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Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

http: //www.vocalcom.com/blog/page/5/
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            +post_author: "1"
            +post_date: "2019-05-28 06:00:00"
            +post_date_gmt: "2019-05-28 04:00:00"
            +post_content: "<p>These days, omnichannel is a golden term in the customer experience industry. But how many brands are actually getting it right? Offering multiple channels for service is really just the start. Truly successful omnichannel brands understand that customers need a great experience no matter which channel they are using. According to Kampyle, 87% of customers believe companies need to put more effort into providing consistent experiences. If you think your company is among them, get these four priorities straight as soon as possible.<h2><strong>Giving customers the channels they want.</strong></h2>You may often hear that social media is essential for customer service in our modern age. But does this mean that you should neglect your voice channel? The truth is, different customers will prefer different channels—and it’s your job to figure out where they are most active. You might find that your younger customers want to interact with you on Facebook or Twitter, but perhaps older demographics are more comfortable using email or the phone. Always adapt your channels to your customers’ preferences.<h3><strong>Making each experience seamless every time.</strong></h3>According to Accenture, 89% of customers become frustrated when they need to repeat their issues to multiple agents. Making your customers repeat information in any way—by logging in multiple times to an account, re-typing an address, etc.—is a sure way to lose them. A great omnichannel experience must be seamless. Customers should have no trouble switching from one channel to another, and their data should be easily accessible by all agents at any time—for example, in a CRM database.<h3><strong>Personalizing at every step of the journey.</strong></h3>To truly build relationships with your customers, you need to get personal. Addressing them by name is just the beginning. Personalization means engaging with customers on various channels. For example, agents may reach out to customers proactively on social media and review sites whenever these customers make any comments about your brand. Agents on the voice channel can work on their interpersonal skills to make each call a comfortable conversation. The idea is to engage actively with customers as you would with any person who matters to you. When your customers feel that you value them as individuals, they will appreciate you more.<h3><strong>Saving customers effort.</strong></h3>If you are wasting your customers’ time, don’t expect them to hang around for long. They want effortless experiences, and this can mean everything from allowing them to store personal information for later use to helping them find quick answers with the assistance of chatbots. But before you automate every process, make sure that your omnichannel strategy is truly optimized. If your technology is not working properly or you do not have enough agent support as a backup, keep working on your customer service design until it’s completely functional from the customer’s point of view.According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-05-21 06:00:00"
            +post_date_gmt: "2019-05-21 04:00:00"
            +post_content: "<p>Customers are always talking about the brands they know. From word of mouth to social media posts, their comments—good and bad—can have a meaningful impact on a brand’s success. But don’t let the negative words scare you—all kinds of comments are important to a company’s growth. The more insight gained into the mindset of one’s customers, the more opportunity for designing experiences that they will love. Here are four kinds of customer input that can be used to build a better, stronger brand.<h2><strong>Product reviews.</strong></h2>Before a customer buys from you, he will probably consult some kind of review. According to Big Commerce, 77% of customers read product reviews before making a purchase. While the prospect of featuring them on your website may be intimidating, do not shy away from it. Display product reviews prominently, and designate customer service agents to monitor them. For any negative comments, make sure an agent responds with an invitation to discuss further and find a solution. Potential customers will trust you more for featuring all kinds of honest commentary on your website and taking the time to solve any issues.<h3><strong>Social media comments.</strong></h3>When it comes to trusting recommendations, people listen to their inner circle. A Nielsen study once concluded that 92% of consumers believe suggestions from their family and friends more than advertising. When customers are talking about your brand on social platforms, pay close attention. Showing thanks when a customer posts a positive comment can please his friends as well. And if a customer is unhappy, addressing the issue immediately will also win you loyalty. Ambassador cites that 71% of customers who have had a good social media service interaction with a brand are likely to recommend it to others.<h3><strong>Customer testimonials.</strong></h3>The most flattering comments of all are customer testimonials. When customers rave about your brand on social media sites, these advocates are known to win you more customers. Most notably, social influencers play a large role in driving brand success. According to the Digital Marketing Institute, 49% of consumers depend on influencer recommendations. Among younger customers, the numbers are truly astounding: 70% of teenagers trust influencers more than celebrities. Reach out to these brand advocates and invite them to test products on their favorite social channels.<h3><strong>Discussion forums.</strong></h3>Maintaining a list of frequently asked questions on your website is ideal for self-service. However, it’s also a great way to get your customers involved in discussion. In addition to keeping a frequently updated list, create a customer discussion forum beside it where people may post questions and respond to each other. For example, a customer may be able to share a method for solving a minor product problem that even your brand may not have considered. Assign agents as moderators of such a forum so that they may step in and add comments to help resolve the situation.When customers are talking about your brand, consider it a good thing. Positive comments may obviously win more loyal fans, but even negative comments are helpful. Criticism is simply an opportunity to reflect on your brand practices and devise ways to satisfy your customers long-term. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_author: "1"
            +post_date: "2019-05-14 06:00:00"
            +post_date_gmt: "2019-05-14 04:00:00"
            +post_content: "<p>It’s no secret that mobile commerce is constantly on the rise. Brands that deliver a great mobile experience are set to earn the loyalty of these customers who love to research and make purchases on the go. But what does it take to turn a product search into an actual purchase? Here are five steps that will help your company do just that—and keep your customers coming back for more.<h2><strong>Offer a mobile-optimized website (and not an app).</strong></h2>While brand apps may seem like a great way to cater to your mobile shoppers, the truth is that these customers prefer your website: a mobile-optimized one, that is. According to a Burke infographic, approximately 7 in 10 consumers prefer mobile websites over apps on all mobile devices.Among smartphone users, 67% prefer a mobile website, while 71% of tablet users stated this preference. An additional plus? Many customers will likely be familiar with your website if they have accessed it from home, making it much easier to navigate on the go.<h3><strong>Remember your local customers.</strong></h3>Keep in mind that many customers like to research on mobile devices and purchase in-store. Nectafy states that 88% of customers who search for a local business on a mobile device call or visit that business within 24 hours. For small businesses, mobile searches are especially beneficial: Adobe cites that smaller retailers have up to 30% higher mobile conversion rates compared to larger retail businesses. Be sure to use geolocation tools that allow customers to locate your nearest physical store when applicable.<h3><strong>Give them a seamless experience.</strong></h3>When it comes to making a purchase, customers need a seamless experience. Do everything you can to make them save time. For example, enable them to easily log in to their accounts. Once logged in, they should be able to access data such as stored credit card information and shipping addresses. Use mobile-friendly buttons instead of links, and simplify the return process by sending them bar codes they can send back with their returned items.<h3><strong>Use social media platforms to your advantage.</strong></h3>Many of your customers are undoubtedly using social media on their mobile devices. Sprout Social claims that 74% of consumers rely on social networks when making purchasing decisions. In addition, 56% of users who follow brands on these sites like to review products. Use these platforms to your advantage by featuring products and services on your social media pages. Respond quickly to inquiries to show you care about customer service. Lastly, use messaging platforms to power sales with the help of chatbots—these digital assistants are ideal for giving customers faster service on the go.<h3><strong>Give customers mobile coupons.</strong></h3>Customers always appreciate saving money. A Mobile Commerce Daily report cites that 80% of customers have a better perception of retail brands that offer mobile coupons. Key Ring adds that 70% of mobile shoppers have redeemed a coupon online or at a store in the past year. Once again, make it effortless: Allow customers to redeem these offers with a simple bar code or redemption code.Mobile searches can quickly lead to sales both online and in-store. As Comscore points out, 78% of searches on these devices lead to a local purchase. By making each mobile experience seamless, effortless, and engaging, your customers will find every reason to support you over and over again. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-05-07 06:00:00"
            +post_date_gmt: "2019-05-07 04:00:00"
