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Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

http: //www.vocalcom.com/blog/page/6/
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            +ID: 5054
            +post_author: "1"
            +post_date: "2019-03-26 06:00:00"
            +post_date_gmt: "2019-03-26 05:00:00"
            +post_content: "<p>Why do millennials matter so much to brands? For one, they represent a massive population—in the U.S., they are expected to overtake Baby Boomers this year as the country’s largest generation. But more importantly, their expectations and preferences embody what many companies feel the customer experience should be for all demographics: superior service, technologies that drive efficiency, and authentic brand-customer relationships with a touch of fun. To put it simply, millennial customer experiences should be considered the gold standard for how you treat all your customers. Here are five things this savvy generation is looking for in a brand.<h2><strong>A conversational approach</strong></h2>No, millennials don’t like long customer service interactions. They just want to talk to you in a productive, meaningful way. Millennials value time and authenticity above all, and they need to be able to trust you before they give you their business. According to Social Report, 62% of this generation values brands who are authentic and care to engage with them. For example, you can share interesting video content, ask them fun questions on social media related to their favorite products, or simply send them thank you gestures (a free gift, a fun message) after they make a purchase. If they find you interesting, they just may support your brand.<h3><strong>Social media engagement</strong></h3>As you probably know, this generation loves their social media platforms. While this may not be true of all demographics, it’s absolutely essential to optimize your social customer service, as older generations are still active on these channels. Facebook and Twitter are excellent for engaging in customer service interactions as well as sharing brand news and video content. But don’t forget Instagram and Snapchat: Statista states that 64% of people aged 18 to 29 used Instagram as of January 2018. Edison Research further points out that 72% of Americans aged 12-24 have Snapchat installed on their mobile phones. These two platforms, however, are not ideal for customer service interactions; rather, their highly visual and ephemeral nature make them perfect for brand storytelling.<h3><strong>Mobile customer engagement</strong></h3>Millennials love their smartphones, so your brand needs to offer them the best service on the go. According to Microsoft, this generation uses their mobile devices to contact customer service at a rate of 43%. Make sure your website is optimized for mobile, stay proactive on social media channels (they love to access them from phones), and offer them chatbot assistance through messaging platforms such as Facebook Messenger, WeChat, and Telegram.<h3><strong>A social cause</strong></h3>When this generation makes a purchase, they like to think that they are also contributing to a greater cause. So if your company supports charities, eco-friendly practices, and other organizations that champion ethical behavior, your millennial customers will love you for it. A Nielsen report found that 73% of millennials are willing to spend more on a product that comes from a sustainable brand. And if an influencer advocates for your company, even better: Forbes claims that 58% of millennials like advertisements more when they feature a favorite digital star.<h3><strong>An excellent overall customer experience</strong></h3>The more you invest in creating great customer experiences, the more millennials will support you. American Express cites that 21% of millennials will pay more to companies who excel at customer service. Furthermore, the same study cites that 84% of millennials believe companies are meeting or exceeding their service expectations. While that may sound like good news, don’t sit back and relax. Aim to offer stellar service all the time—just meeting expectations is not enough to stay ahead of the game.The millennial generation is a sharp, forward-thinking demographic that merits every brand’s attention. By constantly striving to give them great experiences, chances are that you will delight your other customers as well. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          1 => WP_Post {#2602
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            +post_date: "2019-03-19 06:00:00"
            +post_date_gmt: "2019-03-19 05:00:00"
            +post_content: "<p>While rapid service is in great demand these days, sometimes your customers actually want to slow down and write you a thorough message. When a situation calls for more detailed explanations, many customers turn to a prime communication channel that most of us could not function without: email. According to Forrester, email is actually the most commonly used digital channel for service, with 54% of customers having used it in the past year. Here are six tips for sending perfect emails that your customers will appreciate.<h2><strong>Keep your tone casual</strong></h2>It may come as a surprise that a casual tone is best for customer support emails. According to Software Advice, a survey of more than 2,000 online customers across all ages and genders found that 65% prefer a casual rather than a formal tone. This doesn’t mean that agents should start using slang and emojis—keep in mind that a professional approach is still important. By keeping your tone casual, you are being friendly and approachable, just as an agent might speak to a customer over the phone.<h3><strong>Establish a personal connection</strong></h3>Every email should have a personalized quality to it. The agent writing the email should always address the customer by name and be sure to sign the message with his name as well. By using names, the email turns into a conversation, and the customer can also follow up directly with the same agent if needed.<h3><strong>Simplify the solution</strong></h3>When responding to the customer with a proposed solution, use simple language. The customer should not wonder about any technical vocabulary, so explain in clear terms that he can understand. If there is a process to follow, it could be helpful to break it down into steps.<h3><strong>Provide links for further support</strong></h3>If the solution being offered requires access to long documents or multiple images, consider inserting links to files. The body of the email should never contain too much content that might overwhelm the customer. Another solution is to provide relevant links to information on the brand website, such as video tutorials or specific answers in a database of frequently asked questions. Email might actually be a step toward helping the customer use self-service.<h3><strong>Don’t waste time</strong></h3>A study conducted by SuperOffice found that the average company takes just over 12 hours to respond to emails. However, another study by Toister Performance Solutions, Inc. found that 89% of customers would be satisfied with a response time of just one hour. The pressure is on to respond quickly, so do not waste time. If your company cannot respond within 12 hours, be sure to send customers an automated response indicating when they should expect an answer.<h3><strong>Give customers a positive vibe</strong></h3>No matter what the situation, agents should always show a proactive, determined attitude. Every email should convey the idea that a solution will be found and that the company is happy to assist the customer in the process. Positive language will reassure customers, while negative, doubtful, or even sloppy language (such as spelling errors) will make them question your competence as a brand.Email is an ideal channel for communicating efficiently without losing a personal touch. By following these six tips, your brand can foster stronger relationships with customers who will be more likely to support you in the long run. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          2 => WP_Post {#2603
            +ID: 5048
            +post_author: "1"
            +post_date: "2019-03-12 06:00:00"
            +post_date_gmt: "2019-03-12 05:00:00"
