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Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

http: //www.vocalcom.com/blog/page/7/
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            +post_date_gmt: "2019-01-29 05:00:00"
            +post_content: "<p>When it comes to winning loyalty, customer experience is the battlefield for modern brands. A recent Walker study revealed that by 2020, customer experience will overtake price and product as significant brand differentiators. While artificial intelligence and personalization continue to rank high on the list of brand priorities in this new year, a greater push for digital transformation as well as a demand for secure experiences will dominate as well. Here are seven major trends shaping the customer experience in 2019.<h2><strong>Customer centricity is a company-wide effort</strong></h2>Successful brands know that everything they do needs to serve their customers’ needs. According to Wunderman, 79% of consumers want brands to show that they care before a purchase is made. Companies are realizing that, in order to embrace a customer-centric approach, a team effort is absolutely necessary. From the executive branch to the customer service representatives, every employee must be on board and work together to deliver the best customer experiences possible.<h3><strong>Greater investment in artificial intelligence</strong></h3>AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. Oracle states that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. Expect to see AI as a power tool for personalization. Brands like Spotify and Amazon, for example, have experienced tremendous success with product recommendations. Chatbots will continue to serve as important tools for assisting customers with concrete tasks such as booking reservations and researching products.<h3><strong>Security is an absolute must</strong></h3>More than ever, customers are demanding the protection of their data. With the establishment of GDPR in 2018 giving European Union citizens power over the use of their personal information, brands worldwide were forced to rethink their policies and become compliant with the new law. Customers need to know that their data is safe, and companies will continue to ensure this by implementing strategies as varied as moving data to the cloud, using machine learning to detect suspicious activity, and employing tools such as voice biometrics, fingerprint ID, and even facial recognition to give customers more secure experiences.<h3><strong>Evolving loyalty programs</strong></h3>While customers enjoy getting free gifts from companies based on their loyalty, many are willing to pay a little extra for a premium experience. Amazon, for example, offers exclusive benefits to its Prime members such as free expedited shipping for a yearly membership fee. Retail brands like Nordstrom have also forged partnerships with social media influencers, offering them free products in exchange for referrals. A Forrester Research report states that 72% of adults online belong to at least one loyalty program, so offering your customers rewards—even for a small fee—just might be worth it.<h3><strong>Digital transformation</strong></h3>Digital transformation will continue to be a priority for many companies. As more and more customers turn to digital devices when engaging with brands, those companies that fail to connect with them will simply lose their business.From brand apps to live chat on brand websites to greater omnichannel engagement, companies will continue to improve their digital presence this year. As Harvard Business School points out, digital leaders have a three-year average gross margin of 55% compared to 37% for companies that are behind in digital transformation.<h3><strong>Predictive analytics</strong></h3>Understanding and predicting customer behavior in advance will save customers both time and frustration. Predictive analytics can determine, for example, the most frequent reasons for customer contact. By learning about key brand issues ahead of time, companies will be able to solve problems proactively. In addition,AI integrated with predictive analytics can optimize the customer experience by using purchase and browsing history for product recommendations. AI combined with predictive behavioral routing can even match customers with customer service agents on the basis of compatible personalities, giving customers truly personalized experiences.<h3><strong>A need for the human touch</strong></h3>As sophisticated as technology might be these days, customers still long for the human touch. When chatbots cannot handle complex customer requests, agents will need to step in. Many customers still have a preference for the voice channel, especially when they need to discuss difficult situations. Agents will need to sharpen their soft skills and become expert problem solvers on the fly, as they will be supporting customers who just might prefer speaking to a real person.2019 promises to be a year of technological innovations balanced with a need for humanized and personalized customer experiences. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          1 => WP_Post {#2606
            +ID: 5027
            +post_author: "1"
            +post_date: "2019-01-22 06:00:00"
            +post_date_gmt: "2019-01-22 05:00:00"
            +post_content: "<p>Artificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have seen tremendous transformations, enabling customers to receive assistance and make purchases effortlessly. Here are five hot trends that will help you engage your mobile customers wherever they are.<h2><strong>Personalized recommendations</strong></h2>Isn’t it a great feeling when a brand recommends a product you actually want? With the help of AI, brands are hoping to do just that. For example, many companies ask customers to mark their favorite products, and this data later helps AI determine products of interest. In addition, AI may collect other information such as browsing history and purchase history to help brands make targeted marketing offers. This precision has proven results: According to PointSource, when AI is present, 49% of customers are willing to shop more frequently while 34% will spend more money.<h3><strong>Automated customer service</strong></h3>Self-service is the ultimate way to save customers time and effort. This demand led to the rise of chatbots, the savvy digital assistants that can do everything from finding the right dress size to taking care of all the details of a customer’s flight. When brands use them wisely—namely, by assigning chatbots tasks that they can complete successfully—customers are simply enamored. As Grand View Research points out, 45% of customers prefer chatbots as their primary means of communication for customer service.<h3><strong>Voice-activated searches</strong></h3>Remember when Siri first became the coolest way to search on your phone? Well, many companies have turned to the same principle to help customers find products more easily. Voice-activated search is on the rise, with AI using natural language processing and search history to guide customers to the products they want. According to Location World, 40% of adults now use voice search at least once per day. With AI giving your brand a boost, your customers will want to speak to you all the time.<h3><strong>Stronger customer service communications</strong></h3>Even when customers want to speak to an agent, AI can lead the way. Artificial intelligence can be used to power IVR menus, ensuring that customers are routed to the most qualified agent efficiently. In addition, with powerful technologies such as Vocalcom’s AI-powered predictive behavioral routing, customers and agents may be paired based on common personality traits and enjoy more meaningful conversations. This use of personality mapping to understand customer preferences and intentions leads them directly to the agent with the most compatible profile, driving customer satisfaction and an exceptional ROI for the brand.<h3><strong>Intelligent assistants at your service</strong></h3>Lastly, chatbots are not the only customer helpers in AI. Going one step beyond, intelligent assistants are exactly what they sound like—sophisticated assistants that provide numerous services to customers. From retail brands to fast food chains, they are stepping in to complete complex tasks and give customers truly personalized experiences. According to IHS Markit, 7 billion devices are projected to carry AI-powered assistants by 2020.Artificial intelligence is changing the way customers interact with brands, making these relationships both easier and more fun. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-01-15 06:00:00"
