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Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

http: //www.vocalcom.com/blog/page/4/
Entry point: functions.php
Router detection: is_page_template()
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TemplatesController


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Render

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            +post_author: "1"
            +post_date: "2019-07-30 06:00:00"
            +post_date_gmt: "2019-07-30 04:00:00"
            +post_content: "<p>For many companies, solving customers’ issues on the first try is a prime goal. However, first contact resolution, or FCR, requires more than just friendly agents. To assist a customer thoroughly without losing a human touch requires a combination of agent training, a robust omnichannel solution, and an efficient contact center protocol. Here are five ways to achieve first contact resolution for maximum customer satisfaction.<h2><strong>Discuss FCR goals with your staff.</strong></h2>To serve customers well, your agents need to know what goals are expected of them. Keep in mind that service does not work the same way on each channel. For example, an agent on the voice channel must constantly keep the conversation flowing to reassure the customer that he is present, whereas an agent on social media or live chat may indicate his presence using a real-time feature that shows he is typing a response. These nuances must be considered when agents are given customer service goals, and their training should reflect best practices for every channel.Also, be sure to establish whether first contact resolution should take priority over other metrics such as average handling time. Agents should know that they are permitted to spend more time on an interaction if it will help them find a permanent solution.<h3><strong>Give every interaction a human touch.</strong></h3>Connecting with customers emotionally is critical to helping them find quick solutions. Agents can do this by keeping a friendly tone, showing empathy, and listening attentively. Such mannerisms can calm down frustrated customers and instill confidence in your brand. Through regular training and mentoring, agents may sharpen their interpersonal skills and increase their chances of achieving first contact resolution every time.<h3><strong>Identify recurring issues.</strong></h3>Understanding ongoing customer concerns is a vital way to achieve FCR. Use different means to determine recurring reasons for contact: Look at customer surveys, monitor calls, analyze social media and live chat transcripts, and use text and speech analytics to gain a clear picture of these issues. Once they have been identified, your brand will be better prepared to solve problems before they arise.<h3><strong>Use an omnichannel approach.</strong></h3>While some customers may prefer to interact on a single channel, sometimes it’s in their best interest to make a switch. For example, if a customer asks a question on social media that requires sharing personal data, the agent should certainly move him to a more private channel. With such a gesture, the customer’s privacy is protected and his problem is addressed on an appropriate channel.<h3><strong>Verify the customer’s satisfaction.</strong></h3>An agent may think a problem has been solved. But does the customer feel this way? Always check with the customer to learn if he has any questions or concerns regarding an agent’s proposed solution. If there are still lingering issues and the customer needs more support, be sure to keep going until a truly satisfying solution is found.First contact resolution ultimately saves your customers time and sends the message that your brand takes them seriously. By supporting your agents consistently, you can ensure their success and the satisfaction of your customers. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-07-23 06:00:00"
            +post_date_gmt: "2019-07-23 04:00:00"
            +post_content: "<p>Call scripts help agents feel prepared when customers call your brand for service. Providing guidelines that outline your company’s conversational style and call protocols can reduce agent stress and ensure a consistent experience for all customers regardless of whom they speak to. Here are six golden rules for creating call scripts that satisfy your customers’ needs while still providing a gentle human touch.<h2><strong>Begin with a friendly greeting.</strong></h2>Every conversation should begin with a warm, friendly greeting. However, giving your agents choices will ensure that each response sounds natural—they should have the option to choose phrases that best suit their personalities. In this manner, customers will not have to hear the exact same words every time they call your company and will feel that their conversations are more personalized and spontaneous.<h3><strong>Invite customers to explain.</strong></h3>After the initial greeting, agents should ask how they might be of service. More importantly, they should invite customers to explain their issues. Agents should interject when they need to clarify information and to express their understanding as the customer speaks. The idea is to give customers a chance to share their feelings and provide information while keeping a conversational tone. Remember that customers must not be forced to share too much account information, as a good CRM solution should be able to provide basic customer data.<h3><strong>Inform customers when there is a pause.</strong></h3>Dropped calls are a major source of frustration. Customers should always know when agents are simply listening or looking up information. Agents should inform customers about these pauses and let them know what they are doing specifically at that time, and they should give an estimated wait time if possible.<h3><strong>Check for customers’ understanding.</strong></h3>When an agent has a solution to propose, it’s important to make sure that the customer understands it. Agents should ask customers directly if they have any questions or if they are in any way unsatisfied with the solution offered. Make sure to give customers the chance to offer their opinions and have a voice in finding the solution.<h3><strong>Abandon the script when necessary.</strong></h3>There will be times when agents need to leave the call script aside and be more spontaneous. This may happen during a difficult case: a customer might be very upset, or perhaps finding a solution requires extra support from other agents or supervisors. When this happens, agents should remain calm and approach the customer intuitively. Training agents to better handle these situations is a great way to ensure that they will not feel overwhelmed when such scenarios arise.<h3><strong>Test call scripts regularly.</strong></h3>To really know if your call scripts are successful, test them regularly. For example, consider using A/B testing to determine if one script is more pleasing to customers than another. Speech and text analytics may provide additional insights, and agents may also offer their own feedback. After all, they are the ones speaking to customers everyday and will have a deep understanding of what is expected from your brand.Call scripts are excellent guides for your customer service staff, but they have their limitations as well. By using them to empower your agents while allowing room for spontaneity, both your staff and customers will benefit from productive calls that lead to quick resolutions. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date_gmt: "2019-07-16 04:00:00"
            +post_content: "<p>Making your customers happy begins with taking their point of view. During their interactions with your brand, there may be times when your service falls short of their expectations. To identify these moments, it’s essential to create a customer journey map. These maps allow brands to gain a visual understanding of the entire customer experience, anticipate problems that may arrive at each step, and ultimately find solutions proactively. Here are four specific reasons why your brand should create a customer journey map.<h2><strong>To better understand customers’ feelings.</strong></h2>When you map out the customer experience, you can anticipate why customers might choose each channel and how they might feel at each touchpoint. For example, what might a customer who contacts you for service via social media expect from the interaction? What is your brand’s typical response time in this situation? You can use a map to anticipate the needs of customers at each step and consider all the possible outcomes when you interact with them. By consulting customer feedback and data, you can also apply information you have already learned about actual experiences.<h3><strong>To identify gaps in service.</strong></h3>Customer journey maps enable your brand to identify any potential gaps in service. When customers switch from one channel to another, what problems may arise? Will a customer’s data be available for the next agent who handles the case, or will the customer have to repeat information? These maps can be used to determine how seamlessly one can move across channels and different devices such as computers and smartphones. You may discover problems such as insufficient IVR menus, poor communication among agents, or a difficult checkout process.