            +post_content: "<p>When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations. Rather, it is unstructured data that contains such insights: All the smaller, often textual bits of data contained in interactions between your company and the customer, or even between customers. Using tools such as natural language processing and <a href="https://www.vocalcom.com/738">speech and text analytics</a>, you can learn how customers actually feel about your brand. Here are five sources of unstructured data your company should mine for priceless information about your customers.<h2><strong>Email messages</strong></h2>According to Gartner, email remains the most commonly used digital customer service channel. The Adobe Consumer Email Survey also found that consumer use of the channel increased by 17% in 2018, with 50% of respondents claiming email to be their favorite channel. Undoubtedly, many of your customers reach out on this channel for service. A close analysis of their email exchanges with your agents may reveal common concerns about your brand and illustrate how effectively your employees handle these issues as they arise.<h3><strong>Social media comments</strong></h3>From Twitter to Facebook, social media channels are very popular—especially among millennial customers. Whether people are contacting you for service on these channels or talking among themselves about your brand, using social listening tools is an essential way to better understand your company’s reputation. With such tools, you can find keywords that come up during social conversations and determine if there are customer pain points that need to be addressed.<h3><strong>Call transcripts</strong></h3>Hopefully, your company already reviews call transcripts during training sessions with contact center agents. But if you haven’t taken the time to analyze these interactions closely, start doing it now. As voice remains an important contact channel for frustrated customers (many pick up the phone for difficult cases), be sure to determine how agents can improve their interpersonal skills for better outcomes.<h3><strong>Chat transcripts</strong></h3>Like call transcripts, chat transcripts are excellent records of customers’ feelings and reasons for contact. However, without the human touch of the voice channel, live chat can be challenging for agents who need to master the art of conversation while still delivering timely service. Analyze this channel to learn whether agents are getting to the point quickly, if customers are well informed when the agent needs a pause to find information, and if cases are ultimately resolved to the customer’s satisfaction.<h3><strong>Blogs and review websites</strong></h3>Social media channels are not the only places online where customers may be talking about you. Brands often overlook blogs and review websites where people are usually very blunt about their feelings. Personal blogs with a large following (such as those managed by influencers) as well as consumer advocate sites may reveal tons of insights about customers’ experiences with your brand. Similarly, review websites can outline exactly which products and services your customers love—and which ones need more work. So when you are scouring the Internet for comments about your brand, be sure to consider this valuable data.Structured big data can reveal key information about your brand’s practices and the numbers behind your successes and setbacks. By analyzing unstructured data as well, you can further gain a greater understanding of what your customers want and adopt a customer-centric attitude. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "Unstructured Data: Where the Voice of the Customer Lives"
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            +post_content: "<p>With so many customers choosing to shop online these days, it’s no wonder that brands are getting more serious about digital transformation. While brick and mortar stores are still a vital aspect of the buyer experience, companies are challenged to link the digital and in-store customer journeys while also making the purely digital commerce experience a seamless one. Here are seven qualities of a great digital experience that make the difference between an abandoned cart and a thrilled customer.<h2><strong>A user-friendly interface</strong></h2>Whether your customers are shopping on a computer, tablet, or smartphone, the interface they are using must be optimized. Your website undoubtedly appears differently on each device, and a customer simply won’t waste time navigating a messy one. Keep your web design simple and straightforward with clearly legible fonts and easy to click buttons.<h3><strong>Clear information</strong></h3>If a customer does not understand website information, chances are that he will abandon his product search or even his full shopping cart. Clear information is vital, and this includes text regarding products, pricing, shipping, and returns. In addition, make sure that information is consistent across different channels. For example, if a sale price is advertised on your website, the same price should be featured on social media platforms.<h3><strong>Personalization</strong></h3>Customers don’t mind recommendations when they are relevant. Keep track of browsing and purchase history, and use this information to suggest products of interest. Also allow customers to view their own browsing history so that they may review products that they may still be interested in buying.<h3><strong>An easy checkout process</strong></h3>The easier you make the checkout process, the more likely your potential customers will give you their business. Allow customers to make purchases easily using stored credit card and shipping information. When a purchase is complete, send customers prompt order confirmation and shipping information so that they are reassured that their purchase went through.<h3><strong>A secure experience</strong></h3>To earn your customers’ trust, be sure to give them a secure buying experience. Data encryption, password logins, and secure webpages are all ways to make your customers feel safer when sharing their personal data online.<h3><strong>Efficient customer support</strong></h3>If a customer wants to ask a question at any time, make it easy for him to do so. Live chat support is an excellent way to help online customers in real time. A live chat invitation sent after a few minutes of navigation on a webpage is the perfect way to assist a hesitant customer. On smartphones, click-to-call or click-to-chat buttons are more user-friendly. Be sure to support your customers at these critical moments when they are contemplating a purchase.<h3><strong>A convenient return process</strong></h3>Hopefully, your customers won’t have any complaints about their purchase. However, in the event that they need to return a product, be sure to help them graciously. Make the return process as painless as possible by offering prepaid shipping labels and clear information regarding the process. If the return process is a simple one, customers will be happy to keep looking at your brand for the products they want most.Statista states that 1.92 billion people worldwide will make an online purchase in 2019. With this increasing demand for digital commerce, now is the time to give your customers stellar online experiences that outshine those of your competitors. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>LAS VEGAS, NEVADA – February 23, 2019 – Vocalcom was presented with a Bronze Stevie® Award in the relationship management solution category in the 13th annual <a href="https://www.vocalcom.com/48">Stevie Awards for Sales &amp; Customer Service</a> for his feed-back Management solution : Survey Design by OpportunityCreated in 2005 and subsidiary of the Vocalcom Group, Opportunity is an innovative and committed player that supports and advises companies in the management of 100% digital and positive customer relationship projects in France and abroad and a presence in all sectors. (Telecom, Energy, Banking, Retail …).Survey Design is an off-the-shelf solution for measuring your customers’ level of satisfaction. This information helps you to refine your strategies for handling the customer experience. This solution makes it possible to create a wide range of questionnaires with ease. You can incorporate your own company logo and set the editorial tone you want. <a href="https://www.vocalcom.com/740">It also gives you the choice of distributing your questionnaires through a wide range of different media channels</a>.The Stevie Awards for Sales &amp; Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Details about the Stevie Awards for Sales &amp; Customer Service and the list of Stevie winners in all categories are available at <a href="https://www.vocalcom.com/48">www.StevieAwards.com/sales</a>.</p>"
            +post_title: "Vocalcom WINS Bronze STEVIE® AWARD IN 2019 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE"
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            +post_date: "2019-02-26 06:00:00"
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            +post_content: "<p>Sometimes, even the savviest brands have to face difficult customer situations. When a customer contacts your company with a complaint, it’s absolutely essential that your agents be trained to handle the situation in a way that calms and satisfies the customer. Here are six steps for resolving a customer’s issue and earning back his trust in the process.<h2><strong>Listen to the customer and assess the situation</strong></h2>If a customer makes contact on a real-time channel such as voice or live chat, the agent should allow him to explain the problem before apologizing and offering a solution. This shows the customer respect and allows him to explain pertinent details that will help the agent find a resolution. On channels such as Facebook or email, agents should assess the situation carefully and determine if it is necessary to contact other employees before responding. For example, a missed delivery may require reaching out to a delivery company or the sales department before a resolution is offered.<h3><strong>Take responsibility for the issue</strong></h3>Customers value honesty, so taking responsibility for the problem is the first step toward earning back trust. Agents should show empathy and promise to offer the best solution in a timely manner. Training agents to develop their soft skills is important for such a situation, as using proper language and exuding genuine respect are critical to communicating in a way the customer appreciates.<h3><strong>Reassure the customer by describing the solution</strong></h3>Once the agent has determined the best course of action, he should describe it in detail to the customer. To further empower the customer, give options whenever possible. For example, a customer who calls about a defective product may be offered a repair or a replacement depending on what he prefers.<h3><strong>Deliver on your promise</strong></h3>Once the solution is agreed upon, jump into action immediately. Do not waste any more of the customer’s time, and be sure to let him know when he can expect the problem to be fully resolved. As a gesture, go the extra mile by giving the customer a special perk such as free expedited shipping or loyalty points.<h3><strong>Follow up in a timely manner</strong></h3>If there are any problems whatsoever with delivering the solution, update the customer immediately. Regardless, it’s essential to follow up with the customer on his preferred channel of contact and ask if he is satisfied with your company’s efforts. You may also request that he respond to a survey to help your brand determine how it can improve its practices.<h3><strong>Make problem-solving a company effort</strong></h3>Any kind of customer concern should be discussed with the company as a whole. Executives may determine that customer service strategies or even product design should be addressed, while agents in both the sales and customer service departments may work together to find better ways to connect with customers emotionally and offer more streamlined service.A customer issue does not have to lead to attrition. If your company is prepared to handle every issue in a strategic manner without losing the human touch, any frustrated customer will consider giving your brand another chance to make things right. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +ID: 5039