            +post_date_gmt: "2019-01-15 05:00:00"
            +post_content: "<p>Helping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude, many are also discovering the value of creating customer journey maps. By analyzing data as well as feedback from both customers and employees, your company may develop maps that reflect customers’ experiences, feelings, and motivations as they interact with your brand. As pain points are determined, your company may then design ideal customer experiences. Here are five questions to ask yourself when creating customer journey maps.<h2><strong>Have you analyzed the impact of every channel?</strong></h2>When creating customer journey maps, every channel must be considered as well as the experience of transferring from one to another. For example, what happens when a customer needs to move from social media to live chat? Are agents able to make that transition without asking for repeat information? Do customers waste time during that transition? Understanding every minute detail of the experience across all channels is crucial to improving the customer journey.<h3><strong>Have you identified possible pain points?</strong></h3>The main goal behind creating such a map is to eliminate possible customer pain points. This needs to be done at every possible touchpoint and should take into consideration both the sales and the service processes. For example, your map should identify what happens when a customer makes a purchase via your website, the phone, or an app. For service, you should consider how effective each channel is—live chat or messaging apps, for example, might prove to be more easily accessible to customers than the phone.<h3><strong>Does your technology create seamless experiences?</strong></h3>The technology your company uses in customer interactions must always create seamless experiences. For this reason, it’s absolutely essential to consider the impact of every tool or software solution used. For example, IVR menus need to route customers properly, CRM databases must be up to date and easy for agents to use, and chatbots should only be used to help customers with concrete tasks. If your technology is not making your employees’ and customers’ lives easier, rethink your strategy and offer employees additional training to optimize their performance.<h3><strong>Did you consider the behaviors of different demographics?</strong></h3>Not all customers will interact with your brand in the same manner. For example, older generations may be more likely to contact you on the voice channel, whereas younger generations may have a preference for social media or messaging apps. Consider the possible behaviors of your different demographics, and then determine the pain points that may occur specifically for these individuals.<h3><strong>Did you consider all available feedback?</strong></h3>While your KPIs will tell you a lot about your agents’ performance, the feedback of both agents and customers can provide greater insight about areas where things might go wrong. For example, customer service agents might report problems with certain channels or cite frequent customer concerns. Your customers will add even more detail by offering their comments, explaining exactly how your customer journey really works and what should be improved.Customer journey maps are highly effective for visualizing how customers are actually interacting with your company. By identifying obstacles and revising these maps periodically to reflect any changes to your company’s strategies, you can give your customers the seamless experiences they want. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "5 Questions to Ask When Creating Customer Journey Maps"
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            +post_date: "2019-01-08 06:00:00"
            +post_date_gmt: "2019-01-08 05:00:00"
            +post_content: "<p>You might think that your brand is a digital customer service star. After all, you talk to customers on social media, have an amazing website, and let your chatbots handle all the simple tasks. But before you sit back and let your service run on autopilot, remember this: Creating great customer experiences is all about evolving with your customers. The more you engage them and observe their behavior proactively, the more you can adapt your service to meet—and exceed—their expectations. Here are five tips for transforming your digital customer service for ongoing customer satisfaction.<h2><strong>Map out the customer journey across all digital channels</strong></h2>All too often, brands think that merely having digital channels is enough to keep customers engaged. In reality, most brands do not offer flawless and seamless omnichannel experiences. By mapping out the customer journey across all digital channels, you can determine any customer pain points and create a more balanced omnichannel experience. For example, you may find that customers have difficulty making a transition from social media to live chat, or perhaps your agents are unable to conclude chat conversations quickly due to poor access to customer data. Stay a step ahead of your customers by anticipating problems and solving them proactively.<h3><strong>Prioritize the channels your customers are actually using</strong></h3>While it’s important to offer a consistent experience across all channels, remember that customers have their preferences. Keeping preferred channels in mind is essential when reaching out to them. In addition, some channels may need extra support during peak business times, such as holiday or sales event periods. Adapt your practices to the evolving needs of your customers.<h3><strong>Manage customer data carefully</strong></h3>More than ever, customers demand that their data be secure. If they cannot trust your brand with sensitive information, they simply will not do business with you. Give customers a secure experience when they purchase online or through an app, and let them know what steps you have taken to protect their data. When agents discuss with customers on public channels such as social media, make sure they are trained to handle data discreetly by moving the customer to a private channel.<h3><strong>Balance your use of chatbot and human support</strong></h3>Chatbots are an incredible tool for helping customers with simple tasks. But what happens if the customer’s request is a bit complicated? While you may think your chatbots are service superstars, do not insist upon using them in every context. Sometimes, customers will want to talk to an agent, and conversing with a chatbot who simply doesn’t understand will only frustrate them. Be careful to assign feasible tasks to chatbots, and have your agents ready for times when they need to step in.<h3><strong>Test your processes regularly</strong></h3>How can you really be sure that your customer service processes are working? Give them a test drive from time to time. Put your agents in the customer’s seat to learn what it’s like to contact your company. Does your contact center technology work well? Do agents lose time looking for customer information? Such questions can easily be answered when you take the customer’s point of view and understand how your service actually works.Digital customer service should never be static. With technology advancing as fast as your customers’ tastes, it’s so important to evolve with the changing demands of customer service in order to provide the experiences that win loyal fans. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>For many customers, a conversation with a service agent is a defining moment in their relationship with your brand. An agent who listens attentively and solves the customer’s problem upon first contact can win that person’s loyalty. On the other hand, agents who fall short of expectations convince customers that your brand has fallen short as well. Here are six qualities every agent should have to deliver the kind of service that makes customers love you for life.<h2><strong>A positive attitude.</strong></h2>In customer service, attitude is everything. Agents have a demanding job, and a positive attitude will only make their work easier. Instill your agents with confidence by providing them thorough training and mentoring. When they feel motivated to do their jobs well, that attitude will carry over into their conversations with your customers.<h3><strong>Great listening skills.