTE_PORT" => "52726"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.159.41"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fef001f0000f10ed63b7000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eace779ccb7f10e-LHR"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604142360.6788
  "REQUEST_TIME" => 1604142360
]

User

false