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            +post_date: "2019-02-19 06:00:00"
            +post_date_gmt: "2019-02-19 05:00:00"
            +post_content: "<p>Customer loyalty is not always easy to win, and it’s even harder to keep. As most businesses know, it costs five times more to acquire a new customer than to keep an old one. It’s not just a matter of satisfying customers—it’s all about giving them the kinds of experiences that make them want to come back over and over again. So what does it take to make this happen? Consider these five tips for winning customer loyalty.<h2><strong>Make the payment process effortless</strong></h2>The more you reduce customer effort, the more people will support your brand. This idea is especially relevant to the purchase process, as a complicated experience can turn off customers. Simplify the checkout process across all channels by making it easy for customers to add items to a cart, redeem coupons, and ultimately make a purchase with a secure payment system. Allow customers to log in easily to their accounts and use saved credit card information, and follow up swiftly with order confirmation and delivery information.<h3><strong>Foster an emotional connection</strong></h3>In Harvard professor Gerald Zaltman’s book, <u>How Customers Think: Essential Insights into the Mind of the Market</u>, he makes the fascinating claim that 95% of purchasing decisions are subconscious. Put simply, these decisions are driven by emotions, and selling the benefits of a product is not enough. Rather, it’s essential to tap into the feelings of your customers. For example, when advertising a running shoe, the basic description of the product with a reasonable price may not impress your customers. However, describing how such a shoe can make a person meet a goal—such as running a marathon—is far more effective in stirring a response from a potential customer.<h3><strong>Personalize each experience</strong></h3>Customers want products and services designed especially for them. Indeed, Edelman cites that 80% of consumers say that they are more likely to purchase from a brand with personalized service. Take measures such as sending personalized product recommendations, making special offers on birthdays, and training service agents to forge a human connection with customers during interactions.<h3><strong>Offer a paid loyalty program</strong></h3>Rewarding customers for loyalty is a standard practice for many brands. While some customers may enjoy earning loyalty points toward a major discount, some studies have shown that paid loyalty programs may actually be more worthwhile for customers and companies alike. A Colloquy study found that only 42% of loyalty program members are active or engaged, as many people simply do not understand all their benefits and neglect to use them. Recently, many brands have found success with paid loyalty programs that allow customers to enjoy the specific benefits they want. Perhaps the most well-known example is Amazon’s Prime membership, which offers members perks such as free expedited shipping, unlimited video streaming, and  discounts on specific items. Sephora’s Flash program offers unlimited free expedited shipping for a small annual fee, while furniture retailer Restoration Hardware gives customers free interior design consultations and early access to sales events in exchange for an annual fee.<h3><strong>Adopt a customer-centric attitude</strong></h3>Any brand that wants to earn loyalty must adopt a customer-centric attitude. This means getting the whole company involved in understanding how customers think, what they want, and how all employees may work together to deliver the best service. Engage the entire organization in analyzing customer feedback and discussing brand values, and then implement strategies that promote seamless customer experiences.Winning customer loyalty begins with taking the perspective of your customers. By understanding their motivations and designing products and services they want, you will appeal to their tastes and ensure they come back for more. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "How to Win (and Keep) Customer Loyalty"
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          7 => WP_Post {#2609
            +ID: 5036
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            +post_date: "2019-02-12 06:00:00"
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            +post_content: "<p>When customer centricity first became a hot topic, many companies interpreted the concept to mean putting customers’ needs first. While taking the customer’s perspective is essential to offering him the best brand experience, companies sometimes fail to acknowledge how the entire organization needs to be involved in such an effort. Creating a customer-centric experience is not the sole responsibility of your service agents. Rather, your company must develop a culture that enables every employee to cater to your customers’ needs. Here are five ways to create a customer-centric brand culture.<h2><strong>Understand customers on an emotional level</strong></h2>First and foremost, all employees should be engaged in learning about your customers on an emotional level. For example, they may spend time listening to recorded calls, reading customer communications, and observing focus groups to better understand what needs are being expressed. Once this information is discussed, employees may determine how they can show empathy toward these customers. Sales and marketing employees, for example, might identify how to approach sales calls more efficiently, whereas service agents may create customer personas that guide them to better serve people with different emotional needs.<h3><strong>Involve all employees in analyzing customer feedback</strong></h3>In addition to developing empathy based on customers’ different personalities, employees must understand the actual problems your customers face. To do this, analyzing feedback is ideal. Ask your employees to examine all customer feedback closely as well as metrics such as satisfaction scores. Once your staff determines recurring issues, they may suggest ways in which service may be improved. For example, better communication across departments may be necessary, or perhaps employees need more training in the use of new technology.<h3><strong>Reduce customer effort by matching employees to the best roles</strong></h3>Reducing customer effort means increasing loyalty to your brand. When sales and customer service agents are well qualified for their roles, they can engage with customers meaningfully and offer them seamless experiences that don’t waste time. In this manner, employees exude greater confidence and are more satisfied with their work. By matching employees to roles that suit them best, you can deliver the kind of service that customers want.<h3><strong>Engage the marketing team in making targeted offers</strong></h3>Sales and marketing employees are in the perfect position to offer customers the experiences they want. Through analyzing customer feedback, sales history, and click-through rates of promotional offers, these employees may determine optimal practices that drive sales and customer satisfaction. A truly customer-centric experience means getting relevant marketing offers that drive one to action.<h3><strong>Train customer service agents to handle every question thoroughly</strong></h3>Of all your employees, the service agents undoubtedly spend the most time interacting directly with your customers. Keeping an empathetic approach in mind, these agents should be trained to handle every customer question thoroughly. While you might think that reducing average handling time is important for contact center efficiency, remember that first contact resolution often leads to greater customer satisfaction. For this reason, agents should be permitted and encouraged to listen closely to customers and take the time to resolve each case until the customer is truly happy with the outcome.Customer-centric experiences begin with building a brand culture that fosters critical thinking, empathy, and, ultimately, action. When you engage your entire organization in understanding the customer’s point of view, you will earn the kind of loyalty that makes a brand shine above the competition. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-02-05 06:00:00"