</strong></h3>Most customers who call brands have something important to say. This is why great listening skills are a must for every customer service agent. When a customer is in a difficult situation and has possibly wasted time, giving him a chance to explain is necessary to making him feel at ease and finding the right solution.<h3><strong>Strong multitasking skills.</strong></h3>During a conversation, agents will likely have to handle data, communicate with peers, and keep the dialogue with the customer flowing—all at the same time. In some cases, the agent may need to speak with multiple customers at once. Multitasking is therefore an essential skill for agents to master. If customers ever need to be placed on hold, agents should inform them so as to prevent any confusion.<h3><strong>An ability to improvise.</strong></h3>Savvy agents know how to handle difficult situations. Sometimes, a frustrated customer may wish to speak to a supervisor. Or, perhaps, a technical error in the contact center might slow down the conversation. In such cases, agents need to be able to improvise and find the best solution adapted to the current situation—the solution that truly meets the individual customer’s needs. For example, moving the customer to another channel may be necessary, or the agent may wish to follow up with him post-contact to ensure that everything was resolved to the customer’s satisfaction.<h3><strong>Empathy.</strong></h3>Agents who connect well with customers are skilled at showing empathy. Making a customer feel valued and understood is critical to winning his confidence. When a customer has experienced a difficult situation, it’s especially important for an agent to listen closely, show his understanding, and willingly propose an optimal solution. That human connection is often just what the customer needs.<h3><strong>A deep understanding of the brand.</strong></h3>Customer service agents do their best work when they have a deep understanding of the company they work for. First and foremost, they should know what kinds of products or services your company sells and be prepared to handle any questions that come their way. In addition, they need to master any technology used in the contact center. Be sure to train agents regularly in the use of tools such as CRM databases and software solutions so that they can perform at their best.Your customer service agents are the human face of your brand. By equipping them with the tools they need and ongoing support, they can delight your customers and give them the personal experiences they are looking for. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2018-12-25 06:00:00"
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            +post_content: "<p>It’s no secret that customers are attached to their mobile devices. Any company that truly values the mobile customer experience knows that making every interaction seamless and engaging is the only way to keep this important customer base. But how exactly do your customers use their smartphones? Take note of these four important trends—and what you need to do to make your mobile customers happy.<h2><strong>Customers love to browse and shop on their mobile devices.</strong></h2>People love to browse for products on the go. According to Smart Insights, mobile sessions account for 59% of all activity on e-commerce sites. If your brand website is optimized or you offer a dedicated company app, mobile customers are far more likely to do business with you. Features such as chat and easy checkout will also make it easier for customers to ask questions and make purchases. If the experience is not an optimal one, beware: Google states that 61% of users are unlikely to return to a mobile site they had trouble accessing and will visit a competitor’s site instead.<h3><strong>Customers still want the human touch.</strong></h3>While many customers may search for information on the go, they may want to speak to an agent or visit a retail location. According to Nectafy, 88% of consumers who search for a type of local business on a smartphone end up calling or visiting that business within 24 hours. This means many things for your company. For one, remember that the voice channel is far from obsolete, as many people want to talk to a real person. In addition, giving customers great in-store experiences at retail locations is essential, as many people like to test products before purchase. Most importantly of all, your mobile site should offer clear contact and address information. For example, clearly post your customer service phone numbers, and use geolocation devices to recommend the customer’s nearest retail location.<h3><strong>Customers love mobile marketing offers.</strong></h3>No one wants to print out a coupon. If your brand makes marketing offers easily accessible, customers are far more likely to redeem them. eMarketer states that mobile offers are actually redeemed 10 times more frequently than print offers. Be sure to ask customers for permission to send offers by email or text, for example, and then send them at the most optimal times. Bar codes and numeric codes are usually the easiest to use, making the redemption process truly seamless.<h3><strong>Customers love your chatbots.</strong></h3>Personalization is key to making customers feel good about their experiences, and no one is helping more than chatbots. Artificial intelligence enables brands to assist mobile customers with tasks such as product research and the purchase process. In addition, when customers mark their favorite items, AI can use this information to make personalized recommendations. According to Mofluid, some retail brands have experienced an increase of 30% in their conversion rates thanks to AI. So go ahead and put your chatbots to work—these digital helpers can assist 24/7 when agents are unavailable and will make your customers’ lives easier.Optimizing the mobile experience is essential to staying ahead of the competition. By giving your mobile customers efficient service and relevant content on the go, you can ensure that they will choose your brand every time. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>While some may think that AI is gradually replacing the human element of customer experience, new innovations in AI are actually bringing humans closer together. With Vocalcom’s AI-powered predictive behavioral routing, customers are matched with agents based on common personality traits to create rich and personalized conversations with a powerful human connection.<h2><strong>How do personality mapping and predictive behavioral routing work?</strong></h2>Predictive behavioral routing is based on a simple concept: Personalities that click together foster greater dialogue. When two people establish a personal connection, conversations become smoother and more natural. In the context of customer experience, this means giving customers the understanding and support they need when contacting a business. Through the use of the Process Communication Model—one of the world’s most groundbreaking models for analyzing personality and learning how and why people communicate—Vocalcom has turned the art of understanding customer personality into a veritable science. Unlike skills-based routing, which uses criteria set ahead of time, predictive behavioral routing combines both historical and real-time data with artificial intelligence to determine the many important factors that influence customer interactions with agents. Since PCM is language-based, Vocalcom can capture customer personality data passively without obligating the user to complete a survey. Using text or voice, Vocalcom’s AI technology can determine a customer’s psychological and emotional needs, communication preferences, and personality profile through a comprehensive analysis of customer interactions. Similar data collected on agents’ personalities combined with information regarding their interaction history, skills, and knowledge enables the prediction of a perfect match between customer and agent. As a conversation progresses, the technology gives agents real-time advice on the best way to continue the dialogue.<h3><strong>What are the benefits of predictive behavioral routing?</strong></h3>Predictive behavioral routing brings numerous benefits to the contact center and your business. When customers enjoy meaningful conversations with agents that lead to faster outcomes, higher satisfaction scores are a natural result. This can further lead to the optimization of other contact center KPIs, such as improved first contact resolution and reduced average handling times. When it comes to sales, every business knows that a customer’s comfort during a conversation is essential. If a sales agent’s personality does not match well with a customer’s—for example, if he is too aggressive, passive, or does not listen attentively—the chances for a sale decrease dramatically. For this reason, predictive behavioral routing may lead to significantly improved sales conversions as the customer can have a true dialogue that leads him to purchase.Vocalcom continues to transform the customer experience with its advanced implementation of artificial intelligence. By continuing to improve and perfect its machine-learning algorithm, Vocalcom ensures that customers are given the most optimal experience every time they interact with an agent. With AI-powered Predictive Behavioral Routing, customers and agents are paired effortlessly to engage in exceptional conversations that lead to greater customer satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "Using Personality Mapping to Generate an ROI Unheard of for Contact Center Solutions"