            +post_content: "<p>No matter how great your service, there will be times when customers will want to call your brand. They may have a complex issue that is too difficult to resolve on another channel, or perhaps they are most comfortable speaking to a real person. Voice remains a viable method of customer contact: Microsoft reports that 74% of Americans have specifically used a landline to call customer service, while mobile users tend to call as well as send messages to companies. Here are five tips for improving your call quality monitoring to ensure that your customers experience the best service possible.<h2><strong>Define your customer service goals on this channel.</strong></h2>What does an ideal call look like for your company? Begin by outlining the process customers actually follow—such as reaching an agent via an IVR menu—and then ask yourself how every step should be handled optimally. Is the customer routed to the appropriate agent? Should the agent focus on first contact resolution, or should he reduce average handling time as much as possible? What happens if the agent needs additional support? Outlining this process as you would on a customer journey map can help your brand define your goals for this channel.<h3><strong>Ask agents for their input.</strong></h3>Your customer feedback may reveal common reasons for contact, but your agents will have plenty to say as well. Ask them how they feel about their customer interactions, and invite them to share their stories. By understanding both the positive and negative aspects of their experiences, you can determine which best practices may be shared during training sessions.<h3><strong>Train and mentor agents.</strong></h3>Regular training is the best way to help agents constantly refine their skills. Ask agents to roleplay call scenarios, and invite other agents to provide input on each situation. Using the collective feedback of contact center managers, agents, and customers, create concrete goals for the customer service team. To keep agents comfortable and motivated in their work, pair them with mentors and be sure to reward them when they attain specific goals.<h3><strong>Revise call scripts to reflect your company’s tone.</strong></h3>Call quality monitoring provides great insights about your call scripts. Perhaps you will notice that some agents embrace a different tone than others, or that their conversational styles do not match your brand’s tone. Revise call scripts to better reflect the “personality” of your brand. For example, a more formal or casual approach may be deemed necessary, certain vocabulary might be considered essential, and all agents may be asked to sign off on a call using the same phrase.<h3><strong>Analyze closely using call recording tools.</strong></h3>A contact center solution with <a href="https://www.vocalcom.com/741">call recording tools</a> is essential for thorough call quality monitoring. Such tools can record both inbound and outbound calls and help managers assess agents’ performance.Call quality monitoring should be a consistent practice in your contact center. As the most humanized of all channels, voice will continue to be a critical method of contact for customers who look for thorough assistance with a personal touch. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>When designing great customer experiences, every brand should think about its self-service. As much as customers appreciate agents who help solve their problems, many prefer to resolve simple issues themselves. Gartner states that 81% of customers attempt to find solutions on their own before contacting an agent. Here are five rules for creating self-service options that truly benefit your customers.<h2><strong>Make your IVR options relevant</strong></h2>You may already have an IVR system in place, but how user-friendly is it? When customers use an IVR menu, they need to hear or see options relevant to their situation. In addition, they should also be able to skip ahead quickly if they need to or connect to an agent if they really cannot find the answer they need. By offering menu options that apply to common situations—checking an account balance or order status, for example—you will certainly save customers time.<h3><strong>Train your chatbots regularly</strong></h3>Yes, chatbots can grow smarter with use, but they need “training” just as your agents do. Keep them updated with current brand information such as sales pricing, new products, and delivery options. They should also have access to real-time customer data that enables them to give accurate assistance. Lastly, analyzing your customers’ conversational patterns can allow chatbots to develop a tone with a similar speech pattern for more natural conversations.<h3><strong>Keep agents on standby</strong></h3>Self-service usually indicates the absence of human agents, but there are times when human intervention may be necessary. While chatbot design continues to grow more sophisticated each day, the truth remains that most brands can benefit from a combined approach of automation and human support. Agents should be available for more complex cases that chatbots cannot handle. Similarly, customers should always have the option to speak to a person quickly if an IVR menu does not provide the support they need.<h3><strong>Update your FAQs</strong></h3>Maintaining a thorough list of frequently asked questions on your website is an excellent way to keep customers informed. Analyze customer feedback and service transcripts to determine recurring questions. Once you have this information, you can update your list regularly and invite customers to contribute answers in a discussion forum as well.<h3><strong>Use video tutorials</strong></h3>Visual content appeals to many customers and can be ideal for both marketing and self-service purposes. Help customers find the answers they need by offering video tutorials on your website and even your social media channels. You may demonstrate how products and services work, featuring either real company employees or fun animation. Be sure to offer subtitles for customers who wish to see text as well, and use a voiceover that is easy to understand.Self-service options empower customers and show them that you care about their time. By combining automated service with the dedicated support of your agents, customers can find quick answers with the comfort of the human touch. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "5 Rules for Giving Customers the Self-Service They Want"
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            +ID: 5066
            +post_author: "1"
            +post_date: "2019-04-23 06:00:00"
            +post_date_gmt: "2019-04-23 04:00:00"
            +post_content: """
              <p>If your customers are complaining about the same issues, take note. While your service may need some improvement, there’s no need to get nervous or irritated. These customers are doing you a favor—if many people have the same concerns, it’s actually easier for your customer service team to satisfy many customers at once when those issues are tackled. Here are five common service complaints that brands experience—and how you can resolve them to your customers’ satisfaction.</p>\r\n
              <h2><strong>They need to speak to a real person</strong></h2>\r\n
              <p>Sometimes, customers just need to discuss with a real person. Clearly, having an efficient voice channel is imperative; customers should be able to speak directly to agents when they wish. To save them time, use <a href="https://www.vocalcom.com/733">prioritized callbacks</a> so that they are not placed on hold for too long. However, make agents accessible in other ways as well. For example, IVR menus should offer the option of connecting directly to an agent, and live chat is another channel that allows customers to benefit from human support.</p>\r\n
              <h3><strong>They want a quick answer <em>without </em>human support</strong></h3>\r\n
              <p>When customers need answers to quick questions, human intervention may actually be unnecessary. In these instances, self-service options are best. Empower your customers to find answers when they need them by providing frequently asked questions on your website, automating simple tasks through chatbots, and using efficient IVR menus that allow customers to look up information easily.</p>\r\n
              <h3><strong>They need to repeat information constantly</strong></h3>\r\n
              <p>Your omnichannel strategy may not be working well, forcing customers to repeat information when they switch from one channel to another (and one agent to the next). For this reason, agents need to have easy access to a <a href="https://www.vocalcom.com/732">CRM database</a> that keeps customer information updated in real time. This way, agents from different departments can add notes that will help the next employee serve the customer.</p>\r\n
              <h3><strong>Difficulty navigating a website on a smartphone</strong></h3>\r\n
              <p>Nowadays, customers demand great mobile experiences. If your website is not loading properly on a smartphone or a purchase is simply too difficult to make, don’t expect these customers to hang around. Your website must be mobile optimized so that customers can easily click on buttons to get information and contact agents. To help them purchase more easily, you can either add user-friendly icons to your website or integrate the buying process into a brand app or messaging platform. For example, using chatbots to automate the process is a great way to ensure that potential customers are never lost.</p>\r\n
              <h3><strong>The brand simply doesn’t care about them</strong></h3>\r\n
              <p>Do your customers feel that service is impersonal or just sloppy? This could be due to many things. Customer service agents may need more training to develop their interpersonal and listening skills. If a customer cites that a delivery was missed or that an agent never followed up on a case, it may be time to ask if your overall practices are customer-centric. As a company, take a close look at your customers’ needs and preferences, and ask yourselves if your service is really meeting their expectations. Once those needs are met, give customers a little extra something to get excited about: a special discount, loyalty points, or a chance to win free products through a contest. The more you see things from your customers’ point of view, the more you will establish a human connection that will earn their loyalty.No customer problem can be fixed overnight, but every issue has a solution. When companies work as a team to deliver the best experiences possible, customers take notice and reward them for these efforts. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions </a>and premium omnichannel customer interaction platform.</p>