<h3><strong>To offer greater customer experiences as an organization.</strong></h3>Once you have identified any problems with your service, your company can work as a whole to improve them. Both customer service and sales teams can receive additional training and mentoring, and they may be invited to share their own feedback. It’s also important to define clear goals for the entire company as well as for each department. The better your employees understand what they should be working toward, the more successful everyone in the organization will be.<h3><strong>To drive brand growth.</strong></h3>Ultimately, customer journey maps are excellent tools for driving brand success. By recognizing problems before they arise, you can avoid the cost of losing customers who might otherwise abandon your brand. At the same time, more effortless experiences will surely attract the attention of both new and current customers. As Aberdeen Group points out, the financial benefits of mapping are tremendous: an 18 times faster average sales cycle, 56% more revenue from cross-selling and upselling, and 3.5 times greater revenue from customer referrals.Any brand that claims to embrace a customer-centric attitude must take mapping seriously. By seeing your company through the eyes of your customers and striving to surpass their expectations with seamless experiences, you will achieve greater success in the long term. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "4 Reasons Why Your Brand Should Create a Customer Journey Map"
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            +post_date: "2019-07-09 06:00:00"
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            +post_content: "<p>Customer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your service fails to meet expectations. The sooner you discover them and address the problem, the sooner you can deliver great experiences that your customers will love. Here are five ways to find pain points and fix them for greater customer satisfaction.<h2><strong>Find out what your customers want.</strong></h2>To uncover customers’ pain points, begin by asking what leads them to buy from you in the first place. Every purchase is driven by a need or a problem, and your brand is expected to offer a solution. Determine which keywords customers are searching for online so that you know exactly what they want. With this information, your company can identify your typical customer profiles (also known as personas) and tailor products and services to their needs.<h3><strong>Ask for feedback.</strong></h3>All customer feedback is essential for identifying pain points. Post-contact surveys will reveal great insights into the customer service and sales processes. However, there’s nothing wrong with asking customers for input at more random times as well. Consider sending periodic surveys on customers’ preferred channels, and do not hesitate to ask them specifically how your brand might make improvements.<h3><strong>Check your social media channels.</strong></h3>These days, social media channels are a goldmine of information for companies. Customers love to talk about great brand experiences—and are quick to mention when things go wrong. Customer service agents should address concerns right away. In addition, take a close look at these channels and determine any recurring issues that need to be resolved immediately on a grander scale. For example, certain products or services may need to be reconsidered completely if they are causing many customers frustration.<h3><strong>Look at your abandonment rates.</strong></h3>You know you have a problem when customers start giving up on your brand. Check your call and chat abandonment rates to see if customers are hanging up or signing off due to long hold times. It may be necessary to use a prioritized callback system on the voice channel or better organize your contact center staff if they are taking too long to respond on live chat. Another important number to consider is your shopping cart abandonment rate on all channels. If this rate is high on your website, the checkout process might be too complicated. This may also be true on your mobile brand apps or messaging platforms—if customers are not receiving enough assistance or getting a seamless experience, they may simply find it too difficult to purchase from you.<h3><strong>Ask your customer service and sales agents.</strong></h3>Lastly, ask your customer service and sales agents to share their experiences. Customer service staff may identify contact center issues that prevent them from doing their best work. They may also point out frequent customer concerns about specific products or services. Sales agents may also indicate customers’ buying preferences and relay any information regarding product weaknesses that need to be addressed.Identifying customer pain points is crucial to creating experiences that win loyalty. Take your customers’ words to heart and work as an organization to remedy any problems that are standing in the way of their satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>The most successful companies treat their customers as both rational and emotional beings. Customers want seamless brand experiences, expect rapid service, and look for the best deals possible. At the same time, they are swayed by products that appeal to their tastes and values, and their interactions with brands can fail or succeed depending on how their feelings are treated. It’s essential that brands view their contact center agents in the same light, as these employees can only provide great service with a human touch if their emotions are valued and they are motivated to be their best. Here are five ways to empower your contact center agents.<h2><strong>Create a supportive work environment.</strong></h2>Agents need to feel that they are working in a supportive environment. Contact center managers should mentor them, encouraging their best practices and assisting them when they have concerns. Peers may also be paired together to encourage ongoing learning and moral support. Lastly, agents may appreciate offsite employee retreats where they can listen to motivational speakers and share their feedback with each other.<h3><strong>Give them flexible work options.</strong></h3>Every person is productive at a different time, and this fact is especially noteworthy in the contact center. By giving agents flexible working hours, you can empower them to do their best work when they are most focused. For example, some agents may prefer morning shifts, others late at night, and still others may wish to work remotely. Accommodating their work preferences also enables your brand to offer more continuous—if not 24/7—customer service.<h3><strong>Invite them to share their experiences.</strong></h3>Just as customers wish to be heard, so do your agents. While they should always be encouraged to keep an ongoing dialogue with their mentors, agents should also be invited to share their thoughts during meetings and training sessions. For example, agents may reflect on their interactions with customers, express their opinions on improving call scripts, and offer suggestions on how to work better as a team for more seamless customer experiences. Their insights are extremely valuable to your brand, as they are the ones who interact most with your customers.<h3><strong>Establish clear, attainable goals.</strong></h3>Giving your agents clear goals is vital to helping them do their best. If your contact center values certain KPIs over others, for example, this should be communicated. An agent should know that it is more important for him to achieve first contact resolution than reduce average handling time. When they reach these goals, their efforts should also be rewarded. This creates an atmosphere where people are motivated to achieve common goals and feel appreciated when they succeed.<h3><strong>Offer them a place to relax.</strong></h3>Since contact centers are often hectic, be sure to give your agents a designated space to unwind. Create rest lounges where agents can relax and mingle with others during breaks. These spaces are also excellent for impromptu meetings and fun team events. Ergonomic furniture, warm lighting, and a generally colorful environment are also ways to create a sense of calm and joy in your contact center.Contact center agents are the true heart of your customer service. When their thoughts and feelings are valued, they will show greater motivation to do the kind of work that delights your customers. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-06-25 06:00:00"
            +post_date_gmt: "2019-06-25 04:00:00"