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          7 => WP_Post {#2613
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            +post_content: "<p>With the holiday season fast approaching, brands are eager to offer customers the best deals possible with the hope of winning their loyalty. From retail to telecommunications to restaurant chains, numerous industries strive to stand out from the competition. But just what does it take for consumers to choose your brand over others? These days, you need to offer them more than just great deals. Here are five ways to win customers’ hearts and urge them to choose your brand.<h2><strong>Bridge the gap between the in-store and digital experience</strong></h2>Many people will tell you that customer experience has gone digital. Indeed, a Big Commerce study states that 51% of Americans prefer to shop online, and a whopping 96% of this demographic has made an online purchase in their life. However, brick and mortar stores are far from abandoned.A RetailDIVE study found that 62% of consumers prefer shopping in-store rather than online because they want to see and try out products before making a purchase. The question is not whether to focus on stores or the digital experience. Nowadays, customers need your brand to bridge the gap between the two. For example, allow customers to make purchases on your website and pick up in store if they wish. Furthermore, offer the same benefits in-store as you do online, such as the same discounts. Make sure that customers are able to browse and shop seamlessly no matter where they choose to interact with your brand.<h3><strong>Give them discounts on the products they want</strong></h3>Sometimes, brands offer exceptional sales events with the promise of heavy discounts. The trouble is that most of the time, not all products are discounted, leaving some customers thrilled with a great deal and others completely left out. Instead of luring customers with big offers, focus instead on giving everyone discounts on the products they really want. For example, consider giving them 20% off any item of their choice for a limited time. This way, everyone can benefit from your sales event and feel that their money is going toward a purchase they actually want to make.<h3><strong>Personalize each experience</strong></h3>There are endless ways to personalize each customer experience, and it’s absolutely worth the effort. According to Salesforce, 64% of consumers want personalized offers from retail brands. Give customers tailor-made experiences with the aid of artificial intelligence, such as assistance during the online purchase process, customized recommendations based on research and purchase history, and marketing offers based on the customer’s location.<h3><strong>Make each experience effortless.</strong></h3>Customers will always choose convenience. If your brand consistently offers effortless experiences, you are far more likely to attract and retain customers. For example, sending timely live chat invitations on your website, using chatbots to help mobile customers, and offering an easy checkout process both online and in-store are ways to make shopping both painless and enjoyable. The less customers have to figure out your brand, the more they will be willing to support you.<h3><strong>Surpass customer expectations</strong></h3>Giving customers that extra “wow” factor is a sure way to make them notice you. When retail locations show in-store demonstrations of products and offer small gifts, customers are more willing to stop by. This kind of attention tells them that you understand their need to see products before buying, and it simultaneously shows that your brand cares to reward people just for coming to the store. The same is true with the digital experience. When you provide free shipping or offer to gift wrap items proactively, for example, customers save time and effort. A little bit of extra effort can go a long way toward surpassing expectations—and winning loyalty.Customers have many choices nowadays. To lead them to your brand, you need to stand out and offer the greatest overall value for their spending. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>Most companies agree that employee engagement is vital to brand success. When employees feel motivated to do their best, they can deliver service that customers love. At the heart of such engagement lies feedback—the more you listen to them and consider their advice, the more engaged and content they will be. Yet, according to Gallup, only 15% of employees worldwide feel engaged in their jobs. Here are four ways to get your employees talking and make them—and your brand—shine above the competition.<h2><strong>Ask them for direct feedback</strong></h2>Very often, employees understand customer preferences better than a company’s executive board. Those who interact with customers on a daily basis are especially knowledgeable about customer feelings regarding products and services. Asking employees for regular feedback about their interactions is an ideal way to create experiences that better serve your customers. And when you acknowledge the opinions of your employees, you win their trust, improve their productivity, and ultimately take steps toward building a better brand.<h3><strong>Let them educate one another</strong></h3>Since your employees have skills and experiences to share, why not let them help each other? Peer training is a highly productive and motivating way to engage employees and tackle issues that are impacting your customer service. Conduct peer training sessions during which employees are able to share their best practices and roleplay with one another. According to Udemy, 42% of employees state that learning and development is the most important company benefit considered when deciding where to work. Give your employees good reason to work for you by showing them that you value their voices.<h3><strong>Give them opportunities for growth</strong></h3>Employees should be rewarded for their achievements, and this can mean promoting them to roles that suit them best. For example, a customer service agent may be promoted to a management position if he demonstrates great service. Likewise, an agent may be appointed as a training leader if the company thinks he has good ideas to share. According to a Bridge survey, 67% of millennials would leave a position if the job lacked growth and leadership opportunities. So make sure your employees can climb the ladder to success—and watch your brand do the same.<h3><strong>Involve them in service design</strong></h3>It’s one thing to ask employees for feedback. It’s another thing to trust them with designing new processes and services based on their experiences. Show them your confidence by involving them in your service design. For example, ask them to help you create better call scripts, customer surveys, and training sessions. Based on their feedback, consider ways in which service processes may be streamlined in each department. Involving employees in the actual implementation of new processes is an excellent way to ensure that they will be motivated to do their best in an environment that suits their needs and the needs of your customers.If employees are happy to work for your company, their enthusiasm will extend to their work. When customers feel that they are supporting a brand that respects its staff, they will know how much you value them as well. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>When it comes to winning loyalty, customer experience is the battlefield for modern brands. A recent Walker study revealed that by 2020, customer experience will overtake price and product as significant brand differentiators. While artificial intelligence and personalization continue to rank high on the list of brand priorities in this new year, a greater push for digital transformation as well as a demand for secure experiences will dominate as well. Here are seven major trends shaping the customer experience in 2019.