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          6 => WP_Post {#2602
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            +post_date: "2019-04-16 06:00:00"
            +post_date_gmt: "2019-04-16 04:00:00"
            +post_content: "<p>Social media platforms are the most unique of all the channels used for customer engagement. On one hand, they are excellent for responding to customer service inquiries. However, their inherently fun and personal nature also make them ideal for telling brand stories, sharing interesting visual content, and engaging customers in conversations proactively. And statistics show that customers are definitely responding: Forrester states that 80% of consumers use social channels to engage with companies. Here are six ways to engage your customers on social media.<h2><strong>Offer excellent customer service</strong></h2>First and foremost, your social channels should be used to deliver great customer service. Ad Week notes that 54% of customers actually prefer these channels for service over phone and email. If you ignore your customers’ messages, the price can be quite high: One-third of Americans have used these channels to complain about a brand. Your customer service agents therefore need to monitor and respond to inquiries in a timely manner. Negative comments should never be ignored, and agents may invite frustrated customers to continue the conversation on a private channel.<h3><strong>Use different social channels for different purposes</strong></h3>Not all social media platforms serve the same purpose. By understanding each channel’s unique functions, you can optimize your practices to engage more customers. For example, Facebook is a great channel for responding to customer service messages and sharing photos and videos. Twitter is also a prime channel for service, but its quick nature makes it necessary for agents to respond even faster than they do on Facebook. Channels such as Instagram and Snapchat are excellent for sharing visual brand content, such as images of new products or recent events.<h3><strong>Share brand stories</strong></h3>Social channels are a great place to share brand stories. Through photos and videos, your company can tell the story of how your brand originated. Such storytelling is especially appealing to millennial customers who enjoy emotional connections with the brands they support. Visual content can also be used to share testimonials, information about partnerships with other brands or social causes, or current company events.<h3><strong>Engage customers in contests</strong></h3>One of the most creative ways to engage customers proactively is through contests. For example, you might use your social channels to ask customers to vote on favorite products, choose names for new products, or even share videos and photos of themselves with your merchandise. Such engagement makes customers feel that they are part of a community, and it makes them happy to support you.<h3><strong>Educate your customers</strong></h3>Video content is excellent for educating customers on the use of your products and services. Create short videos that you can feature on both your website and your social channels. Customers will appreciate the self-service aspect of such tutorials.<h3><strong>Remember your mobile customers</strong></h3>While some social channels are easily accessible from non-mobile devices, remember that many customers prefer using these platforms on the go. In addition, some messaging apps such as WhatsApp and WeChat are designed for smartphones. Be sure to cater to your mobile customers by offering support on the go, such as using chatbots in messaging programs that provide quick, automated service.Social media channels have excellent potential for customer engagement. By balancing service communications with proactive publications of appealing brand content, you can meet a wide audience of customers who are eager to engage with you online. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          7 => WP_Post {#2604
            +ID: 5060
            +post_author: "1"
            +post_date: "2019-04-09 06:00:00"
            +post_date_gmt: "2019-04-09 04:00:00"
            +post_content: "<p>As artificial intelligence continues to change the way in which companies interact with customers, chatbots remain a key player in delivering this modern form of customer service. These digital assistants are more than just a passing trend: Mindbrowser states that 96% of businesses believe chatbots are here to stay. Business Insider adds that by 2020, over 80% of brands are expected to have some kind of chatbot implementation. However, many customer service experts warn that using this form of AI correctly is essential to improving service—if your company does not design them well, their efforts will backfire and lead to customer frustration. Here are five tips to consider when using chatbots for customer service.<h2><strong>Tailor their behavior to your customers’ needs</strong></h2>Just as your human agents are trained to target the needs of your specific customers, chatbots may be designed to do the same. While these little robots may not replace the human touch of your agents, they can certainly approach service in the same way. Analyze customer data closely to determine what your customers want from your brand. Do they like product recommendations? Do they need a faster checkout process? By identifying such needs, you can train chatbots to deliver on these points much as an agent would.<h3><strong>Train them regularly</strong></h3>Just as agents need new information to perform at their best, so do chatbots. Train your chatbots regularly so that they are updated with new brand information. For example, they should be kept up to date regarding new products and pricing information, and they must also be fed customer data so that they can provide the most accurate service in real time.<h3><strong>Use natural language processing for better conversations</strong></h3>Customers may realize they are talking to a chatbot, but there’s no reason you can’t train these digital assistants to carry a good conversation. Using natural language processing, chatbots may be trained to adapt their conversational tone to that of your customers. In addition, you can help them develop a voice that matches your brand style. If their conversations are too robotic and repetitive, customers may become irritated and lose confidence in getting the support they need.<h3><strong>Integrate them into your self-service</strong></h3>Chatbots are adept at collecting information that can then be passed on to human agents. For example, use them to gather basic information at the start of a service interaction—such as a customer’s name, account number, and reason for contact. By automating the initial part of a conversation, you can provide your agents with more time to handle the rest of the service interaction.<h3><strong>Recognize their limitations</strong></h3>This is an area where some brands may be overly ambitious. While the notion of a chatbot completing a service interaction from A to Z is appealing, the truth is that many are unable to do so well. Some are designed to grow smarter as they work, but there will be times when it’s best for a human to step in. Recognize your chatbots’ limitations by assigning them simple, concrete tasks, and make sure that human agents are prepared to step in when a situation becomes complex. Until you have a firm grasp of your chatbots’ efficiency, consider them part of your service team and not a total replacement for human agents.When used wisely, artificial intelligence can be the answer to modernizing your customer service practices. By using chatbots to work closely with your human agents, your brand may ensure that customers enjoy timesaving benefits and a personalized approach to service. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "Putting Your Chatbots to Work: 5 Tips to Consider"
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          8 => WP_Post {#2518
            +ID: 5057
            +post_author: "1"
            +post_date: "2019-04-02 06:00:00"
            +post_date_gmt: "2019-04-02 04:00:00"
            +post_content: "<p>IVR systems are among the best technologies for empowering customers through automated service. Whether customers want to look up information on their own or connect with an agent, such a system can save them time by ensuring that they are routed to the right place or person every time. In addition, contact center employees can enjoy a greater sense of efficiency, as they are able to complete calls more quickly and share their expertise when the situation demands their specific skills. Here are five ways IVR can power great customer service in your contact center.<h2><strong>Efficient call routing</strong></h2>Above all, IVR is an extremely powerful tool for routing customers when they call your brand. It allows them to bypass menu options that they do not need, and it enables them to speak their responses or enter them from a keypad so that they are routed quickly to the place they need to be. For example, a customer may obtain information about a bank balance or delivery, or he may be connected to an agent who can assist him with a complex service situation.<h3><strong>Faster service with visual IVR</strong></h3>Some systems may feature <a href="https://www.vocalcom.com/739">visual IVR</a>, which allows customers to tap their way through menus. With visual IVR, customers can quickly get into an agent queue, and such systems also support speech recognition and text-to-speech in various languages.<h3><strong>Timesaving benefits during peak times</strong></h3>When your company is especially busy during peak periods (such as holidays), an IVR system can be a timesaver for both agents and customers. The system may be set up to help customers self-serve if they have simple requests. This ensures that they do not spend time waiting to speak to an agent for an otherwise quick question. Contact center agents may be made available to customers with more difficult requests, and more employees will be free to take these calls when IVR steps in to handle the easier tasks.<h3><strong>Greater brand accessibility when agents are unavailable</strong></h3>If your brand does not offer 24/7 customer support, IVR can greatly increase your hours of availability. For requests that may be handled through self-service, an IVR system is ideal as it may empower customers to learn information when your agents are not there to take calls.<h3><strong>An excellent tool for providing feedback</strong></h3>It’s always a great idea to ask for customer feedback immediately following a call. However, some customers may not feel comfortable giving such information directly to the agent, and sending the customer a survey on another channel is not the most efficient way to earn their participation. This is where IVR can assist. After a service interaction has been completed on the voice channel, give the customer the option of answering a brief survey powered by an IVR system. This way, customers can express their honest opinions easily on the very same channel of contact.IVR systems are essential tools for driving great customer service on the voice channel. When a customer needs to speak to an agent or simply wants a quick answer through self-service, such a system is perfect for meeting his needs. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        #_permalink: "https://www.vocalcom.com/blog/4-priorities-of-a-successful-omnichannel-brand/"