            +post_content: "<p>In this digital era, many companies are focusing on ways to offer faster, more sophisticated customer experiences. While customers typically appreciate these improvements, the human touch is still in high demand—and remains what truly turns a business transaction into a long-term relationship. According to Microsoft, 30% of consumers claim that not being able to reach a human is the most irritating part of a bad customer service experience. To give your service a human touch, consider these six tips.<h2><strong>Help them understand how to use your products.</strong></h2>Yes, your products should be easy to use. But what if your customers could feel better about using them? Video tutorials are an excellent way to connect with your customers and humanize your brand. You may feature employees showing how products work and invite experts to give demonstrations as well. Poultry brand Butterball has experienced great success with its “Turkey Talk-Line,” a customer service channel that invites people to ask all turkey-related questions during the Thanksgiving and Christmas holiday season. With such a gesture, customers understand that you care about them and want them to enjoy your products.<h3><strong>Use technology to create perfect matches between customers and agents.</strong></h3>If your customers are matched quickly with agents each time they call, well done! Now consider this: What if a customer could speak to someone who matched his personality? With predictive behavioral routing, this is now a reality. For example, <a href="https://www.vocalcom.com/730">Vocalcom’s artificial intelligence technology</a>  can determine, using text or voice, a customer’s emotional needs and communication preferences based on real-time and historical data. Similar data collected on agents’ personalities enables the prediction of an ideal match, leading to more natural conversations and greater customer satisfaction.<h3><strong>Offer human support on all digital channels.</strong></h3>Even if you offer excellent digital service, customers sometimes need to talk to an agent. This can be especially true when they need to spend a large sum of money. An Invoca study found that when looking at a complicated purchase, 39% of people prefer to speak to an expert advisor while 35% of consumers call when their purchase exceeds $500. The same is true for customer service issues: American Express points out that, for complex issues such as payment disputes, 40% of customers prefer talking to a real person on the phone.<h3><strong>Show empathy and enthusiasm.</strong></h3>Whenever agents communicate with your customers, they should handle conversations gracefully. If a customer is upset, agents should show empathy and a willingness to find a solution. And in all cases, they should exude enthusiasm. This sends a positive message to your customers: Your agents are always happy to help them with any situation.<h3><strong>Use customer data to offer proactive service.</strong></h3>By having access to customer data, your brand has the power to offer proactive service that can rectify difficult situations. For example, if a flight is canceled, a new flight can be proposed automatically that meets the customer’s preferences: departure time, seating assignment, and meal choice, for example. If a customer’s package does not arrive on time, you may propose free shipping on the next purchase. Using data to cater to customers’ needs is a great way to win their trust and loyalty.<h3><strong>Ask for feedback post-contact.</strong></h3>After every service interaction, ask your customers what they thought about their experience. Send a quick survey on the channel of contact to make it easier for them. This simple act tells your customers that you value their opinions and will work hard to make every experience a pleasant one.Every customer experience can offer a human touch with a little effort on your part. By training agents to develop their interpersonal skills, reaching out proactively, and offering human support on every channel, your brand can provide customers with the comfort of knowing that a friendly human voice is always ready to help. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>As artificial intelligence continues to modernize customer experiences, chatbots are at the heart of this technological revolution. According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. The cost benefit to your brand is significant as well: Chatbots Magazine cites that businesses can save up to 30% in customer support costs. Here are five specific reasons why customers love them—and how you can improve your service with the help of these digital assistants.<h2><strong>They get 24/7 customer service.</strong></h2>Since many companies are unable to provide human support around the clock, chatbots are the perfect representatives when customers need help outside of service hours. A survey by MyClever Agency found that 64% of customers believe that chatbots’ ability to provide 24/7 service is a top benefit. Delegate simple tasks to chatbots so that they can assist customers when agents are unavailable.<h3><strong>They appreciate immediate responses.</strong></h3>Customers don’t like to wait for answers, and they especially dread being placed on hold when they call. This is a major reason why chatbots are so appealing: They appear at the moment a customer needs support, and they can quickly look for a solution. The MyClever Agency survey also revealed that 55% of respondents love getting instant answers from chatbots, and 37% of customers have even used them to get a quick answer in an emergency.<h3><strong>They love the benefit of self-service.</strong></h3>Chatbots are especially efficient when assisting customers with simple tasks. For example, many customers use them to make reservations, pay bills, and look up information such as bank account balances. Empowering your customers to use self-service with chatbot assistance ultimately saves them time and frustration while giving your agents more time to handle complex cases.<h3><strong>They receive detailed answers.</strong></h3>While these digital helpers usually handle simple requests, they are also adept at giving thorough responses. Invesp cites that 35% of customers appreciate receiving detailed answers when communicating with chatbots. For example, a customer who looks up flight status information may also receive assistance regarding early check-in, baggage drop off, and seat upgrades.<h3><strong>They like the easy communication.</strong></h3>Some chatbots have the capability to grow smarter over time and use natural language processing to carry out sophisticated conversations. Even the simplest ones are often able to get right to the point and answer straightforward questions without much difficulty. This ease of communication is a major benefit for customers who would rather not spend too much time chatting with agents and prefer faster, less ambiguous discussion. Invesp notes that 51% of customers like how easy it is to communicate with chatbots.As the statistics show, customers have a clear interest in using chatbots when this technology truly saves them time and effort. And companies are taking note: An Oracle survey found that 80% wish to use chatbots by 2020. Whether these digital assistants are your side helpers or the stars of your customer service, using them wisely to help customers enjoy better brand experiences is a sure way to put your brand on the map. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>Asking for customer feedback is a standard practice these days. Most often, customers receive quick surveys following a service interaction or purchase. But just what is the value of customer feedback in the long term? When analyzed and applied strategically, it’s critical to your overall growth and success. Here are six key benefits of customer feedback for your brand.&nbsp;<h2><strong>Customers trust you more.</strong></h2>By simply asking customers about their experience, you are showing them that you value their opinions. This gesture is a powerful way to earn their trust. To really show them that their comments matter, follow up once you have acted upon their suggestions. For example, if they mention that customer service hours are too short and you have managed to solve that problem, notify them about your new extended hours.<h3><strong>Greater customer retention.</strong></h3>As most companies know, it costs about five times more to acquire a new customer than to keep an existing one. Acting upon customer feedback is a certain way to keep more customers, as they will appreciate the changes you have made to give them better experiences. Specifically, taking the time to satisfy frustrated customers can help you keep their business and win their loyalty.<h3><strong>Improved products.</strong></h3>When customers make comments about specific products and services, take note. Their feedback should be shared with your research and development team, as it may be necessary to improve what you are selling. For example, if a specific item has a design flaw or a subscription package is failing to meet your customers’ needs, your brand can work on making improvements that will please all buyers.<h3><strong>Stronger customer service.</strong></h3>If customers have any issues with your service, their comments should be relayed immediately to your contact center staff. Your agents are the face of your brand, and they need to convey the values and attitude that your company stands for. Use feedback to better train agents and help them grow in their roles so they can offer the service your customers want.<h3><strong>Better understanding of customer satisfaction.</strong></h3>Measuring the CSAT, or customer satisfaction score, is a priority for most brands. By asking customers to fill out a simple survey using a rating system, you can determine their overall satisfaction level. In addition, the Net Promoter Score, or NPS, can tell you the likelihood that your customers will recommend your brand to friends. Use surveys to obtain these important numbers and design stronger customer experiences.<h3><strong>Ability to create customer-centric experiences.</strong></h3>Remember that at the end of the day, every experience needs to be customer-centric. Your customers want you to create the products and services they want, and they need you to respect their time. By using their feedback to create customer journeys that are efficient and amazing, you will make them fall in love with your brand.Customer feedback can be used to strengthen your company as a whole. By sharing such information with employees across the organization and being open to change, your company can continuously provide the kinds of customer experiences that make you stand out from the competition. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform at</a>.</p>"