<h2><strong>Customer centricity is a company-wide effort</strong></h2>Successful brands know that everything they do needs to serve their customers’ needs. According to Wunderman, 79% of consumers want brands to show that they care before a purchase is made. Companies are realizing that, in order to embrace a customer-centric approach, a team effort is absolutely necessary. From the executive branch to the customer service representatives, every employee must be on board and work together to deliver the best customer experiences possible.<h3><strong>Greater investment in artificial intelligence</strong></h3>AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. Oracle states that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. Expect to see AI as a power tool for personalization. Brands like Spotify and Amazon, for example, have experienced tremendous success with product recommendations. Chatbots will continue to serve as important tools for assisting customers with concrete tasks such as booking reservations and researching products.<h3><strong>Security is an absolute must</strong></h3>More than ever, customers are demanding the protection of their data. With the establishment of GDPR in 2018 giving European Union citizens power over the use of their personal information, brands worldwide were forced to rethink their policies and become compliant with the new law. Customers need to know that their data is safe, and companies will continue to ensure this by implementing strategies as varied as moving data to the cloud, using machine learning to detect suspicious activity, and employing tools such as voice biometrics, fingerprint ID, and even facial recognition to give customers more secure experiences.<h3><strong>Evolving loyalty programs</strong></h3>While customers enjoy getting free gifts from companies based on their loyalty, many are willing to pay a little extra for a premium experience. Amazon, for example, offers exclusive benefits to its Prime members such as free expedited shipping for a yearly membership fee. Retail brands like Nordstrom have also forged partnerships with social media influencers, offering them free products in exchange for referrals. A Forrester Research report states that 72% of adults online belong to at least one loyalty program, so offering your customers rewards—even for a small fee—just might be worth it.<h3><strong>Digital transformation</strong></h3>Digital transformation will continue to be a priority for many companies. As more and more customers turn to digital devices when engaging with brands, those companies that fail to connect with them will simply lose their business.From brand apps to live chat on brand websites to greater omnichannel engagement, companies will continue to improve their digital presence this year. As Harvard Business School points out, digital leaders have a three-year average gross margin of 55% compared to 37% for companies that are behind in digital transformation.<h3><strong>Predictive analytics</strong></h3>Understanding and predicting customer behavior in advance will save customers both time and frustration. Predictive analytics can determine, for example, the most frequent reasons for customer contact. By learning about key brand issues ahead of time, companies will be able to solve problems proactively. In addition,AI integrated with predictive analytics can optimize the customer experience by using purchase and browsing history for product recommendations. AI combined with predictive behavioral routing can even match customers with customer service agents on the basis of compatible personalities, giving customers truly personalized experiences.<h3><strong>A need for the human touch</strong></h3>As sophisticated as technology might be these days, customers still long for the human touch. When chatbots cannot handle complex customer requests, agents will need to step in. Many customers still have a preference for the voice channel, especially when they need to discuss difficult situations. Agents will need to sharpen their soft skills and become expert problem solvers on the fly, as they will be supporting customers who just might prefer speaking to a real person.2019 promises to be a year of technological innovations balanced with a need for humanized and personalized customer experiences. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-01-29 06:00:00"
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        +post_content: "<p>Artificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have seen tremendous transformations, enabling customers to receive assistance and make purchases effortlessly. Here are five hot trends that will help you engage your mobile customers wherever they are.<h2><strong>Personalized recommendations</strong></h2>Isn’t it a great feeling when a brand recommends a product you actually want? With the help of AI, brands are hoping to do just that. For example, many companies ask customers to mark their favorite products, and this data later helps AI determine products of interest. In addition, AI may collect other information such as browsing history and purchase history to help brands make targeted marketing offers. This precision has proven results: According to PointSource, when AI is present, 49% of customers are willing to shop more frequently while 34% will spend more money.<h3><strong>Automated customer service</strong></h3>Self-service is the ultimate way to save customers time and effort. This demand led to the rise of chatbots, the savvy digital assistants that can do everything from finding the right dress size to taking care of all the details of a customer’s flight. When brands use them wisely—namely, by assigning chatbots tasks that they can complete successfully—customers are simply enamored. As Grand View Research points out, 45% of customers prefer chatbots as their primary means of communication for customer service.<h3><strong>Voice-activated searches</strong></h3>Remember when Siri first became the coolest way to search on your phone? Well, many companies have turned to the same principle to help customers find products more easily. Voice-activated search is on the rise, with AI using natural language processing and search history to guide customers to the products they want. According to Location World, 40% of adults now use voice search at least once per day. With AI giving your brand a boost, your customers will want to speak to you all the time.<h3><strong>Stronger customer service communications</strong></h3>Even when customers want to speak to an agent, AI can lead the way. Artificial intelligence can be used to power IVR menus, ensuring that customers are routed to the most qualified agent efficiently. In addition, with powerful technologies such as Vocalcom’s AI-powered predictive behavioral routing, customers and agents may be paired based on common personality traits and enjoy more meaningful conversations. This use of personality mapping to understand customer preferences and intentions leads them directly to the agent with the most compatible profile, driving customer satisfaction and an exceptional ROI for the brand.<h3><strong>Intelligent assistants at your service</strong></h3>Lastly, chatbots are not the only customer helpers in AI. Going one step beyond, intelligent assistants are exactly what they sound like—sophisticated assistants that provide numerous services to customers. From retail brands to fast food chains, they are stepping in to complete complex tasks and give customers truly personalized experiences. According to IHS Markit, 7 billion devices are projected to carry AI-powered assistants by 2020.Artificial intelligence is changing the way customers interact with brands, making these relationships both easier and more fun. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-01-22 06:00:00"