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        +post_content: "<p>These days, omnichannel is a golden term in the customer experience industry. But how many brands are actually getting it right? Offering multiple channels for service is really just the start. Truly successful omnichannel brands understand that customers need a great experience no matter which channel they are using. According to Kampyle, 87% of customers believe companies need to put more effort into providing consistent experiences. If you think your company is among them, get these four priorities straight as soon as possible.<h2><strong>Giving customers the channels they want.</strong></h2>You may often hear that social media is essential for customer service in our modern age. But does this mean that you should neglect your voice channel? The truth is, different customers will prefer different channels—and it’s your job to figure out where they are most active. You might find that your younger customers want to interact with you on Facebook or Twitter, but perhaps older demographics are more comfortable using email or the phone. Always adapt your channels to your customers’ preferences.<h3><strong>Making each experience seamless every time.</strong></h3>According to Accenture, 89% of customers become frustrated when they need to repeat their issues to multiple agents. Making your customers repeat information in any way—by logging in multiple times to an account, re-typing an address, etc.—is a sure way to lose them. A great omnichannel experience must be seamless. Customers should have no trouble switching from one channel to another, and their data should be easily accessible by all agents at any time—for example, in a CRM database.<h3><strong>Personalizing at every step of the journey.</strong></h3>To truly build relationships with your customers, you need to get personal. Addressing them by name is just the beginning. Personalization means engaging with customers on various channels. For example, agents may reach out to customers proactively on social media and review sites whenever these customers make any comments about your brand. Agents on the voice channel can work on their interpersonal skills to make each call a comfortable conversation. The idea is to engage actively with customers as you would with any person who matters to you. When your customers feel that you value them as individuals, they will appreciate you more.<h3><strong>Saving customers effort.</strong></h3>If you are wasting your customers’ time, don’t expect them to hang around for long. They want effortless experiences, and this can mean everything from allowing them to store personal information for later use to helping them find quick answers with the assistance of chatbots. But before you automate every process, make sure that your omnichannel strategy is truly optimized. If your technology is not working properly or you do not have enough agent support as a backup, keep working on your customer service design until it’s completely functional from the customer’s point of view.According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        #_permalink: "https://www.vocalcom.com/blog/how-to-use-customer-comments-to-build-a-successful-brand/"
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        +id: 5081
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        +post_content: "<p>Customers are always talking about the brands they know. From word of mouth to social media posts, their comments—good and bad—can have a meaningful impact on a brand’s success. But don’t let the negative words scare you—all kinds of comments are important to a company’s growth. The more insight gained into the mindset of one’s customers, the more opportunity for designing experiences that they will love. Here are four kinds of customer input that can be used to build a better, stronger brand.<h2><strong>Product reviews.</strong></h2>Before a customer buys from you, he will probably consult some kind of review. According to Big Commerce, 77% of customers read product reviews before making a purchase. While the prospect of featuring them on your website may be intimidating, do not shy away from it. Display product reviews prominently, and designate customer service agents to monitor them. For any negative comments, make sure an agent responds with an invitation to discuss further and find a solution. Potential customers will trust you more for featuring all kinds of honest commentary on your website and taking the time to solve any issues.<h3><strong>Social media comments.</strong></h3>When it comes to trusting recommendations, people listen to their inner circle. A Nielsen study once concluded that 92% of consumers believe suggestions from their family and friends more than advertising. When customers are talking about your brand on social platforms, pay close attention. Showing thanks when a customer posts a positive comment can please his friends as well. And if a customer is unhappy, addressing the issue immediately will also win you loyalty. Ambassador cites that 71% of customers who have had a good social media service interaction with a brand are likely to recommend it to others.<h3><strong>Customer testimonials.</strong></h3>The most flattering comments of all are customer testimonials. When customers rave about your brand on social media sites, these advocates are known to win you more customers. Most notably, social influencers play a large role in driving brand success. According to the Digital Marketing Institute, 49% of consumers depend on influencer recommendations. Among younger customers, the numbers are truly astounding: 70% of teenagers trust influencers more than celebrities. Reach out to these brand advocates and invite them to test products on their favorite social channels.<h3><strong>Discussion forums.</strong></h3>Maintaining a list of frequently asked questions on your website is ideal for self-service. However, it’s also a great way to get your customers involved in discussion. In addition to keeping a frequently updated list, create a customer discussion forum beside it where people may post questions and respond to each other. For example, a customer may be able to share a method for solving a minor product problem that even your brand may not have considered. Assign agents as moderators of such a forum so that they may step in and add comments to help resolve the situation.When customers are talking about your brand, consider it a good thing. Positive comments may obviously win more loyal fans, but even negative comments are helpful. Criticism is simply an opportunity to reflect on your brand practices and devise ways to satisfy your customers long-term. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-05-21 06:00:00"
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        #_permalink: "https://www.vocalcom.com/blog/creating-a-perfect-mobile-commerce-experience-in-5-easy-steps/"
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        +post_content: "<p>It’s no secret that mobile commerce is constantly on the rise. Brands that deliver a great mobile experience are set to earn the loyalty of these customers who love to research and make purchases on the go. But what does it take to turn a product search into an actual purchase? Here are five steps that will help your company do just that—and keep your customers coming back for more.<h2><strong>Offer a mobile-optimized website (and not an app).</strong></h2>While brand apps may seem like a great way to cater to your mobile shoppers, the truth is that these customers prefer your website: a mobile-optimized one, that is. According to a Burke infographic, approximately 7 in 10 consumers prefer mobile websites over apps on all mobile devices.Among smartphone users, 67% prefer a mobile website, while 71% of tablet users stated this preference. An additional plus? Many customers will likely be familiar with your website if they have accessed it from home, making it much easier to navigate on the go.<h3><strong>Remember your local customers.</strong></h3>Keep in mind that many customers like to research on mobile devices and purchase in-store. Nectafy states that 88% of customers who search for a local business on a mobile device call or visit that business within 24 hours. For small businesses, mobile searches are especially beneficial: Adobe cites that smaller retailers have up to 30% higher mobile conversion rates compared to larger retail businesses. Be sure to use geolocation tools that allow customers to locate your nearest physical store when applicable.<h3><strong>Give them a seamless experience.</strong></h3>When it comes to making a purchase, customers need a seamless experience. Do everything you can to make them save time. For example, enable them to easily log in to their accounts. Once logged in, they should be able to access data such as stored credit card information and shipping addresses. Use mobile-friendly buttons instead of links, and simplify the return process by sending them bar codes they can send back with their returned items.<h3><strong>Use social media platforms to your advantage.</strong></h3>Many of your customers are undoubtedly using social media on their mobile devices. Sprout Social claims that 74% of consumers rely on social networks when making purchasing decisions. In addition, 56% of users who follow brands on these sites like to review products. Use these platforms to your advantage by featuring products and services on your social media pages. Respond quickly to inquiries to show you care about customer service. Lastly, use messaging platforms to power sales with the help of chatbots—these digital assistants are ideal for giving customers faster service on the go.<h3><strong>Give customers mobile coupons.</strong></h3>Customers always appreciate saving money. A Mobile Commerce Daily report cites that 80% of customers have a better perception of retail brands that offer mobile coupons. Key Ring adds that 70% of mobile shoppers have redeemed a coupon online or at a store in the past year. Once again, make it effortless: Allow customers to redeem these offers with a simple bar code or redemption code.Mobile searches can quickly lead to sales both online and in-store. As Comscore points out, 78% of searches on these devices lead to a local purchase. By making each mobile experience seamless, effortless, and engaging, your customers will find every reason to support you over and over again. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-05-14 06:00:00"