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            +post_content: "<p>Building relationships with customers begins with personalization. When companies tailor each customer experience to the needs of the individual, they are able to foster the kind of loyalty that makes these customers recommend the brand to others. As Forrester points out, 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience. Here are five innovative ways to personalize the customer experience.<h2><strong>Use geolocation tools for local shopping.</strong></h2>Many customers look for products on their mobile devices, and they often prefer to purchase in-store. According to Google, 50% of consumers who conduct a local search on a smartphone visit a store within a day, and 18% of those searches lead to a purchase within a day. By using geolocation tools, you can indicate your nearest store location and offer special deals that entice them to visit immediately.<h3><strong>Enable customers to save information for future purchases.</strong></h3>To personalize the shopping experience and save customers time, give them the option of storing personal information for any future purchases. For example, customers could save credit card data, shipping information, and even favorite products to enable faster, smoother purchases.<h3><strong>Make personalized recommendations.</strong></h3>Customers enjoy receiving marketing offers, as long as they are actually targeted to their needs. Infosys points out that 74% of customers feel frustrated when website content is not personalized. In addition, Marketo indicates that 79% of consumers claim they are only likely to engage with a brand offer if it has been personalized to reflect previous interactions with that company. To make relevant offers, note your customers’ browsing history, past purchases, and saved favorite items. And don’t forget your website’s home page either: Kibo states that personalized home page promotions influenced 85% of customers to purchase.<h3><strong>Consider your customers’ geographic location.</strong></h3>In addition to using geolocation tools, determine where your customers are actually from. Knowing the language they speak is essential to offering them great customer service, as this can affect the languages used on your website, IVR menus, and even what is spoken by your agents. In addition, offering pricing information in a customer’s local currency can help him better understand the purchase process. Common Sense Advisory found that 75% of customers want to buy products in their native language, while 92% prefer to make purchases on websites that feature their local currency.<h3><strong>Give them great video content.</strong></h3>Video content is highly effective for the customer experience, especially among customers who use social media. Forbes points out that 82% of Twitter users watch videos, while nearly 50% of internet users look for videos related to a service or product before visiting a store. You can personalize video content by sharing products of interest, tutorials based on search questions, and exclusive behind-the-scenes content that shares how your products are made. By engaging customers visually, you can help them better grasp the effort that goes into creating the products they love.Personalization tells your customers that you care about giving them the products and service they want. This kind of attitude ultimately wins their attention and turns them into your biggest fans. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>For many companies, solving customers’ issues on the first try is a prime goal. However, first contact resolution, or FCR, requires more than just friendly agents. To assist a customer thoroughly without losing a human touch requires a combination of agent training, a robust omnichannel solution, and an efficient contact center protocol. Here are five ways to achieve first contact resolution for maximum customer satisfaction.<h2><strong>Discuss FCR goals with your staff.</strong></h2>To serve customers well, your agents need to know what goals are expected of them. Keep in mind that service does not work the same way on each channel. For example, an agent on the voice channel must constantly keep the conversation flowing to reassure the customer that he is present, whereas an agent on social media or live chat may indicate his presence using a real-time feature that shows he is typing a response. These nuances must be considered when agents are given customer service goals, and their training should reflect best practices for every channel.Also, be sure to establish whether first contact resolution should take priority over other metrics such as average handling time. Agents should know that they are permitted to spend more time on an interaction if it will help them find a permanent solution.<h3><strong>Give every interaction a human touch.</strong></h3>Connecting with customers emotionally is critical to helping them find quick solutions. Agents can do this by keeping a friendly tone, showing empathy, and listening attentively. Such mannerisms can calm down frustrated customers and instill confidence in your brand. Through regular training and mentoring, agents may sharpen their interpersonal skills and increase their chances of achieving first contact resolution every time.<h3><strong>Identify recurring issues.</strong></h3>Understanding ongoing customer concerns is a vital way to achieve FCR. Use different means to determine recurring reasons for contact: Look at customer surveys, monitor calls, analyze social media and live chat transcripts, and use text and speech analytics to gain a clear picture of these issues. Once they have been identified, your brand will be better prepared to solve problems before they arise.<h3><strong>Use an omnichannel approach.</strong></h3>While some customers may prefer to interact on a single channel, sometimes it’s in their best interest to make a switch. For example, if a customer asks a question on social media that requires sharing personal data, the agent should certainly move him to a more private channel. With such a gesture, the customer’s privacy is protected and his problem is addressed on an appropriate channel.<h3><strong>Verify the customer’s satisfaction.</strong></h3>An agent may think a problem has been solved. But does the customer feel this way? Always check with the customer to learn if he has any questions or concerns regarding an agent’s proposed solution. If there are still lingering issues and the customer needs more support, be sure to keep going until a truly satisfying solution is found.First contact resolution ultimately saves your customers time and sends the message that your brand takes them seriously. By supporting your agents consistently, you can ensure their success and the satisfaction of your customers. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-07-30 06:00:00"