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        +post_content: "<p>Helping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude, many are also discovering the value of creating customer journey maps. By analyzing data as well as feedback from both customers and employees, your company may develop maps that reflect customers’ experiences, feelings, and motivations as they interact with your brand. As pain points are determined, your company may then design ideal customer experiences. Here are five questions to ask yourself when creating customer journey maps.<h2><strong>Have you analyzed the impact of every channel?</strong></h2>When creating customer journey maps, every channel must be considered as well as the experience of transferring from one to another. For example, what happens when a customer needs to move from social media to live chat? Are agents able to make that transition without asking for repeat information? Do customers waste time during that transition? Understanding every minute detail of the experience across all channels is crucial to improving the customer journey.<h3><strong>Have you identified possible pain points?</strong></h3>The main goal behind creating such a map is to eliminate possible customer pain points. This needs to be done at every possible touchpoint and should take into consideration both the sales and the service processes. For example, your map should identify what happens when a customer makes a purchase via your website, the phone, or an app. For service, you should consider how effective each channel is—live chat or messaging apps, for example, might prove to be more easily accessible to customers than the phone.<h3><strong>Does your technology create seamless experiences?</strong></h3>The technology your company uses in customer interactions must always create seamless experiences. For this reason, it’s absolutely essential to consider the impact of every tool or software solution used. For example, IVR menus need to route customers properly, CRM databases must be up to date and easy for agents to use, and chatbots should only be used to help customers with concrete tasks. If your technology is not making your employees’ and customers’ lives easier, rethink your strategy and offer employees additional training to optimize their performance.<h3><strong>Did you consider the behaviors of different demographics?</strong></h3>Not all customers will interact with your brand in the same manner. For example, older generations may be more likely to contact you on the voice channel, whereas younger generations may have a preference for social media or messaging apps. Consider the possible behaviors of your different demographics, and then determine the pain points that may occur specifically for these individuals.<h3><strong>Did you consider all available feedback?</strong></h3>While your KPIs will tell you a lot about your agents’ performance, the feedback of both agents and customers can provide greater insight about areas where things might go wrong. For example, customer service agents might report problems with certain channels or cite frequent customer concerns. Your customers will add even more detail by offering their comments, explaining exactly how your customer journey really works and what should be improved.Customer journey maps are highly effective for visualizing how customers are actually interacting with your company. By identifying obstacles and revising these maps periodically to reflect any changes to your company’s strategies, you can give your customers the seamless experiences they want. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-01-15 06:00:00"
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        +post_content: "<p>You might think that your brand is a digital customer service star. After all, you talk to customers on social media, have an amazing website, and let your chatbots handle all the simple tasks. But before you sit back and let your service run on autopilot, remember this: Creating great customer experiences is all about evolving with your customers. The more you engage them and observe their behavior proactively, the more you can adapt your service to meet—and exceed—their expectations. Here are five tips for transforming your digital customer service for ongoing customer satisfaction.<h2><strong>Map out the customer journey across all digital channels</strong></h2>All too often, brands think that merely having digital channels is enough to keep customers engaged. In reality, most brands do not offer flawless and seamless omnichannel experiences. By mapping out the customer journey across all digital channels, you can determine any customer pain points and create a more balanced omnichannel experience. For example, you may find that customers have difficulty making a transition from social media to live chat, or perhaps your agents are unable to conclude chat conversations quickly due to poor access to customer data. Stay a step ahead of your customers by anticipating problems and solving them proactively.<h3><strong>Prioritize the channels your customers are actually using</strong></h3>While it’s important to offer a consistent experience across all channels, remember that customers have their preferences. Keeping preferred channels in mind is essential when reaching out to them. In addition, some channels may need extra support during peak business times, such as holiday or sales event periods. Adapt your practices to the evolving needs of your customers.<h3><strong>Manage customer data carefully</strong></h3>More than ever, customers demand that their data be secure. If they cannot trust your brand with sensitive information, they simply will not do business with you. Give customers a secure experience when they purchase online or through an app, and let them know what steps you have taken to protect their data. When agents discuss with customers on public channels such as social media, make sure they are trained to handle data discreetly by moving the customer to a private channel.<h3><strong>Balance your use of chatbot and human support</strong></h3>Chatbots are an incredible tool for helping customers with simple tasks. But what happens if the customer’s request is a bit complicated? While you may think your chatbots are service superstars, do not insist upon using them in every context. Sometimes, customers will want to talk to an agent, and conversing with a chatbot who simply doesn’t understand will only frustrate them. Be careful to assign feasible tasks to chatbots, and have your agents ready for times when they need to step in.<h3><strong>Test your processes regularly</strong></h3>How can you really be sure that your customer service processes are working? Give them a test drive from time to time. Put your agents in the customer’s seat to learn what it’s like to contact your company. Does your contact center technology work well? Do agents lose time looking for customer information? Such questions can easily be answered when you take the customer’s point of view and understand how your service actually works.Digital customer service should never be static. With technology advancing as fast as your customers’ tastes, it’s so important to evolve with the changing demands of customer service in order to provide the experiences that win loyal fans. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-01-08 06:00:00"
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        +post_content: "<p>For many customers, a conversation with a service agent is a defining moment in their relationship with your brand. An agent who listens attentively and solves the customer’s problem upon first contact can win that person’s loyalty. On the other hand, agents who fall short of expectations convince customers that your brand has fallen short as well. Here are six qualities every agent should have to deliver the kind of service that makes customers love you for life.<h2><strong>A positive attitude.</strong></h2>In customer service, attitude is everything. Agents have a demanding job, and a positive attitude will only make their work easier. Instill your agents with confidence by providing them thorough training and mentoring. When they feel motivated to do their jobs well, that attitude will carry over into their conversations with your customers.<h3><strong>Great listening skills.</strong></h3>Most customers who call brands have something important to say. This is why great listening skills are a must for every customer service agent. When a customer is in a difficult situation and has possibly wasted time, giving him a chance to explain is necessary to making him feel at ease and finding the right solution.<h3><strong>Strong multitasking skills.</strong></h3>During a conversation, agents will likely have to handle data, communicate with peers, and keep the dialogue with the customer flowing—all at the same time. In some cases, the agent may need to speak with multiple customers at once. Multitasking is therefore an essential skill for agents to master. If customers ever need to be placed on hold, agents should inform them so as to prevent any confusion.<h3><strong>An ability to improvise.