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        #_permalink: "https://www.vocalcom.com/blog/5-tips-for-effective-call-quality-monitoring/"
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        +id: 5075
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        +post_content: "<p>No matter how great your service, there will be times when customers will want to call your brand. They may have a complex issue that is too difficult to resolve on another channel, or perhaps they are most comfortable speaking to a real person. Voice remains a viable method of customer contact: Microsoft reports that 74% of Americans have specifically used a landline to call customer service, while mobile users tend to call as well as send messages to companies. Here are five tips for improving your call quality monitoring to ensure that your customers experience the best service possible.<h2><strong>Define your customer service goals on this channel.</strong></h2>What does an ideal call look like for your company? Begin by outlining the process customers actually follow—such as reaching an agent via an IVR menu—and then ask yourself how every step should be handled optimally. Is the customer routed to the appropriate agent? Should the agent focus on first contact resolution, or should he reduce average handling time as much as possible? What happens if the agent needs additional support? Outlining this process as you would on a customer journey map can help your brand define your goals for this channel.<h3><strong>Ask agents for their input.</strong></h3>Your customer feedback may reveal common reasons for contact, but your agents will have plenty to say as well. Ask them how they feel about their customer interactions, and invite them to share their stories. By understanding both the positive and negative aspects of their experiences, you can determine which best practices may be shared during training sessions.<h3><strong>Train and mentor agents.</strong></h3>Regular training is the best way to help agents constantly refine their skills. Ask agents to roleplay call scenarios, and invite other agents to provide input on each situation. Using the collective feedback of contact center managers, agents, and customers, create concrete goals for the customer service team. To keep agents comfortable and motivated in their work, pair them with mentors and be sure to reward them when they attain specific goals.<h3><strong>Revise call scripts to reflect your company’s tone.</strong></h3>Call quality monitoring provides great insights about your call scripts. Perhaps you will notice that some agents embrace a different tone than others, or that their conversational styles do not match your brand’s tone. Revise call scripts to better reflect the “personality” of your brand. For example, a more formal or casual approach may be deemed necessary, certain vocabulary might be considered essential, and all agents may be asked to sign off on a call using the same phrase.<h3><strong>Analyze closely using call recording tools.</strong></h3>A contact center solution with <a href="https://www.vocalcom.com/741">call recording tools</a> is essential for thorough call quality monitoring. Such tools can record both inbound and outbound calls and help managers assess agents’ performance.Call quality monitoring should be a consistent practice in your contact center. As the most humanized of all channels, voice will continue to be a critical method of contact for customers who look for thorough assistance with a personal touch. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-05-07 06:00:00"
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        #_permalink: "https://www.vocalcom.com/blog/5-rules-for-giving-customers-the-self-service-they-want/"
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        +post_content: "<p>When designing great customer experiences, every brand should think about its self-service. As much as customers appreciate agents who help solve their problems, many prefer to resolve simple issues themselves. Gartner states that 81% of customers attempt to find solutions on their own before contacting an agent. Here are five rules for creating self-service options that truly benefit your customers.<h2><strong>Make your IVR options relevant</strong></h2>You may already have an IVR system in place, but how user-friendly is it? When customers use an IVR menu, they need to hear or see options relevant to their situation. In addition, they should also be able to skip ahead quickly if they need to or connect to an agent if they really cannot find the answer they need. By offering menu options that apply to common situations—checking an account balance or order status, for example—you will certainly save customers time.<h3><strong>Train your chatbots regularly</strong></h3>Yes, chatbots can grow smarter with use, but they need “training” just as your agents do. Keep them updated with current brand information such as sales pricing, new products, and delivery options. They should also have access to real-time customer data that enables them to give accurate assistance. Lastly, analyzing your customers’ conversational patterns can allow chatbots to develop a tone with a similar speech pattern for more natural conversations.<h3><strong>Keep agents on standby</strong></h3>Self-service usually indicates the absence of human agents, but there are times when human intervention may be necessary. While chatbot design continues to grow more sophisticated each day, the truth remains that most brands can benefit from a combined approach of automation and human support. Agents should be available for more complex cases that chatbots cannot handle. Similarly, customers should always have the option to speak to a person quickly if an IVR menu does not provide the support they need.<h3><strong>Update your FAQs</strong></h3>Maintaining a thorough list of frequently asked questions on your website is an excellent way to keep customers informed. Analyze customer feedback and service transcripts to determine recurring questions. Once you have this information, you can update your list regularly and invite customers to contribute answers in a discussion forum as well.<h3><strong>Use video tutorials</strong></h3>Visual content appeals to many customers and can be ideal for both marketing and self-service purposes. Help customers find the answers they need by offering video tutorials on your website and even your social media channels. You may demonstrate how products and services work, featuring either real company employees or fun animation. Be sure to offer subtitles for customers who wish to see text as well, and use a voiceover that is easy to understand.Self-service options empower customers and show them that you care about their time. By combining automated service with the dedicated support of your agents, customers can find quick answers with the comfort of the human touch. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-04-30 06:00:00"
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          <p>If your customers are complaining about the same issues, take note. While your service may need some improvement, there’s no need to get nervous or irritated. These customers are doing you a favor—if many people have the same concerns, it’s actually easier for your customer service team to satisfy many customers at once when those issues are tackled. Here are five common service complaints that brands experience—and how you can resolve them to your customers’ satisfaction.</p>\r\n
          <h2><strong>They need to speak to a real person</strong></h2>\r\n
          <p>Sometimes, customers just need to discuss with a real person. Clearly, having an efficient voice channel is imperative; customers should be able to speak directly to agents when they wish. To save them time, use <a href="https://www.vocalcom.com/733">prioritized callbacks</a> so that they are not placed on hold for too long. However, make agents accessible in other ways as well. For example, IVR menus should offer the option of connecting directly to an agent, and live chat is another channel that allows customers to benefit from human support.</p>\r\n
          <h3><strong>They want a quick answer <em>without </em>human support</strong></h3>\r\n
          <p>When customers need answers to quick questions, human intervention may actually be unnecessary. In these instances, self-service options are best. Empower your customers to find answers when they need them by providing frequently asked questions on your website, automating simple tasks through chatbots, and using efficient IVR menus that allow customers to look up information easily.</p>\r\n
          <h3><strong>They need to repeat information constantly</strong></h3>\r\n
          <p>Your omnichannel strategy may not be working well, forcing customers to repeat information when they switch from one channel to another (and one agent to the next). For this reason, agents need to have easy access to a <a href="https://www.vocalcom.com/732">CRM database</a> that keeps customer information updated in real time. This way, agents from different departments can add notes that will help the next employee serve the customer.</p>\r\n
          <h3><strong>Difficulty navigating a website on a smartphone</strong></h3>\r\n