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            +post_content: "<p>What inspires customer confidence? Great service and reliable information certainly help customers trust a brand. However, in our modern digital age, companies need to offer much more to win loyalty. As data breaches become more prevalent, it’s more critical than ever to assure customers that their personal information is safe. According to Pew Research, 64% of Americans have personally experienced such a breach. With the enactment of GDPR, the European Union is taking great measures to ensure that customers don’t suffer from such incidents. Here are five steps your company can take to protect customer data and win their confidence.<h2><strong>Communicate clearly with customers.</strong></h2>Telling your customers how their data will be used is a critical first step. In your terms of service, clearly outline where their data is being stored and how it will be handled. Avoid any obscure language, and identify any third parties that might access this data. Outline the entire process from the reception to use of customer information, and keep customers updated when these terms are changed at any time.<h3><strong>Secure the customer experience at every step.</strong></h3>Throughout the customer journey, you will need to take measures to protect data. The best way to reassure customers is to let them know when these steps are being taken. For example, when a customer logs in to his account on your website or through an app, use a password or two-step verification system. If a customer is discussing a possible purchase with an agent in a public manner (on Facebook, for example), the agent should move the customer to a private channel and tell him that this step is intended to protect privacy. Lastly, at the moment of purchase, payment information should be encrypted. Customers should be informed that their purchase is secure, and reliable methods of payment (such as credit cards and PayPal) should be offered.<h3><strong>Give customers the right to opt out.</strong></h3>Customers must be given the right to opt out at any time. For example, if your brand wishes to send notifications via SMS or an app, ask for permission. Marketing emails should likewise feature a link that allows customers to unsubscribe. And if they have any issues with your terms of service, invite them to contact you for additional information.<h3><strong>Put data in the right hands.</strong></h3>Your company does not have to share data with all employees. Rather, limit data access to just the employees who interact with customers directly—such as customer service and sales agents. In addition, consider hiring individuals who have a background in security to better manage data, and hire independent security auditors to monitor your data practices.<h3><strong>Consider high-tech security features.</strong></h3>If you want to go a step beyond passwords, you may consider more sophisticated technology. For example, voice biometrics and fingerprint ID are highly reliable ways for customers to identify themselves. Taking steps such as moving data to the cloud or using machine learning to detect suspicious behavior are also effective ways to prevent data breaches.Protecting customer data may be a legal obligation, but communicating your practices clearly is a choice. By choosing to relay your practices honestly and frequently with your customers and taking measures to go beyond standard requirements, you will win their confidence and loyalty. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Why do millennials matter so much to brands? For one, they represent a massive population—in the U.S., they are expected to overtake Baby Boomers this year as the country’s largest generation. But more importantly, their expectations and preferences embody what many companies feel the customer experience should be for all demographics: superior service, technologies that drive efficiency, and authentic brand-customer relationships with a touch of fun. To put it simply, millennial customer experiences should be considered the gold standard for how you treat all your customers. Here are five things this savvy generation is looking for in a brand.<h2><strong>A conversational approach</strong></h2>No, millennials don’t like long customer service interactions. They just want to talk to you in a productive, meaningful way. Millennials value time and authenticity above all, and they need to be able to trust you before they give you their business. According to Social Report, 62% of this generation values brands who are authentic and care to engage with them. For example, you can share interesting video content, ask them fun questions on social media related to their favorite products, or simply send them thank you gestures (a free gift, a fun message) after they make a purchase. If they find you interesting, they just may support your brand.<h3><strong>Social media engagement</strong></h3>As you probably know, this generation loves their social media platforms. While this may not be true of all demographics, it’s absolutely essential to optimize your social customer service, as older generations are still active on these channels. Facebook and Twitter are excellent for engaging in customer service interactions as well as sharing brand news and video content. But don’t forget Instagram and Snapchat: Statista states that 64% of people aged 18 to 29 used Instagram as of January 2018. Edison Research further points out that 72% of Americans aged 12-24 have Snapchat installed on their mobile phones. These two platforms, however, are not ideal for customer service interactions; rather, their highly visual and ephemeral nature make them perfect for brand storytelling.<h3><strong>Mobile customer engagement</strong></h3>Millennials love their smartphones, so your brand needs to offer them the best service on the go. According to Microsoft, this generation uses their mobile devices to contact customer service at a rate of 43%. Make sure your website is optimized for mobile, stay proactive on social media channels (they love to access them from phones), and offer them chatbot assistance through messaging platforms such as Facebook Messenger, WeChat, and Telegram.<h3><strong>A social cause</strong></h3>When this generation makes a purchase, they like to think that they are also contributing to a greater cause. So if your company supports charities, eco-friendly practices, and other organizations that champion ethical behavior, your millennial customers will love you for it. A Nielsen report found that 73% of millennials are willing to spend more on a product that comes from a sustainable brand. And if an influencer advocates for your company, even better: Forbes claims that 58% of millennials like advertisements more when they feature a favorite digital star.<h3><strong>An excellent overall customer experience</strong></h3>The more you invest in creating great customer experiences, the more millennials will support you. American Express cites that 21% of millennials will pay more to companies who excel at customer service. Furthermore, the same study cites that 84% of millennials believe companies are meeting or exceeding their service expectations. While that may sound like good news, don’t sit back and relax. Aim to offer stellar service all the time—just meeting expectations is not enough to stay ahead of the game.The millennial generation is a sharp, forward-thinking demographic that merits every brand’s attention. By constantly striving to give them great experiences, chances are that you will delight your other customers as well. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-03-26 06:00:00"
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        +post_content: "<p>While rapid service is in great demand these days, sometimes your customers actually want to slow down and write you a thorough message. When a situation calls for more detailed explanations, many customers turn to a prime communication channel that most of us could not function without: email. According to Forrester, email is actually the most commonly used digital channel for service, with 54% of customers having used it in the past year. Here are six tips for sending perfect emails that your customers will appreciate.<h2><strong>Keep your tone casual</strong></h2>It may come as a surprise that a casual tone is best for customer support emails. According to Software Advice, a survey of more than 2,000 online customers across all ages and genders found that 65% prefer a casual rather than a formal tone. This doesn’t mean that agents should start using slang and emojis—keep in mind that a professional approach is still important. By keeping your tone casual, you are being friendly and approachable, just as an agent might speak to a customer over the phone.<h3><strong>Establish a personal connection</strong></h3>Every email should have a personalized quality to it. The agent writing the email should always address the customer by name and be sure to sign the message with his name as well. By using names, the email turns into a conversation, and the customer can also follow up directly with the same agent if needed.<h3><strong>Simplify the solution</strong></h3>When responding to the customer with a proposed solution, use simple language. The customer should not wonder about any technical vocabulary, so explain in clear terms that he can understand. If there is a process to follow, it could be helpful to break it down into steps.<h3><strong>Provide links for further support</strong></h3>If the solution being offered requires access to long documents or multiple images, consider inserting links to files. The body of the email should never contain too much content that might overwhelm the customer. Another solution is to provide relevant links to information on the brand website, such as video tutorials or specific answers in a database of frequently asked questions. Email might actually be a step toward helping the customer use self-service.