</strong></h3>Savvy agents know how to handle difficult situations. Sometimes, a frustrated customer may wish to speak to a supervisor. Or, perhaps, a technical error in the contact center might slow down the conversation. In such cases, agents need to be able to improvise and find the best solution adapted to the current situation—the solution that truly meets the individual customer’s needs. For example, moving the customer to another channel may be necessary, or the agent may wish to follow up with him post-contact to ensure that everything was resolved to the customer’s satisfaction.<h3><strong>Empathy.</strong></h3>Agents who connect well with customers are skilled at showing empathy. Making a customer feel valued and understood is critical to winning his confidence. When a customer has experienced a difficult situation, it’s especially important for an agent to listen closely, show his understanding, and willingly propose an optimal solution. That human connection is often just what the customer needs.<h3><strong>A deep understanding of the brand.</strong></h3>Customer service agents do their best work when they have a deep understanding of the company they work for. First and foremost, they should know what kinds of products or services your company sells and be prepared to handle any questions that come their way. In addition, they need to master any technology used in the contact center. Be sure to train agents regularly in the use of tools such as CRM databases and software solutions so that they can perform at their best.Your customer service agents are the human face of your brand. By equipping them with the tools they need and ongoing support, they can delight your customers and give them the personal experiences they are looking for. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>It’s no secret that customers are attached to their mobile devices. Any company that truly values the mobile customer experience knows that making every interaction seamless and engaging is the only way to keep this important customer base. But how exactly do your customers use their smartphones? Take note of these four important trends—and what you need to do to make your mobile customers happy.<h2><strong>Customers love to browse and shop on their mobile devices.</strong></h2>People love to browse for products on the go. According to Smart Insights, mobile sessions account for 59% of all activity on e-commerce sites. If your brand website is optimized or you offer a dedicated company app, mobile customers are far more likely to do business with you. Features such as chat and easy checkout will also make it easier for customers to ask questions and make purchases. If the experience is not an optimal one, beware: Google states that 61% of users are unlikely to return to a mobile site they had trouble accessing and will visit a competitor’s site instead.<h3><strong>Customers still want the human touch.</strong></h3>While many customers may search for information on the go, they may want to speak to an agent or visit a retail location. According to Nectafy, 88% of consumers who search for a type of local business on a smartphone end up calling or visiting that business within 24 hours. This means many things for your company. For one, remember that the voice channel is far from obsolete, as many people want to talk to a real person. In addition, giving customers great in-store experiences at retail locations is essential, as many people like to test products before purchase. Most importantly of all, your mobile site should offer clear contact and address information. For example, clearly post your customer service phone numbers, and use geolocation devices to recommend the customer’s nearest retail location.<h3><strong>Customers love mobile marketing offers.</strong></h3>No one wants to print out a coupon. If your brand makes marketing offers easily accessible, customers are far more likely to redeem them. eMarketer states that mobile offers are actually redeemed 10 times more frequently than print offers. Be sure to ask customers for permission to send offers by email or text, for example, and then send them at the most optimal times. Bar codes and numeric codes are usually the easiest to use, making the redemption process truly seamless.<h3><strong>Customers love your chatbots.</strong></h3>Personalization is key to making customers feel good about their experiences, and no one is helping more than chatbots. Artificial intelligence enables brands to assist mobile customers with tasks such as product research and the purchase process. In addition, when customers mark their favorite items, AI can use this information to make personalized recommendations. According to Mofluid, some retail brands have experienced an increase of 30% in their conversion rates thanks to AI. So go ahead and put your chatbots to work—these digital helpers can assist 24/7 when agents are unavailable and will make your customers’ lives easier.Optimizing the mobile experience is essential to staying ahead of the competition. By giving your mobile customers efficient service and relevant content on the go, you can ensure that they will choose your brand every time. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>While some may think that AI is gradually replacing the human element of customer experience, new innovations in AI are actually bringing humans closer together. With Vocalcom’s AI-powered predictive behavioral routing, customers are matched with agents based on common personality traits to create rich and personalized conversations with a powerful human connection.<h2><strong>How do personality mapping and predictive behavioral routing work?</strong></h2>Predictive behavioral routing is based on a simple concept: Personalities that click together foster greater dialogue. When two people establish a personal connection, conversations become smoother and more natural. In the context of customer experience, this means giving customers the understanding and support they need when contacting a business. Through the use of the Process Communication Model—one of the world’s most groundbreaking models for analyzing personality and learning how and why people communicate—Vocalcom has turned the art of understanding customer personality into a veritable science. Unlike skills-based routing, which uses criteria set ahead of time, predictive behavioral routing combines both historical and real-time data with artificial intelligence to determine the many important factors that influence customer interactions with agents. Since PCM is language-based, Vocalcom can capture customer personality data passively without obligating the user to complete a survey. Using text or voice, Vocalcom’s AI technology can determine a customer’s psychological and emotional needs, communication preferences, and personality profile through a comprehensive analysis of customer interactions. Similar data collected on agents’ personalities combined with information regarding their interaction history, skills, and knowledge enables the prediction of a perfect match between customer and agent. As a conversation progresses, the technology gives agents real-time advice on the best way to continue the dialogue.<h3><strong>What are the benefits of predictive behavioral routing?</strong></h3>Predictive behavioral routing brings numerous benefits to the contact center and your business. When customers enjoy meaningful conversations with agents that lead to faster outcomes, higher satisfaction scores are a natural result. This can further lead to the optimization of other contact center KPIs, such as improved first contact resolution and reduced average handling times. When it comes to sales, every business knows that a customer’s comfort during a conversation is essential. If a sales agent’s personality does not match well with a customer’s—for example, if he is too aggressive, passive, or does not listen attentively—the chances for a sale decrease dramatically. For this reason, predictive behavioral routing may lead to significantly improved sales conversions as the customer can have a true dialogue that leads him to purchase.Vocalcom continues to transform the customer experience with its advanced implementation of artificial intelligence. By continuing to improve and perfect its machine-learning algorithm, Vocalcom ensures that customers are given the most optimal experience every time they interact with an agent. With AI-powered Predictive Behavioral Routing, customers and agents are paired effortlessly to engage in exceptional conversations that lead to greater customer satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>With the holiday season fast approaching, brands are eager to offer customers the best deals possible with the hope of winning their loyalty. From retail to telecommunications to restaurant chains, numerous industries strive to stand out from the competition. But just what does it take for consumers to choose your brand over others? These days, you need to offer them more than just great deals. Here are five ways to win customers’ hearts and urge them to choose your brand.