          <p>Nowadays, customers demand great mobile experiences. If your website is not loading properly on a smartphone or a purchase is simply too difficult to make, don’t expect these customers to hang around. Your website must be mobile optimized so that customers can easily click on buttons to get information and contact agents. To help them purchase more easily, you can either add user-friendly icons to your website or integrate the buying process into a brand app or messaging platform. For example, using chatbots to automate the process is a great way to ensure that potential customers are never lost.</p>\r\n
          <h3><strong>The brand simply doesn’t care about them</strong></h3>\r\n
          <p>Do your customers feel that service is impersonal or just sloppy? This could be due to many things. Customer service agents may need more training to develop their interpersonal and listening skills. If a customer cites that a delivery was missed or that an agent never followed up on a case, it may be time to ask if your overall practices are customer-centric. As a company, take a close look at your customers’ needs and preferences, and ask yourselves if your service is really meeting their expectations. Once those needs are met, give customers a little extra something to get excited about: a special discount, loyalty points, or a chance to win free products through a contest. The more you see things from your customers’ point of view, the more you will establish a human connection that will earn their loyalty.No customer problem can be fixed overnight, but every issue has a solution. When companies work as a team to deliver the best experiences possible, customers take notice and reward them for these efforts. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions </a>and premium omnichannel customer interaction platform.</p>
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        +post_content: "<p>Social media platforms are the most unique of all the channels used for customer engagement. On one hand, they are excellent for responding to customer service inquiries. However, their inherently fun and personal nature also make them ideal for telling brand stories, sharing interesting visual content, and engaging customers in conversations proactively. And statistics show that customers are definitely responding: Forrester states that 80% of consumers use social channels to engage with companies. Here are six ways to engage your customers on social media.<h2><strong>Offer excellent customer service</strong></h2>First and foremost, your social channels should be used to deliver great customer service. Ad Week notes that 54% of customers actually prefer these channels for service over phone and email. If you ignore your customers’ messages, the price can be quite high: One-third of Americans have used these channels to complain about a brand. Your customer service agents therefore need to monitor and respond to inquiries in a timely manner. Negative comments should never be ignored, and agents may invite frustrated customers to continue the conversation on a private channel.<h3><strong>Use different social channels for different purposes</strong></h3>Not all social media platforms serve the same purpose. By understanding each channel’s unique functions, you can optimize your practices to engage more customers. For example, Facebook is a great channel for responding to customer service messages and sharing photos and videos. Twitter is also a prime channel for service, but its quick nature makes it necessary for agents to respond even faster than they do on Facebook. Channels such as Instagram and Snapchat are excellent for sharing visual brand content, such as images of new products or recent events.<h3><strong>Share brand stories</strong></h3>Social channels are a great place to share brand stories. Through photos and videos, your company can tell the story of how your brand originated. Such storytelling is especially appealing to millennial customers who enjoy emotional connections with the brands they support. Visual content can also be used to share testimonials, information about partnerships with other brands or social causes, or current company events.<h3><strong>Engage customers in contests</strong></h3>One of the most creative ways to engage customers proactively is through contests. For example, you might use your social channels to ask customers to vote on favorite products, choose names for new products, or even share videos and photos of themselves with your merchandise. Such engagement makes customers feel that they are part of a community, and it makes them happy to support you.<h3><strong>Educate your customers</strong></h3>Video content is excellent for educating customers on the use of your products and services. Create short videos that you can feature on both your website and your social channels. Customers will appreciate the self-service aspect of such tutorials.<h3><strong>Remember your mobile customers</strong></h3>While some social channels are easily accessible from non-mobile devices, remember that many customers prefer using these platforms on the go. In addition, some messaging apps such as WhatsApp and WeChat are designed for smartphones. Be sure to cater to your mobile customers by offering support on the go, such as using chatbots in messaging programs that provide quick, automated service.Social media channels have excellent potential for customer engagement. By balancing service communications with proactive publications of appealing brand content, you can meet a wide audience of customers who are eager to engage with you online. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>As artificial intelligence continues to change the way in which companies interact with customers, chatbots remain a key player in delivering this modern form of customer service. These digital assistants are more than just a passing trend: Mindbrowser states that 96% of businesses believe chatbots are here to stay. Business Insider adds that by 2020, over 80% of brands are expected to have some kind of chatbot implementation. However, many customer service experts warn that using this form of AI correctly is essential to improving service—if your company does not design them well, their efforts will backfire and lead to customer frustration. Here are five tips to consider when using chatbots for customer service.<h2><strong>Tailor their behavior to your customers’ needs</strong></h2>Just as your human agents are trained to target the needs of your specific customers, chatbots may be designed to do the same. While these little robots may not replace the human touch of your agents, they can certainly approach service in the same way. Analyze customer data closely to determine what your customers want from your brand. Do they like product recommendations? Do they need a faster checkout process? By identifying such needs, you can train chatbots to deliver on these points much as an agent would.<h3><strong>Train them regularly</strong></h3>Just as agents need new information to perform at their best, so do chatbots. Train your chatbots regularly so that they are updated with new brand information. For example, they should be kept up to date regarding new products and pricing information, and they must also be fed customer data so that they can provide the most accurate service in real time.<h3><strong>Use natural language processing for better conversations</strong></h3>Customers may realize they are talking to a chatbot, but there’s no reason you can’t train these digital assistants to carry a good conversation. Using natural language processing, chatbots may be trained to adapt their conversational tone to that of your customers. In addition, you can help them develop a voice that matches your brand style. If their conversations are too robotic and repetitive, customers may become irritated and lose confidence in getting the support they need.<h3><strong>Integrate them into your self-service</strong></h3>Chatbots are adept at collecting information that can then be passed on to human agents. For example, use them to gather basic information at the start of a service interaction—such as a customer’s name, account number, and reason for contact. By automating the initial part of a conversation, you can provide your agents with more time to handle the rest of the service interaction.<h3><strong>Recognize their limitations</strong></h3>This is an area where some brands may be overly ambitious. While the notion of a chatbot completing a service interaction from A to Z is appealing, the truth is that many are unable to do so well. Some are designed to grow smarter as they work, but there will be times when it’s best for a human to step in. Recognize your chatbots’ limitations by assigning them simple, concrete tasks, and make sure that human agents are prepared to step in when a situation becomes complex. Until you have a firm grasp of your chatbots’ efficiency, consider them part of your service team and not a total replacement for human agents.When used wisely, artificial intelligence can be the answer to modernizing your customer service practices. By using chatbots to work closely with your human agents, your brand may ensure that customers enjoy timesaving benefits and a personalized approach to service. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>IVR systems are among the best technologies for empowering customers through automated service. Whether customers want to look up information on their own or connect with an agent, such a system can save them time by ensuring that they are routed to the right place or person every time. In addition, contact center employees can enjoy a greater sense of efficiency, as they are able to complete calls more quickly and share their expertise when the situation demands their specific skills. Here are five ways IVR can power great customer service in your contact center.<h2><strong>Efficient call routing</strong></h2>Above all, IVR is an extremely powerful tool for routing customers when they call your brand. It allows them to bypass menu options that they do not need, and it enables them to speak their responses or enter them from a keypad so that they are routed quickly to the place they need to be. For example, a customer may obtain information about a bank balance or delivery, or he may be connected to an agent who can assist him with a complex service situation.<h3><strong>Faster service with visual IVR</strong></h3>Some systems may feature <a href="https://www.vocalcom.com/739">visual IVR</a>, which allows customers to tap their way through menus. With visual IVR, customers can quickly get into an agent queue, and such systems also support speech recognition and text-to-speech in various languages.