<h3><strong>Don’t waste time</strong></h3>A study conducted by SuperOffice found that the average company takes just over 12 hours to respond to emails. However, another study by Toister Performance Solutions, Inc. found that 89% of customers would be satisfied with a response time of just one hour. The pressure is on to respond quickly, so do not waste time. If your company cannot respond within 12 hours, be sure to send customers an automated response indicating when they should expect an answer.<h3><strong>Give customers a positive vibe</strong></h3>No matter what the situation, agents should always show a proactive, determined attitude. Every email should convey the idea that a solution will be found and that the company is happy to assist the customer in the process. Positive language will reassure customers, while negative, doubtful, or even sloppy language (such as spelling errors) will make them question your competence as a brand.Email is an ideal channel for communicating efficiently without losing a personal touch. By following these six tips, your brand can foster stronger relationships with customers who will be more likely to support you in the long run. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations. Rather, it is unstructured data that contains such insights: All the smaller, often textual bits of data contained in interactions between your company and the customer, or even between customers. Using tools such as natural language processing and <a href="https://www.vocalcom.com/738">speech and text analytics</a>, you can learn how customers actually feel about your brand. Here are five sources of unstructured data your company should mine for priceless information about your customers.<h2><strong>Email messages</strong></h2>According to Gartner, email remains the most commonly used digital customer service channel. The Adobe Consumer Email Survey also found that consumer use of the channel increased by 17% in 2018, with 50% of respondents claiming email to be their favorite channel. Undoubtedly, many of your customers reach out on this channel for service. A close analysis of their email exchanges with your agents may reveal common concerns about your brand and illustrate how effectively your employees handle these issues as they arise.<h3><strong>Social media comments</strong></h3>From Twitter to Facebook, social media channels are very popular—especially among millennial customers. Whether people are contacting you for service on these channels or talking among themselves about your brand, using social listening tools is an essential way to better understand your company’s reputation. With such tools, you can find keywords that come up during social conversations and determine if there are customer pain points that need to be addressed.<h3><strong>Call transcripts</strong></h3>Hopefully, your company already reviews call transcripts during training sessions with contact center agents. But if you haven’t taken the time to analyze these interactions closely, start doing it now. As voice remains an important contact channel for frustrated customers (many pick up the phone for difficult cases), be sure to determine how agents can improve their interpersonal skills for better outcomes.<h3><strong>Chat transcripts</strong></h3>Like call transcripts, chat transcripts are excellent records of customers’ feelings and reasons for contact. However, without the human touch of the voice channel, live chat can be challenging for agents who need to master the art of conversation while still delivering timely service. Analyze this channel to learn whether agents are getting to the point quickly, if customers are well informed when the agent needs a pause to find information, and if cases are ultimately resolved to the customer’s satisfaction.<h3><strong>Blogs and review websites</strong></h3>Social media channels are not the only places online where customers may be talking about you. Brands often overlook blogs and review websites where people are usually very blunt about their feelings. Personal blogs with a large following (such as those managed by influencers) as well as consumer advocate sites may reveal tons of insights about customers’ experiences with your brand. Similarly, review websites can outline exactly which products and services your customers love—and which ones need more work. So when you are scouring the Internet for comments about your brand, be sure to consider this valuable data.Structured big data can reveal key information about your brand’s practices and the numbers behind your successes and setbacks. By analyzing unstructured data as well, you can further gain a greater understanding of what your customers want and adopt a customer-centric attitude. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-03-12 06:00:00"
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        +post_content: "<p>With so many customers choosing to shop online these days, it’s no wonder that brands are getting more serious about digital transformation. While brick and mortar stores are still a vital aspect of the buyer experience, companies are challenged to link the digital and in-store customer journeys while also making the purely digital commerce experience a seamless one. Here are seven qualities of a great digital experience that make the difference between an abandoned cart and a thrilled customer.<h2><strong>A user-friendly interface</strong></h2>Whether your customers are shopping on a computer, tablet, or smartphone, the interface they are using must be optimized. Your website undoubtedly appears differently on each device, and a customer simply won’t waste time navigating a messy one. Keep your web design simple and straightforward with clearly legible fonts and easy to click buttons.<h3><strong>Clear information</strong></h3>If a customer does not understand website information, chances are that he will abandon his product search or even his full shopping cart. Clear information is vital, and this includes text regarding products, pricing, shipping, and returns. In addition, make sure that information is consistent across different channels. For example, if a sale price is advertised on your website, the same price should be featured on social media platforms.<h3><strong>Personalization</strong></h3>Customers don’t mind recommendations when they are relevant. Keep track of browsing and purchase history, and use this information to suggest products of interest. Also allow customers to view their own browsing history so that they may review products that they may still be interested in buying.<h3><strong>An easy checkout process</strong></h3>The easier you make the checkout process, the more likely your potential customers will give you their business. Allow customers to make purchases easily using stored credit card and shipping information. When a purchase is complete, send customers prompt order confirmation and shipping information so that they are reassured that their purchase went through.<h3><strong>A secure experience</strong></h3>To earn your customers’ trust, be sure to give them a secure buying experience. Data encryption, password logins, and secure webpages are all ways to make your customers feel safer when sharing their personal data online.<h3><strong>Efficient customer support</strong></h3>If a customer wants to ask a question at any time, make it easy for him to do so. Live chat support is an excellent way to help online customers in real time. A live chat invitation sent after a few minutes of navigation on a webpage is the perfect way to assist a hesitant customer. On smartphones, click-to-call or click-to-chat buttons are more user-friendly. Be sure to support your customers at these critical moments when they are contemplating a purchase.<h3><strong>A convenient return process</strong></h3>Hopefully, your customers won’t have any complaints about their purchase. However, in the event that they need to return a product, be sure to help them graciously. Make the return process as painless as possible by offering prepaid shipping labels and clear information regarding the process. If the return process is a simple one, customers will be happy to keep looking at your brand for the products they want most.Statista states that 1.92 billion people worldwide will make an online purchase in 2019. With this increasing demand for digital commerce, now is the time to give your customers stellar online experiences that outshine those of your competitors. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-03-05 06:00:00"
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        #_permalink: "https://www.vocalcom.com/blog/vocalcom-wins-bronze-stevie-award-in-2019-stevie-awards-for-sales-customer-service/"
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        +id: 5069
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        +post_content: "<p>LAS VEGAS, NEVADA – February 23, 2019 – Vocalcom was presented with a Bronze Stevie® Award in the relationship management solution category in the 13th annual <a href="https://www.vocalcom.com/48">Stevie Awards for Sales &amp; Customer Service</a> for his feed-back Management solution : Survey Design by OpportunityCreated in 2005 and subsidiary of the Vocalcom Group, Opportunity is an innovative and committed player that supports and advises companies in the management of 100% digital and positive customer relationship projects in France and abroad and a presence in all sectors. (Telecom, Energy, Banking, Retail …).Survey Design is an off-the-shelf solution for measuring your customers’ level of satisfaction. This information helps you to refine your strategies for handling the customer experience. This solution makes it possible to create a wide range of questionnaires with ease. You can incorporate your own company logo and set the editorial tone you want. <a href="https://www.vocalcom.com/740">It also gives you the choice of distributing your questionnaires through a wide range of different media channels</a>.The Stevie Awards for Sales &amp; Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Details about the Stevie Awards for Sales &amp; Customer Service and the list of Stevie winners in all categories are available at <a href="https://www.vocalcom.com/48">www.StevieAwards.com/sales</a>.</p>"