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        +post_content: "<p>Call scripts help agents feel prepared when customers call your brand for service. Providing guidelines that outline your company’s conversational style and call protocols can reduce agent stress and ensure a consistent experience for all customers regardless of whom they speak to. Here are six golden rules for creating call scripts that satisfy your customers’ needs while still providing a gentle human touch.<h2><strong>Begin with a friendly greeting.</strong></h2>Every conversation should begin with a warm, friendly greeting. However, giving your agents choices will ensure that each response sounds natural—they should have the option to choose phrases that best suit their personalities. In this manner, customers will not have to hear the exact same words every time they call your company and will feel that their conversations are more personalized and spontaneous.<h3><strong>Invite customers to explain.</strong></h3>After the initial greeting, agents should ask how they might be of service. More importantly, they should invite customers to explain their issues. Agents should interject when they need to clarify information and to express their understanding as the customer speaks. The idea is to give customers a chance to share their feelings and provide information while keeping a conversational tone. Remember that customers must not be forced to share too much account information, as a good CRM solution should be able to provide basic customer data.<h3><strong>Inform customers when there is a pause.</strong></h3>Dropped calls are a major source of frustration. Customers should always know when agents are simply listening or looking up information. Agents should inform customers about these pauses and let them know what they are doing specifically at that time, and they should give an estimated wait time if possible.<h3><strong>Check for customers’ understanding.</strong></h3>When an agent has a solution to propose, it’s important to make sure that the customer understands it. Agents should ask customers directly if they have any questions or if they are in any way unsatisfied with the solution offered. Make sure to give customers the chance to offer their opinions and have a voice in finding the solution.<h3><strong>Abandon the script when necessary.</strong></h3>There will be times when agents need to leave the call script aside and be more spontaneous. This may happen during a difficult case: a customer might be very upset, or perhaps finding a solution requires extra support from other agents or supervisors. When this happens, agents should remain calm and approach the customer intuitively. Training agents to better handle these situations is a great way to ensure that they will not feel overwhelmed when such scenarios arise.<h3><strong>Test call scripts regularly.</strong></h3>To really know if your call scripts are successful, test them regularly. For example, consider using A/B testing to determine if one script is more pleasing to customers than another. Speech and text analytics may provide additional insights, and agents may also offer their own feedback. After all, they are the ones speaking to customers everyday and will have a deep understanding of what is expected from your brand.Call scripts are excellent guides for your customer service staff, but they have their limitations as well. By using them to empower your agents while allowing room for spontaneity, both your staff and customers will benefit from productive calls that lead to quick resolutions. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-07-23 06:00:00"
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        +post_content: "<p>Making your customers happy begins with taking their point of view. During their interactions with your brand, there may be times when your service falls short of their expectations. To identify these moments, it’s essential to create a customer journey map. These maps allow brands to gain a visual understanding of the entire customer experience, anticipate problems that may arrive at each step, and ultimately find solutions proactively. Here are four specific reasons why your brand should create a customer journey map.<h2><strong>To better understand customers’ feelings.</strong></h2>When you map out the customer experience, you can anticipate why customers might choose each channel and how they might feel at each touchpoint. For example, what might a customer who contacts you for service via social media expect from the interaction? What is your brand’s typical response time in this situation? You can use a map to anticipate the needs of customers at each step and consider all the possible outcomes when you interact with them. By consulting customer feedback and data, you can also apply information you have already learned about actual experiences.<h3><strong>To identify gaps in service.</strong></h3>Customer journey maps enable your brand to identify any potential gaps in service. When customers switch from one channel to another, what problems may arise? Will a customer’s data be available for the next agent who handles the case, or will the customer have to repeat information? These maps can be used to determine how seamlessly one can move across channels and different devices such as computers and smartphones. You may discover problems such as insufficient IVR menus, poor communication among agents, or a difficult checkout process.<h3><strong>To offer greater customer experiences as an organization.</strong></h3>Once you have identified any problems with your service, your company can work as a whole to improve them. Both customer service and sales teams can receive additional training and mentoring, and they may be invited to share their own feedback. It’s also important to define clear goals for the entire company as well as for each department. The better your employees understand what they should be working toward, the more successful everyone in the organization will be.<h3><strong>To drive brand growth.</strong></h3>Ultimately, customer journey maps are excellent tools for driving brand success. By recognizing problems before they arise, you can avoid the cost of losing customers who might otherwise abandon your brand. At the same time, more effortless experiences will surely attract the attention of both new and current customers. As Aberdeen Group points out, the financial benefits of mapping are tremendous: an 18 times faster average sales cycle, 56% more revenue from cross-selling and upselling, and 3.5 times greater revenue from customer referrals.Any brand that claims to embrace a customer-centric attitude must take mapping seriously. By seeing your company through the eyes of your customers and striving to surpass their expectations with seamless experiences, you will achieve greater success in the long term. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-07-16 06:00:00"
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        +post_content: "<p>Customer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your service fails to meet expectations. The sooner you discover them and address the problem, the sooner you can deliver great experiences that your customers will love. Here are five ways to find pain points and fix them for greater customer satisfaction.<h2><strong>Find out what your customers want.</strong></h2>To uncover customers’ pain points, begin by asking what leads them to buy from you in the first place. Every purchase is driven by a need or a problem, and your brand is expected to offer a solution. Determine which keywords customers are searching for online so that you know exactly what they want. With this information, your company can identify your typical customer profiles (also known as personas) and tailor products and services to their needs.<h3><strong>Ask for feedback.</strong></h3>All customer feedback is essential for identifying pain points. Post-contact surveys will reveal great insights into the customer service and sales processes. However, there’s nothing wrong with asking customers for input at more random times as well. Consider sending periodic surveys on customers’ preferred channels, and do not hesitate to ask them specifically how your brand might make improvements.<h3><strong>Check your social media channels.</strong></h3>These days, social media channels are a goldmine of information for companies. Customers love to talk about great brand experiences—and are quick to mention when things go wrong. Customer service agents should address concerns right away. In addition, take a close look at these channels and determine any recurring issues that need to be resolved immediately on a grander scale. For example, certain products or services may need to be reconsidered completely if they are causing many customers frustration.<h3><strong>Look at your abandonment rates.</strong></h3>You know you have a problem when customers start giving up on your brand. Check your call and chat abandonment rates to see if customers are hanging up or signing off due to long hold times. It may be necessary to use a prioritized callback system on the voice channel or better organize your contact center staff if they are taking too long to respond on live chat. Another important number to consider is your shopping cart abandonment rate on all channels. If this rate is high on your website, the checkout process might be too complicated. This may also be true on your mobile brand apps or messaging platforms—if customers are not receiving enough assistance or getting a seamless experience, they may simply find it too difficult to purchase from you.<h3><strong>Ask your customer service and sales agents.</strong></h3>Lastly, ask your customer service and sales agents to share their experiences. Customer service staff may identify contact center issues that prevent them from doing their best work. They may also point out frequent customer concerns about specific products or services. Sales agents may also indicate customers’ buying preferences and relay any information regarding product weaknesses that need to be addressed.Identifying customer pain points is crucial to creating experiences that win loyalty. Take your customers’ words to heart and work as an organization to remedy any problems that are standing in the way of their satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-07-09 06:00:00"