<h3><strong>Timesaving benefits during peak times</strong></h3>When your company is especially busy during peak periods (such as holidays), an IVR system can be a timesaver for both agents and customers. The system may be set up to help customers self-serve if they have simple requests. This ensures that they do not spend time waiting to speak to an agent for an otherwise quick question. Contact center agents may be made available to customers with more difficult requests, and more employees will be free to take these calls when IVR steps in to handle the easier tasks.<h3><strong>Greater brand accessibility when agents are unavailable</strong></h3>If your brand does not offer 24/7 customer support, IVR can greatly increase your hours of availability. For requests that may be handled through self-service, an IVR system is ideal as it may empower customers to learn information when your agents are not there to take calls.<h3><strong>An excellent tool for providing feedback</strong></h3>It’s always a great idea to ask for customer feedback immediately following a call. However, some customers may not feel comfortable giving such information directly to the agent, and sending the customer a survey on another channel is not the most efficient way to earn their participation. This is where IVR can assist. After a service interaction has been completed on the voice channel, give the customer the option of answering a brief survey powered by an IVR system. This way, customers can express their honest opinions easily on the very same channel of contact.IVR systems are essential tools for driving great customer service on the voice channel. When a customer needs to speak to an agent or simply wants a quick answer through self-service, such a system is perfect for meeting his needs. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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  "wp_head" => FunctionWrapper {#2505
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2502
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
]

Custom Context

array:31 [
  "timber" => TimberManager {#5291
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7945}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
  "options" => array:30 [
    "scripts_analytics" => ""
    "cookies_banner_text" => "En poursuivant votre navigation, vous acceptez l’utilisation des cookies pour vous proposer des services adaptés et mesurer la fréquentation du site. <a href="https://www.vocalcom.com/mentions-legales/#cookies">En savoir plus</a>"
    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
    "option_contact_phone" => "01 83 62 85 80"
    "option_contact_email" => "[email protected]"
    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
    "options_header_logo" => array:24 [
      "ID" => 11348
      "id" => 11348
      "title" => "logo-vocalcom"
      "filename" => "logo-vocalcom.svg"
      "filesize" => 12700
      "url" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
      "alt" => ""
      "author" => "1"
      "description" => ""
      "caption" => ""
      "name" => "logo-vocalcom-3"
      "status" => "inherit"
      "uploaded_to" => 0
      "date" => "2020-10-02 20:58:13"
      "modified" => "2020-10-02 20:58:13"
      "menu_order" => 0
      "mime_type" => "image/svg+xml"
      "type" => "image"
      "subtype" => "svg+xml"
      "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
      "width" => 311
      "height" => 49
      "sizes" => array:21 [
        "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "thumbnail-width" => 150
        "thumbnail-height" => 150
        "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium-width" => 300
        "medium-height" => 300
        "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium_large-width" => 768
        "medium_large-height" => 1
        "large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "large-width" => 1024
        "large-height" => 1024
        "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "1536x1536-width" => 311
        "1536x1536-height" => 49
        "2048x2048" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "2048x2048-width" => 311
        "2048x2048-height" => 49
        "square_sm" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "square_sm-width" => 300
        "square_sm-height" => 47
      ]
    ]
    "options_header_contact" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "options_header_demo" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "options_header_phone" => "+33 (0)1 55 37 30 50 "
    "mentions" => array:4 [
      0 => array:2 [
        "acf_fc_layout" => "text"
        "text" => "©2020 Vocalcom"
      ]
      1 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Legals"
          "url" => "https://www.vocalcom.com/legals/"
          "target" => ""
        ]
      ]
      2 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Privacy"
          "url" => "https://www.vocalcom.com/privacy-statement/"
          "target" => ""
        ]
      ]
      3 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Cookie policy"
          "url" => "https://www.vocalcom.com/cookie-policy/"
          "target" => ""
        ]
      ]
    ]
    "contact_subtitle" => "Interested in our solutions? "
    "contact_phone" => ""
    "contact_title" => "Get in touch and try it out"
    "contact_btn_left" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "contact_btn_right" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "networks" => array:5 [
      0 => array:2 [
        "pictogram" => array:24 [
          "ID" => 377
          "id" => 377
          "title" => "facebook-icon"
          "filename" => "facebook-icon.svg"
          "filesize" => 1859
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
          "link" => "https://www.vocalcom.com/solutions/collections-call-center/facebook-icon/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "facebook-icon"
          "status" => "inherit"
          "uploaded_to" => 991
          "date" => "2020-08-18 08:16:51"
          "modified" => "2020-09-10 13:44:19"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
          "type" => "image"
          "subtype" => "svg+xml"
          "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
          "width" => 0
          "height" => 0
          "sizes" => array:21 [
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            "thumbnail-height" => 1
            "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "medium-width" => 1
            "medium-height" => 1
            "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "medium_large-width" => 1
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            "large" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
            "large-width" => 1
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            "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
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          ]
        ]
        "url" => "https://www.facebook.com/Vocalcom"
      ]
      1 => array:2 [
        "pictogram" => array:24 [
          "ID" => 389
          "id" => 389
          "title" => "linkedin-icon"
          "filename" => "linkedin-icon.svg"
          "filesize" => 2592
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/linkedin-icon.svg"
          "link" => "https://www.vocalcom.com/offers/cti-salesforce/linkedin-icon/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "linkedin-icon"
          "status" => "inherit"
          "uploaded_to" => 2017
          "date" => "2020-08-18 08:17:10"
          "modified" => "2020-08-18 08:17:10"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
          "type" => "image"
          "subtype" => "svg+xml"
          "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
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          ]
        ]
        "url" => "https://www.linkedin.com/company/vocalcom"
      ]
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        "pictogram" => array:24 [
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          "id" => 411
          "title" => "twitter"
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          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/twitter.svg"
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          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "twitter"
          "status" => "inherit"
          "uploaded_to" => 0
          "date" => "2020-08-18 08:17:49"
          "modified" => "2020-08-18 08:17:49"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
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          "id" => 415
          "title" => "youtube"
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      ]
    ]
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        "number" => "+1 888 622 5266"
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        "number" => "+32 (0)2 467 82 11"
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        "number" => "+34 91 564 64 00"
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        "country" => "CH"
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        "number" => "+216 71 168 400"
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        "number" => "+216 71 168 400"
        "country" => "TN"
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        "number" => "+971 4 446 41 00"
        "country" => "TR"
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      122 => array:2 [
        "number" => "+32 (0)2 467 82 11"
        "country" => "UA"
      ]
      123 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "AE"
      ]
      124 => array:2 [
        "number" => "+44 800 310 0480"
        "country" => "GB"
      ]
      125 => array:2 [
        "number" => "+1 888 622 5266"
        "country" => "US"
      ]
      126 => array:2 [
        "number" => "+54 11 52 74 92 00"
        "country" => "UY"
      ]
      127 => array:2 [
        "number" => "+54 11 52 74 92 00"
        "country" => "VE"
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        "number" => "+971 4 446 41 00"
        "country" => "VN"
      ]
      129 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "YE"
      ]
      130 => array:2 [
        "number" => "+216 71 168 400"
        "country" => "ZM"
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    ]
    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
      "title" => "Covid-19 Status"
      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