        +post_date: "2019-02-27 09:13:00"
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        +post_title: "Vocalcom WINS Bronze STEVIE® AWARD IN 2019 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE"
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        +post_content: "<p>Sometimes, even the savviest brands have to face difficult customer situations. When a customer contacts your company with a complaint, it’s absolutely essential that your agents be trained to handle the situation in a way that calms and satisfies the customer. Here are six steps for resolving a customer’s issue and earning back his trust in the process.<h2><strong>Listen to the customer and assess the situation</strong></h2>If a customer makes contact on a real-time channel such as voice or live chat, the agent should allow him to explain the problem before apologizing and offering a solution. This shows the customer respect and allows him to explain pertinent details that will help the agent find a resolution. On channels such as Facebook or email, agents should assess the situation carefully and determine if it is necessary to contact other employees before responding. For example, a missed delivery may require reaching out to a delivery company or the sales department before a resolution is offered.<h3><strong>Take responsibility for the issue</strong></h3>Customers value honesty, so taking responsibility for the problem is the first step toward earning back trust. Agents should show empathy and promise to offer the best solution in a timely manner. Training agents to develop their soft skills is important for such a situation, as using proper language and exuding genuine respect are critical to communicating in a way the customer appreciates.<h3><strong>Reassure the customer by describing the solution</strong></h3>Once the agent has determined the best course of action, he should describe it in detail to the customer. To further empower the customer, give options whenever possible. For example, a customer who calls about a defective product may be offered a repair or a replacement depending on what he prefers.<h3><strong>Deliver on your promise</strong></h3>Once the solution is agreed upon, jump into action immediately. Do not waste any more of the customer’s time, and be sure to let him know when he can expect the problem to be fully resolved. As a gesture, go the extra mile by giving the customer a special perk such as free expedited shipping or loyalty points.<h3><strong>Follow up in a timely manner</strong></h3>If there are any problems whatsoever with delivering the solution, update the customer immediately. Regardless, it’s essential to follow up with the customer on his preferred channel of contact and ask if he is satisfied with your company’s efforts. You may also request that he respond to a survey to help your brand determine how it can improve its practices.<h3><strong>Make problem-solving a company effort</strong></h3>Any kind of customer concern should be discussed with the company as a whole. Executives may determine that customer service strategies or even product design should be addressed, while agents in both the sales and customer service departments may work together to find better ways to connect with customers emotionally and offer more streamlined service.A customer issue does not have to lead to attrition. If your company is prepared to handle every issue in a strategic manner without losing the human touch, any frustrated customer will consider giving your brand another chance to make things right. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-02-26 06:00:00"
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        +post_content: "<p>Customer loyalty is not always easy to win, and it’s even harder to keep. As most businesses know, it costs five times more to acquire a new customer than to keep an old one. It’s not just a matter of satisfying customers—it’s all about giving them the kinds of experiences that make them want to come back over and over again. So what does it take to make this happen? Consider these five tips for winning customer loyalty.<h2><strong>Make the payment process effortless</strong></h2>The more you reduce customer effort, the more people will support your brand. This idea is especially relevant to the purchase process, as a complicated experience can turn off customers. Simplify the checkout process across all channels by making it easy for customers to add items to a cart, redeem coupons, and ultimately make a purchase with a secure payment system. Allow customers to log in easily to their accounts and use saved credit card information, and follow up swiftly with order confirmation and delivery information.<h3><strong>Foster an emotional connection</strong></h3>In Harvard professor Gerald Zaltman’s book, <u>How Customers Think: Essential Insights into the Mind of the Market</u>, he makes the fascinating claim that 95% of purchasing decisions are subconscious. Put simply, these decisions are driven by emotions, and selling the benefits of a product is not enough. Rather, it’s essential to tap into the feelings of your customers. For example, when advertising a running shoe, the basic description of the product with a reasonable price may not impress your customers. However, describing how such a shoe can make a person meet a goal—such as running a marathon—is far more effective in stirring a response from a potential customer.<h3><strong>Personalize each experience</strong></h3>Customers want products and services designed especially for them. Indeed, Edelman cites that 80% of consumers say that they are more likely to purchase from a brand with personalized service. Take measures such as sending personalized product recommendations, making special offers on birthdays, and training service agents to forge a human connection with customers during interactions.<h3><strong>Offer a paid loyalty program</strong></h3>Rewarding customers for loyalty is a standard practice for many brands. While some customers may enjoy earning loyalty points toward a major discount, some studies have shown that paid loyalty programs may actually be more worthwhile for customers and companies alike. A Colloquy study found that only 42% of loyalty program members are active or engaged, as many people simply do not understand all their benefits and neglect to use them. Recently, many brands have found success with paid loyalty programs that allow customers to enjoy the specific benefits they want. Perhaps the most well-known example is Amazon’s Prime membership, which offers members perks such as free expedited shipping, unlimited video streaming, and  discounts on specific items. Sephora’s Flash program offers unlimited free expedited shipping for a small annual fee, while furniture retailer Restoration Hardware gives customers free interior design consultations and early access to sales events in exchange for an annual fee.<h3><strong>Adopt a customer-centric attitude</strong></h3>Any brand that wants to earn loyalty must adopt a customer-centric attitude. This means getting the whole company involved in understanding how customers think, what they want, and how all employees may work together to deliver the best service. Engage the entire organization in analyzing customer feedback and discussing brand values, and then implement strategies that promote seamless customer experiences.Winning customer loyalty begins with taking the perspective of your customers. By understanding their motivations and designing products and services they want, you will appeal to their tastes and ensure they come back for more. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>When customer centricity first became a hot topic, many companies interpreted the concept to mean putting customers’ needs first. While taking the customer’s perspective is essential to offering him the best brand experience, companies sometimes fail to acknowledge how the entire organization needs to be involved in such an effort. Creating a customer-centric experience is not the sole responsibility of your service agents. Rather, your company must develop a culture that enables every employee to cater to your customers’ needs. Here are five ways to create a customer-centric brand culture.<h2><strong>Understand customers on an emotional level</strong></h2>First and foremost, all employees should be engaged in learning about your customers on an emotional level. For example, they may spend time listening to recorded calls, reading customer communications, and observing focus groups to better understand what needs are being expressed. Once this information is discussed, employees may determine how they can show empathy toward these customers. Sales and marketing employees, for example, might identify how to approach sales calls more efficiently, whereas service agents may create customer personas that guide them to better serve people with different emotional needs.<h3><strong>Involve all employees in analyzing customer feedback</strong></h3>In addition to developing empathy based on customers’ different personalities, employees must understand the actual problems your customers face. To do this, analyzing feedback is ideal. Ask your employees to examine all customer feedback closely as well as metrics such as satisfaction scores. Once your staff determines recurring issues, they may suggest ways in which service may be improved. For example, better communication across departments may be necessary, or perhaps employees need more training in the use of new technology.