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        +post_content: "<p>The most successful companies treat their customers as both rational and emotional beings. Customers want seamless brand experiences, expect rapid service, and look for the best deals possible. At the same time, they are swayed by products that appeal to their tastes and values, and their interactions with brands can fail or succeed depending on how their feelings are treated. It’s essential that brands view their contact center agents in the same light, as these employees can only provide great service with a human touch if their emotions are valued and they are motivated to be their best. Here are five ways to empower your contact center agents.<h2><strong>Create a supportive work environment.</strong></h2>Agents need to feel that they are working in a supportive environment. Contact center managers should mentor them, encouraging their best practices and assisting them when they have concerns. Peers may also be paired together to encourage ongoing learning and moral support. Lastly, agents may appreciate offsite employee retreats where they can listen to motivational speakers and share their feedback with each other.<h3><strong>Give them flexible work options.</strong></h3>Every person is productive at a different time, and this fact is especially noteworthy in the contact center. By giving agents flexible working hours, you can empower them to do their best work when they are most focused. For example, some agents may prefer morning shifts, others late at night, and still others may wish to work remotely. Accommodating their work preferences also enables your brand to offer more continuous—if not 24/7—customer service.<h3><strong>Invite them to share their experiences.</strong></h3>Just as customers wish to be heard, so do your agents. While they should always be encouraged to keep an ongoing dialogue with their mentors, agents should also be invited to share their thoughts during meetings and training sessions. For example, agents may reflect on their interactions with customers, express their opinions on improving call scripts, and offer suggestions on how to work better as a team for more seamless customer experiences. Their insights are extremely valuable to your brand, as they are the ones who interact most with your customers.<h3><strong>Establish clear, attainable goals.</strong></h3>Giving your agents clear goals is vital to helping them do their best. If your contact center values certain KPIs over others, for example, this should be communicated. An agent should know that it is more important for him to achieve first contact resolution than reduce average handling time. When they reach these goals, their efforts should also be rewarded. This creates an atmosphere where people are motivated to achieve common goals and feel appreciated when they succeed.<h3><strong>Offer them a place to relax.</strong></h3>Since contact centers are often hectic, be sure to give your agents a designated space to unwind. Create rest lounges where agents can relax and mingle with others during breaks. These spaces are also excellent for impromptu meetings and fun team events. Ergonomic furniture, warm lighting, and a generally colorful environment are also ways to create a sense of calm and joy in your contact center.Contact center agents are the true heart of your customer service. When their thoughts and feelings are valued, they will show greater motivation to do the kind of work that delights your customers. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>In this digital era, many companies are focusing on ways to offer faster, more sophisticated customer experiences. While customers typically appreciate these improvements, the human touch is still in high demand—and remains what truly turns a business transaction into a long-term relationship. According to Microsoft, 30% of consumers claim that not being able to reach a human is the most irritating part of a bad customer service experience. To give your service a human touch, consider these six tips.<h2><strong>Help them understand how to use your products.</strong></h2>Yes, your products should be easy to use. But what if your customers could feel better about using them? Video tutorials are an excellent way to connect with your customers and humanize your brand. You may feature employees showing how products work and invite experts to give demonstrations as well. Poultry brand Butterball has experienced great success with its “Turkey Talk-Line,” a customer service channel that invites people to ask all turkey-related questions during the Thanksgiving and Christmas holiday season. With such a gesture, customers understand that you care about them and want them to enjoy your products.<h3><strong>Use technology to create perfect matches between customers and agents.</strong></h3>If your customers are matched quickly with agents each time they call, well done! Now consider this: What if a customer could speak to someone who matched his personality? With predictive behavioral routing, this is now a reality. For example, <a href="https://www.vocalcom.com/730">Vocalcom’s artificial intelligence technology</a>  can determine, using text or voice, a customer’s emotional needs and communication preferences based on real-time and historical data. Similar data collected on agents’ personalities enables the prediction of an ideal match, leading to more natural conversations and greater customer satisfaction.<h3><strong>Offer human support on all digital channels.</strong></h3>Even if you offer excellent digital service, customers sometimes need to talk to an agent. This can be especially true when they need to spend a large sum of money. An Invoca study found that when looking at a complicated purchase, 39% of people prefer to speak to an expert advisor while 35% of consumers call when their purchase exceeds $500. The same is true for customer service issues: American Express points out that, for complex issues such as payment disputes, 40% of customers prefer talking to a real person on the phone.<h3><strong>Show empathy and enthusiasm.</strong></h3>Whenever agents communicate with your customers, they should handle conversations gracefully. If a customer is upset, agents should show empathy and a willingness to find a solution. And in all cases, they should exude enthusiasm. This sends a positive message to your customers: Your agents are always happy to help them with any situation.<h3><strong>Use customer data to offer proactive service.</strong></h3>By having access to customer data, your brand has the power to offer proactive service that can rectify difficult situations. For example, if a flight is canceled, a new flight can be proposed automatically that meets the customer’s preferences: departure time, seating assignment, and meal choice, for example. If a customer’s package does not arrive on time, you may propose free shipping on the next purchase. Using data to cater to customers’ needs is a great way to win their trust and loyalty.<h3><strong>Ask for feedback post-contact.</strong></h3>After every service interaction, ask your customers what they thought about their experience. Send a quick survey on the channel of contact to make it easier for them. This simple act tells your customers that you value their opinions and will work hard to make every experience a pleasant one.Every customer experience can offer a human touch with a little effort on your part. By training agents to develop their interpersonal skills, reaching out proactively, and offering human support on every channel, your brand can provide customers with the comfort of knowing that a friendly human voice is always ready to help. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>As artificial intelligence continues to modernize customer experiences, chatbots are at the heart of this technological revolution. According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. The cost benefit to your brand is significant as well: Chatbots Magazine cites that businesses can save up to 30% in customer support costs. Here are five specific reasons why customers love them—and how you can improve your service with the help of these digital assistants.<h2><strong>They get 24/7 customer service.</strong></h2>Since many companies are unable to provide human support around the clock, chatbots are the perfect representatives when customers need help outside of service hours. A survey by MyClever Agency found that 64% of customers believe that chatbots’ ability to provide 24/7 service is a top benefit. Delegate simple tasks to chatbots so that they can assist customers when agents are unavailable.<h3><strong>They appreciate immediate responses.</strong></h3>Customers don’t like to wait for answers, and they especially dread being placed on hold when they call. This is a major reason why chatbots are so appealing: They appear at the moment a customer needs support, and they can quickly look for a solution. The MyClever Agency survey also revealed that 55% of respondents love getting instant answers from chatbots, and 37% of customers have even used them to get a quick answer in an emergency.