      "target" => ""
    ]
    "string_news_btn" => "Read More"
    "numbers_keys" => array:4 [
      0 => array:2 [
        "numbers" => "20+"
        "text" => "<p>years of expertise in customer engagement</p>\n"
      ]
      1 => array:2 [
        "numbers" => "550,000 + "
        "text" => "<p>users in 47+ countries across five continents</p>\n"
      ]
      2 => array:2 [
        "numbers" => "1400+"
        "text" => "<p>customers worldwide</p>\n"
      ]
      3 => array:2 [
        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
      ]
    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
      <p>This page doesn&#8217;t exist anymore</p>\n
      <p class="mb-25">We apologize for the inconvenience.</p>\n
      """
    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162);\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "script_livre_blanc" => """
      <script src="//app-lon03.marketo.com/js/forms2/js/forms2.min.js"></script>\r\n
      <form id="mktoForm_162"></form>\r\n
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162, function(form){\r\n
          form.onSuccess(function(values, followUpUrl) {\r\n
              location.href = "https://www.vocalcom.com/confirmation";\r\n
              return false;\r\n
          });\r\n
      });\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-5 page-paged-5"
  "site" => Site {#2617
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2579
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2578
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2577
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2579}
  "posts" => PostQuery {#2575
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2506
      -_query: WP_Query {#5257
        +query: array:2 [
          "paged" => "5"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 5
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2667
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2679
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2646
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
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            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
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            +"slug": "blog"
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              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2646}
        +comment_count: 0
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        +max_num_pages: 0
        +max_num_comment_pages: 0
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        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "fa24d6c8791a4a5066113f6b521514d4"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2504
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
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        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
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        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
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        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
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        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2505
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2502
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2500
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7755
          +children: array:7 [
            0 => MenuItem {#7738 …70}
            1 => MenuItem {#7736 …72}
            2 => MenuItem {#7728 …72}
            3 => MenuItem {#7718 …72}
            4 => MenuItem {#7708 …72}
            5 => MenuItem {#7696 …72}
            6 => MenuItem {#7690 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2500}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2450
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
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            +"post_name": "91"
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            +"post_content_filtered": ""
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            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
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          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
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          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7678
          +children: array:3 [
            0 => MenuItem {#7676 …72}
            1 => MenuItem {#7674 …72}
            2 => MenuItem {#7672 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2500}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7679
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
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            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
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            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
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            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
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          +"ImageClass": "Timber\Image"
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            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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          +"_css_class": null
          +"post_author": "1"
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          +"post_excerpt": ""
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          +"_menu_item_type": "post_type"
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          +"_menu_item_object": "page"
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          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
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          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
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          +"menu_item_parent": "0"
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          +"object": "page"
          +"type_label": "Page"
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          +"attr_title": ""
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          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7670
          +children: array:3 [
            0 => MenuItem {#7668 …72}
            1 => MenuItem {#7666 …70}
            2 => MenuItem {#7664 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
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          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2500}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7671
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
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            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
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            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
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            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
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            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
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            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
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            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
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            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
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            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
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            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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          +"post_excerpt": ""
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          ]
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          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
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          +"post_modified": "2020-09-30 09:29:29"
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          +"post_content_filtered": ""
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          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
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          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7662
          +children: array:1 [
            0 => MenuItem {#7660 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2500}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7663
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7658
          +children: array:2 [
            0 => MenuItem {#7656 …72}
            1 => MenuItem {#7654 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2500}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7659
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2404
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8036
          +children: array:7 [
            0 => MenuItem {#8032 …71}
            1 => MenuItem {#7075 …73}
            2 => MenuItem {#8025 …73}
            3 => MenuItem {#8011 …72}
            4 => MenuItem {#8001 …73}
            5 => MenuItem {#7989 …73}
            6 => MenuItem {#7983 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2404}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8031
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7971
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2404}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7972 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7963
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2404}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7964 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7955
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2404}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7956 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7951
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2404}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7952 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/5/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/5/"
  "REMOTE_PORT" => "33552"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.159.59"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061faee0740000ea961f1f8000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eac80e0bd58ea96-LHR"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604138158.2708
  "REQUEST_TIME" => 1604138158
]

User


false