<h3><strong>Reduce customer effort by matching employees to the best roles</strong></h3>Reducing customer effort means increasing loyalty to your brand. When sales and customer service agents are well qualified for their roles, they can engage with customers meaningfully and offer them seamless experiences that don’t waste time. In this manner, employees exude greater confidence and are more satisfied with their work. By matching employees to roles that suit them best, you can deliver the kind of service that customers want.<h3><strong>Engage the marketing team in making targeted offers</strong></h3>Sales and marketing employees are in the perfect position to offer customers the experiences they want. Through analyzing customer feedback, sales history, and click-through rates of promotional offers, these employees may determine optimal practices that drive sales and customer satisfaction. A truly customer-centric experience means getting relevant marketing offers that drive one to action.<h3><strong>Train customer service agents to handle every question thoroughly</strong></h3>Of all your employees, the service agents undoubtedly spend the most time interacting directly with your customers. Keeping an empathetic approach in mind, these agents should be trained to handle every customer question thoroughly. While you might think that reducing average handling time is important for contact center efficiency, remember that first contact resolution often leads to greater customer satisfaction. For this reason, agents should be permitted and encouraged to listen closely to customers and take the time to resolve each case until the customer is truly happy with the outcome.Customer-centric experiences begin with building a brand culture that fosters critical thinking, empathy, and, ultimately, action. When you engage your entire organization in understanding the customer’s point of view, you will earn the kind of loyalty that makes a brand shine above the competition. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>What inspires customer confidence? Great service and reliable information certainly help customers trust a brand. However, in our modern digital age, companies need to offer much more to win loyalty. As data breaches become more prevalent, it’s more critical than ever to assure customers that their personal information is safe. According to Pew Research, 64% of Americans have personally experienced such a breach. With the enactment of GDPR, the European Union is taking great measures to ensure that customers don’t suffer from such incidents. Here are five steps your company can take to protect customer data and win their confidence.<h2><strong>Communicate clearly with customers.</strong></h2>Telling your customers how their data will be used is a critical first step. In your terms of service, clearly outline where their data is being stored and how it will be handled. Avoid any obscure language, and identify any third parties that might access this data. Outline the entire process from the reception to use of customer information, and keep customers updated when these terms are changed at any time.<h3><strong>Secure the customer experience at every step.</strong></h3>Throughout the customer journey, you will need to take measures to protect data. The best way to reassure customers is to let them know when these steps are being taken. For example, when a customer logs in to his account on your website or through an app, use a password or two-step verification system. If a customer is discussing a possible purchase with an agent in a public manner (on Facebook, for example), the agent should move the customer to a private channel and tell him that this step is intended to protect privacy. Lastly, at the moment of purchase, payment information should be encrypted. Customers should be informed that their purchase is secure, and reliable methods of payment (such as credit cards and PayPal) should be offered.<h3><strong>Give customers the right to opt out.</strong></h3>Customers must be given the right to opt out at any time. For example, if your brand wishes to send notifications via SMS or an app, ask for permission. Marketing emails should likewise feature a link that allows customers to unsubscribe. And if they have any issues with your terms of service, invite them to contact you for additional information.<h3><strong>Put data in the right hands.</strong></h3>Your company does not have to share data with all employees. Rather, limit data access to just the employees who interact with customers directly—such as customer service and sales agents. In addition, consider hiring individuals who have a background in security to better manage data, and hire independent security auditors to monitor your data practices.<h3><strong>Consider high-tech security features.</strong></h3>If you want to go a step beyond passwords, you may consider more sophisticated technology. For example, voice biometrics and fingerprint ID are highly reliable ways for customers to identify themselves. Taking steps such as moving data to the cloud or using machine learning to detect suspicious behavior are also effective ways to prevent data breaches.Protecting customer data may be a legal obligation, but communicating your practices clearly is a choice. By choosing to relay your practices honestly and frequently with your customers and taking measures to go beyond standard requirements, you will win their confidence and loyalty. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        "contents_0_text" => "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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        "contents_4_text" => "« Vocalcom provides an outstanding solution with cutting-edge capabilities and a wide set of value-driven features that enable clients to efficiently manage customer services through numerous channels», comments Federico Teveles, ICT Analyst at Frost & Sullivan. « Vocalcom is one of the few companies in the European market offering two advanced CCaaS products - Vocalcom Hermes360 et Vocalcom Salesforce Edition. The company leverages it experience and flair understanding of the market to achieve technological excellence and outstanding product innovation »."
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        "contents_2_text" => "<p>Carlo Costanzia, President and CEO of Vocalcom, states: <em>« This recognition by Frost &amp; Sullivan is a strong sign. We constantly strive to innovate and provide the best technologies to meet contact center needs in order to improve customer experience and engagement on all communication channels. R&amp;D is part of our DNA and we are pursuing the development of our cloud offerings, on our existing Vocalcom Hermes360 and Vocalcom Salesforce Edition solutions, but also on new cloud platforms and innovative services powered by artificial intelligence.»</em></p>"
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      #_next: []
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      +id: 11785
      +ID: 11785
      +post_author: "2"
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      +post_date: "2020-10-20 10:47:59"
      +post_excerpt: ""
      +post_parent: 0
      +post_status: "publish"
      +post_title: "Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions."
      +post_type: "post"
      +slug: "frost-sullivan-names-vocalcom-in-its-frost-radar-2020-european-contact-center-as-a-service-market-report-thanks-to-its-advanced-cloud-contact-center-solutions-ccaas"
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      +"contents_0_text": "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
      +"_contents_0_text": "field_5f3a8c588fd88"
      +"contents_1_text": "<p>In its report, Frost &amp; Sullivan places Vocalcom in its keep its top 19 European cloud contact center solution providers, out of 150 total companies evaluated. Vocalcom’s solid growth as well as its ability to innovate constantly were recognized by Frost &amp; Sullivan and affirm its positioning as a market leader.</p>"
      +"_contents_1_text": "field_5f3a8c638fd8a"
      +"contents_3_text": """
        <p><strong>Frost &amp; Sullivan identified Vocalcom in its report for its solid positioning in the market, notably : </strong></p>\r\n
        <ul>\r\n
        \t<li>- Vocalcom’s growth in the cloud, above market-average, driven by the expansion of its cloud-based offerings</li>\r\n
        \t<li> </li>\r\n
        \t<li>- The launch of the new Vocalcom Hermes360 cloud solution, which includes advanced inbound contact management, omnichannel and AI capabilities, and the expansion of its Vocalcom Salesforce Edition platform delivering native Salesforce CTI integration.</li>\r\n
        \t<li> </li>\r\n
        \t<li>- The development of machine learning-powered features that give customers a seamless transition to agent-assisted services as well as the ability to integrate with bots.</li>\r\n
        </ul>
        """
      +"_contents_3_text": "field_5f3a8c638fd8a"
      +"contents_4_text": "« Vocalcom provides an outstanding solution with cutting-edge capabilities and a wide set of value-driven features that enable clients to efficiently manage customer services through numerous channels», comments Federico Teveles, ICT Analyst at Frost & Sullivan. « Vocalcom is one of the few companies in the European market offering two advanced CCaaS products - Vocalcom Hermes360 et Vocalcom Salesforce Edition. The company leverages it experience and flair understanding of the market to achieve technological excellence and outstanding product innovation »."