<h3><strong>They love the benefit of self-service.</strong></h3>Chatbots are especially efficient when assisting customers with simple tasks. For example, many customers use them to make reservations, pay bills, and look up information such as bank account balances. Empowering your customers to use self-service with chatbot assistance ultimately saves them time and frustration while giving your agents more time to handle complex cases.<h3><strong>They receive detailed answers.</strong></h3>While these digital helpers usually handle simple requests, they are also adept at giving thorough responses. Invesp cites that 35% of customers appreciate receiving detailed answers when communicating with chatbots. For example, a customer who looks up flight status information may also receive assistance regarding early check-in, baggage drop off, and seat upgrades.<h3><strong>They like the easy communication.</strong></h3>Some chatbots have the capability to grow smarter over time and use natural language processing to carry out sophisticated conversations. Even the simplest ones are often able to get right to the point and answer straightforward questions without much difficulty. This ease of communication is a major benefit for customers who would rather not spend too much time chatting with agents and prefer faster, less ambiguous discussion. Invesp notes that 51% of customers like how easy it is to communicate with chatbots.As the statistics show, customers have a clear interest in using chatbots when this technology truly saves them time and effort. And companies are taking note: An Oracle survey found that 80% wish to use chatbots by 2020. Whether these digital assistants are your side helpers or the stars of your customer service, using them wisely to help customers enjoy better brand experiences is a sure way to put your brand on the map. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Asking for customer feedback is a standard practice these days. Most often, customers receive quick surveys following a service interaction or purchase. But just what is the value of customer feedback in the long term? When analyzed and applied strategically, it’s critical to your overall growth and success. Here are six key benefits of customer feedback for your brand.&nbsp;<h2><strong>Customers trust you more.</strong></h2>By simply asking customers about their experience, you are showing them that you value their opinions. This gesture is a powerful way to earn their trust. To really show them that their comments matter, follow up once you have acted upon their suggestions. For example, if they mention that customer service hours are too short and you have managed to solve that problem, notify them about your new extended hours.<h3><strong>Greater customer retention.</strong></h3>As most companies know, it costs about five times more to acquire a new customer than to keep an existing one. Acting upon customer feedback is a certain way to keep more customers, as they will appreciate the changes you have made to give them better experiences. Specifically, taking the time to satisfy frustrated customers can help you keep their business and win their loyalty.<h3><strong>Improved products.</strong></h3>When customers make comments about specific products and services, take note. Their feedback should be shared with your research and development team, as it may be necessary to improve what you are selling. For example, if a specific item has a design flaw or a subscription package is failing to meet your customers’ needs, your brand can work on making improvements that will please all buyers.<h3><strong>Stronger customer service.</strong></h3>If customers have any issues with your service, their comments should be relayed immediately to your contact center staff. Your agents are the face of your brand, and they need to convey the values and attitude that your company stands for. Use feedback to better train agents and help them grow in their roles so they can offer the service your customers want.<h3><strong>Better understanding of customer satisfaction.</strong></h3>Measuring the CSAT, or customer satisfaction score, is a priority for most brands. By asking customers to fill out a simple survey using a rating system, you can determine their overall satisfaction level. In addition, the Net Promoter Score, or NPS, can tell you the likelihood that your customers will recommend your brand to friends. Use surveys to obtain these important numbers and design stronger customer experiences.<h3><strong>Ability to create customer-centric experiences.</strong></h3>Remember that at the end of the day, every experience needs to be customer-centric. Your customers want you to create the products and services they want, and they need you to respect their time. By using their feedback to create customer journeys that are efficient and amazing, you will make them fall in love with your brand.Customer feedback can be used to strengthen your company as a whole. By sharing such information with employees across the organization and being open to change, your company can continuously provide the kinds of customer experiences that make you stand out from the competition. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform at</a>.</p>"
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        +post_content: "<p>Building relationships with customers begins with personalization. When companies tailor each customer experience to the needs of the individual, they are able to foster the kind of loyalty that makes these customers recommend the brand to others. As Forrester points out, 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience. Here are five innovative ways to personalize the customer experience.<h2><strong>Use geolocation tools for local shopping.</strong></h2>Many customers look for products on their mobile devices, and they often prefer to purchase in-store. According to Google, 50% of consumers who conduct a local search on a smartphone visit a store within a day, and 18% of those searches lead to a purchase within a day. By using geolocation tools, you can indicate your nearest store location and offer special deals that entice them to visit immediately.<h3><strong>Enable customers to save information for future purchases.</strong></h3>To personalize the shopping experience and save customers time, give them the option of storing personal information for any future purchases. For example, customers could save credit card data, shipping information, and even favorite products to enable faster, smoother purchases.<h3><strong>Make personalized recommendations.</strong></h3>Customers enjoy receiving marketing offers, as long as they are actually targeted to their needs. Infosys points out that 74% of customers feel frustrated when website content is not personalized. In addition, Marketo indicates that 79% of consumers claim they are only likely to engage with a brand offer if it has been personalized to reflect previous interactions with that company. To make relevant offers, note your customers’ browsing history, past purchases, and saved favorite items. And don’t forget your website’s home page either: Kibo states that personalized home page promotions influenced 85% of customers to purchase.<h3><strong>Consider your customers’ geographic location.</strong></h3>In addition to using geolocation tools, determine where your customers are actually from. Knowing the language they speak is essential to offering them great customer service, as this can affect the languages used on your website, IVR menus, and even what is spoken by your agents. In addition, offering pricing information in a customer’s local currency can help him better understand the purchase process. Common Sense Advisory found that 75% of customers want to buy products in their native language, while 92% prefer to make purchases on websites that feature their local currency.<h3><strong>Give them great video content.</strong></h3>Video content is highly effective for the customer experience, especially among customers who use social media. Forbes points out that 82% of Twitter users watch videos, while nearly 50% of internet users look for videos related to a service or product before visiting a store. You can personalize video content by sharing products of interest, tutorials based on search questions, and exclusive behind-the-scenes content that shares how your products are made. By engaging customers visually, you can help them better grasp the effort that goes into creating the products they love.Personalization tells your customers that you care about giving them the products and service they want. This kind of attitude ultimately wins their attention and turns them into your biggest fans. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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      +"contents_0_text": "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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Base Context

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]

Custom Context

array:31 [
