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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Why you should use instant messaging in your contact center for a greater customer satisfaction

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Article

18 Jun 2020

Cloud

Cloud, the ‘New Normal’ for business continuity and performance

White Paper

[White Paper] Contact centers : Creating the customer experience of tomorrow

Article

16 Jun 2020

Customer Service

« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

Article

14 May 2020

Customer Service

Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution

News

28 Apr 2020

Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360

Article

27 Apr 2020

Customer Service Technology Mobility

ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities

News

21 Apr 2020

Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity

Article

14 Apr 2020

Customer Service

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

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