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      +"_contents": "field_5f3a8c358fd85"
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      +"contents_2_text": "<p>Carlo Costanzia, President and CEO of Vocalcom, states: <em>« This recognition by Frost &amp; Sullivan is a strong sign. We constantly strive to innovate and provide the best technologies to meet contact center needs in order to improve customer experience and engagement on all communication channels. R&amp;D is part of our DNA and we are pursuing the development of our cloud offerings, on our existing Vocalcom Hermes360 and Vocalcom Salesforce Edition solutions, but also on new cloud platforms and innovative services powered by artificial intelligence.»</em></p>"
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TimberPost


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slug: blog
post_name: blog
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Timber Context


Base Context

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  "request" => Request {#2514
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        +meta_query: WP_Meta_Query {#2672
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        +queried_object: WP_Post {#2684
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        +posts: & array:1 [
          0 => WP_Post {#2651
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        +post: WP_Post {#2651}
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    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2509
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
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    -_args: []
    -_use_ob: false
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  "wp_footer" => FunctionWrapper {#2507
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
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]

Custom Context

array:31 [
  "timber" => TimberManager {#5296
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
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        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
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        "theme_supports" => array:6 [
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          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
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            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
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        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7950}
  "translations" => array:2 [
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    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
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  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
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        "number" => "+216 71 168 400"
        "country" => "MR"
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        "number" => "+216 71 168 400"
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        "number" => "+32 (0)2 467 82 11"
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        "country" => "CH"
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        "number" => "+216 71 168 400"
        "country" => "SY"
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        "country" => "TH"
      ]
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        "number" => "+216 71 168 400"
        "country" => "TG"
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        "number" => "+216 71 168 400"
        "country" => "TN"
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        "number" => "+971 4 446 41 00"
        "country" => "TR"
      ]
      122 => array:2 [
        "number" => "+32 (0)2 467 82 11"
        "country" => "UA"
      ]
      123 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "AE"
      ]
      124 => array:2 [
        "number" => "+44 800 310 0480"
        "country" => "GB"
      ]
      125 => array:2 [
        "number" => "+1 888 622 5266"
        "country" => "US"
      ]
      126 => array:2 [
        "number" => "+54 11 52 74 92 00"
        "country" => "UY"
      ]
      127 => array:2 [
        "number" => "+54 11 52 74 92 00"
        "country" => "VE"
      ]
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        "number" => "+971 4 446 41 00"
        "country" => "VN"
      ]
      129 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "YE"
      ]
      130 => array:2 [
        "number" => "+216 71 168 400"
        "country" => "ZM"
      ]
    ]
    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
      "title" => "Covid-19 Status"
      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
      "target" => ""
    ]
    "string_news_btn" => "Read More"
    "numbers_keys" => array:4 [
      0 => array:2 [
        "numbers" => "20+"
        "text" => "<p>years of expertise in customer engagement</p>\n"
      ]
      1 => array:2 [
        "numbers" => "550,000 + "
        "text" => "<p>users in 47+ countries across five continents</p>\n"
      ]
      2 => array:2 [
        "numbers" => "1400+"
        "text" => "<p>customers worldwide</p>\n"
      ]
      3 => array:2 [
        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
      ]
    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
      <p>This page doesn&#8217;t exist anymore</p>\n
      <p class="mb-25">We apologize for the inconvenience.</p>\n
      """
    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162);\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "script_livre_blanc" => """
      <script src="//app-lon03.marketo.com/js/forms2/js/forms2.min.js"></script>\r\n
      <form id="mktoForm_162"></form>\r\n
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162, function(form){\r\n
          form.onSuccess(function(values, followUpUrl) {\r\n
              location.href = "https://www.vocalcom.com/confirmation";\r\n
              return false;\r\n
          });\r\n
      });\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-6 page-paged-6"
  "site" => Site {#2521
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2516
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2515
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2514
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2516}
  "posts" => PostQuery {#2512
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2511
      -_query: WP_Query {#5262
        +query: array:2 [
          "paged" => "6"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 6
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2672
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2684
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2651
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2651}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "a0c193fe4f322e2522efffbf68764ff9"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2509
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2510
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2507
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2505
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7760
          +children: array:7 [
            0 => MenuItem {#7743 …70}
            1 => MenuItem {#7741 …72}
            2 => MenuItem {#7733 …72}
            3 => MenuItem {#7723 …72}
            4 => MenuItem {#7713 …72}
            5 => MenuItem {#7701 …72}
            6 => MenuItem {#7695 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2505}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2455
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
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            +"post_password": ""
            +"post_name": "91"
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            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
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            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7683
          +children: array:3 [
            0 => MenuItem {#7681 …72}
            1 => MenuItem {#7679 …72}
            2 => MenuItem {#7677 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2505}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7684
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
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            +"post_modified_gmt": "2020-09-30 07:29:27"
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            +"guid": "https://www.vocalcom.com/?p=1767"
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            +"db_id": 1767
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            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
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          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
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          +"db_id": 1767
          +"menu_item_parent": "0"
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          +"object": "page"
          +"type_label": "Page"
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          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7675
          +children: array:3 [
            0 => MenuItem {#7673 …72}
            1 => MenuItem {#7671 …70}
            2 => MenuItem {#7669 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2505}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7676
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
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            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
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            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
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          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
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            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7667
          +children: array:1 [
            0 => MenuItem {#7665 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2505}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7668
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
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            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
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            +"post_password": ""
            +"post_name": "87"
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            +"guid": "https://www.vocalcom.com/?p=87"
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            +"db_id": 87
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            +"url": "https://www.vocalcom.com/resources/"
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            +"classes": array:8 [ …8]
            +"xfn": ""
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            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7663
          +children: array:2 [
            0 => MenuItem {#7661 …72}
            1 => MenuItem {#7659 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2505}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7664
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2409
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8041
          +children: array:7 [
            0 => MenuItem {#8037 …71}
            1 => MenuItem {#7080 …73}
            2 => MenuItem {#8030 …73}
            3 => MenuItem {#8016 …72}
            4 => MenuItem {#8006 …73}
            5 => MenuItem {#7994 …73}
            6 => MenuItem {#7988 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2409}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8036
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7976
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2409}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7977 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7968
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2409}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7969 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7960
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2409}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7961 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7956
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2409}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7957 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/6/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/6/"
  "REMOTE_PORT" => "63038"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.78.163"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fd97f6a00000da2c5185000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eacc5124d1c0da2-IAD"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604140951.6252
  "REQUEST_TIME" => 1604140951
]

User


false