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            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7949}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
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    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
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      "id" => 11348
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        "number" => "+1 888 622 5266"
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        "number" => "+34 91 564 64 00"
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        "country" => "CH"
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        "number" => "+216 71 168 400"
        "country" => "SY"
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        "number" => "+971 4 446 41 00"
        "country" => "TH"
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        "number" => "+216 71 168 400"
        "country" => "TG"
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        "number" => "+216 71 168 400"
        "country" => "TN"
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      121 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "TR"
      ]
      122 => array:2 [
        "number" => "+32 (0)2 467 82 11"
        "country" => "UA"
      ]
      123 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "AE"
      ]
      124 => array:2 [
        "number" => "+44 800 310 0480"
        "country" => "GB"
      ]
      125 => array:2 [
        "number" => "+1 888 622 5266"
        "country" => "US"
      ]
      126 => array:2 [
        "number" => "+54 11 52 74 92 00"
        "country" => "UY"
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        "number" => "+54 11 52 74 92 00"
        "country" => "VE"
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        "number" => "+971 4 446 41 00"
        "country" => "VN"
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        "number" => "+971 4 446 41 00"
        "country" => "YE"
      ]
      130 => array:2 [
        "number" => "+216 71 168 400"
        "country" => "ZM"
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    ]
    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
      "title" => "Covid-19 Status"
      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
      "target" => ""
    ]
    "string_news_btn" => "Read More"
    "numbers_keys" => array:4 [
      0 => array:2 [
        "numbers" => "20+"
        "text" => "<p>years of expertise in customer engagement</p>\n"
      ]
      1 => array:2 [
        "numbers" => "550,000 + "
        "text" => "<p>users in 47+ countries across five continents</p>\n"
      ]
      2 => array:2 [
        "numbers" => "1400+"
        "text" => "<p>customers worldwide</p>\n"
      ]
      3 => array:2 [
        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
      ]
    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
      <p>This page doesn&#8217;t exist anymore</p>\n
      <p class="mb-25">We apologize for the inconvenience.</p>\n
      """
    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162);\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "script_livre_blanc" => """
      <script src="//app-lon03.marketo.com/js/forms2/js/forms2.min.js"></script>\r\n
      <form id="mktoForm_162"></form>\r\n
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162, function(form){\r\n
          form.onSuccess(function(values, followUpUrl) {\r\n
              location.href = "https://www.vocalcom.com/confirmation";\r\n
              return false;\r\n
          });\r\n
      });\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-4 page-paged-4"
  "site" => Site {#2518
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2513
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2512
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2511
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2513}
  "posts" => PostQuery {#2509
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2508
      -_query: WP_Query {#5260
        +query: array:2 [
          "paged" => "4"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 4
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2670
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2682
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2649
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2649}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "b0efd397370b9decca6fffa6651611ed"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2506
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2507
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2504
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2502
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7759
          +children: array:7 [
            0 => MenuItem {#7742 …70}
            1 => MenuItem {#7740 …72}
            2 => MenuItem {#7732 …72}
            3 => MenuItem {#7722 …72}
            4 => MenuItem {#7712 …72}
            5 => MenuItem {#7700 …72}
            6 => MenuItem {#7694 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2502}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2452
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "91"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:07"
            +"post_modified_gmt": "2020-09-30 07:29:07"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
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            +"post_mime_type": ""
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            +"filter": "raw"
            +"db_id": 91
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            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7682
          +children: array:3 [
            0 => MenuItem {#7680 …72}
            1 => MenuItem {#7678 …72}
            2 => MenuItem {#7676 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2502}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7683
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
            +"to_ping": ""
            +"pinged": ""
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            +"post_modified_gmt": "2020-09-30 07:29:27"
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            +"guid": "https://www.vocalcom.com/?p=1767"
            +"menu_order": 32
            +"post_mime_type": ""
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            +"db_id": 1767
            +"menu_item_parent": "0"
            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
          +"menu_order": 32
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1767
          +"menu_item_parent": "0"
          +"object_id": "71"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7674
          +children: array:3 [
            0 => MenuItem {#7672 …72}
            1 => MenuItem {#7670 …70}
            2 => MenuItem {#7668 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2502}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7675
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
            +"menu_order": 36
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7666
          +children: array:1 [
            0 => MenuItem {#7664 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2502}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7667
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7662
          +children: array:2 [
            0 => MenuItem {#7660 …72}
            1 => MenuItem {#7658 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2502}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7663
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2406
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8040
          +children: array:7 [
            0 => MenuItem {#8036 …71}
            1 => MenuItem {#7079 …73}
            2 => MenuItem {#8029 …73}
            3 => MenuItem {#8015 …72}
            4 => MenuItem {#8005 …73}
            5 => MenuItem {#7993 …73}
            6 => MenuItem {#7987 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2406}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8035
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7975
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2406}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7976 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7967
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2406}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7968 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7959
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2406}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7960 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7955
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2406}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7956 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/4/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/4/"
  "REMOTE_PORT" => "32588"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.159.85"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fe48aeb0000f464cc14a000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eacd6be4fdbf464-LHR"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604141675.3235
  "REQUEST_TIME" => 1604141675
]

User


false