<h2><strong>Bridge the gap between the in-store and digital experience</strong></h2>Many people will tell you that customer experience has gone digital. Indeed, a Big Commerce study states that 51% of Americans prefer to shop online, and a whopping 96% of this demographic has made an online purchase in their life. However, brick and mortar stores are far from abandoned.A RetailDIVE study found that 62% of consumers prefer shopping in-store rather than online because they want to see and try out products before making a purchase. The question is not whether to focus on stores or the digital experience. Nowadays, customers need your brand to bridge the gap between the two. For example, allow customers to make purchases on your website and pick up in store if they wish. Furthermore, offer the same benefits in-store as you do online, such as the same discounts. Make sure that customers are able to browse and shop seamlessly no matter where they choose to interact with your brand.<h3><strong>Give them discounts on the products they want</strong></h3>Sometimes, brands offer exceptional sales events with the promise of heavy discounts. The trouble is that most of the time, not all products are discounted, leaving some customers thrilled with a great deal and others completely left out. Instead of luring customers with big offers, focus instead on giving everyone discounts on the products they really want. For example, consider giving them 20% off any item of their choice for a limited time. This way, everyone can benefit from your sales event and feel that their money is going toward a purchase they actually want to make.<h3><strong>Personalize each experience</strong></h3>There are endless ways to personalize each customer experience, and it’s absolutely worth the effort. According to Salesforce, 64% of consumers want personalized offers from retail brands. Give customers tailor-made experiences with the aid of artificial intelligence, such as assistance during the online purchase process, customized recommendations based on research and purchase history, and marketing offers based on the customer’s location.<h3><strong>Make each experience effortless.</strong></h3>Customers will always choose convenience. If your brand consistently offers effortless experiences, you are far more likely to attract and retain customers. For example, sending timely live chat invitations on your website, using chatbots to help mobile customers, and offering an easy checkout process both online and in-store are ways to make shopping both painless and enjoyable. The less customers have to figure out your brand, the more they will be willing to support you.<h3><strong>Surpass customer expectations</strong></h3>Giving customers that extra “wow” factor is a sure way to make them notice you. When retail locations show in-store demonstrations of products and offer small gifts, customers are more willing to stop by. This kind of attention tells them that you understand their need to see products before buying, and it simultaneously shows that your brand cares to reward people just for coming to the store. The same is true with the digital experience. When you provide free shipping or offer to gift wrap items proactively, for example, customers save time and effort. A little bit of extra effort can go a long way toward surpassing expectations—and winning loyalty.Customers have many choices nowadays. To lead them to your brand, you need to stand out and offer the greatest overall value for their spending. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Most companies agree that employee engagement is vital to brand success. When employees feel motivated to do their best, they can deliver service that customers love. At the heart of such engagement lies feedback—the more you listen to them and consider their advice, the more engaged and content they will be. Yet, according to Gallup, only 15% of employees worldwide feel engaged in their jobs. Here are four ways to get your employees talking and make them—and your brand—shine above the competition.<h2><strong>Ask them for direct feedback</strong></h2>Very often, employees understand customer preferences better than a company’s executive board. Those who interact with customers on a daily basis are especially knowledgeable about customer feelings regarding products and services. Asking employees for regular feedback about their interactions is an ideal way to create experiences that better serve your customers. And when you acknowledge the opinions of your employees, you win their trust, improve their productivity, and ultimately take steps toward building a better brand.<h3><strong>Let them educate one another</strong></h3>Since your employees have skills and experiences to share, why not let them help each other? Peer training is a highly productive and motivating way to engage employees and tackle issues that are impacting your customer service. Conduct peer training sessions during which employees are able to share their best practices and roleplay with one another. According to Udemy, 42% of employees state that learning and development is the most important company benefit considered when deciding where to work. Give your employees good reason to work for you by showing them that you value their voices.<h3><strong>Give them opportunities for growth</strong></h3>Employees should be rewarded for their achievements, and this can mean promoting them to roles that suit them best. For example, a customer service agent may be promoted to a management position if he demonstrates great service. Likewise, an agent may be appointed as a training leader if the company thinks he has good ideas to share. According to a Bridge survey, 67% of millennials would leave a position if the job lacked growth and leadership opportunities. So make sure your employees can climb the ladder to success—and watch your brand do the same.<h3><strong>Involve them in service design</strong></h3>It’s one thing to ask employees for feedback. It’s another thing to trust them with designing new processes and services based on their experiences. Show them your confidence by involving them in your service design. For example, ask them to help you create better call scripts, customer surveys, and training sessions. Based on their feedback, consider ways in which service processes may be streamlined in each department. Involving employees in the actual implementation of new processes is an excellent way to ensure that they will be motivated to do their best in an environment that suits their needs and the needs of your customers.If employees are happy to work for your company, their enthusiasm will extend to their work. When customers feel that they are supporting a brand that respects its staff, they will know how much you value them as well. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        "contents_0_text" => "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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      +"contents_0_text": "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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Custom Context

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        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7954}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
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    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
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      "id" => 11348
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        "number" => "+216 71 168 400"
        "country" => "TG"
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        "number" => "+216 71 168 400"
        "country" => "TN"
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        "number" => "+971 4 446 41 00"
        "country" => "TR"
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      122 => array:2 [
        "number" => "+32 (0)2 467 82 11"
        "country" => "UA"
      ]
      123 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "AE"
      ]
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        "number" => "+44 800 310 0480"
        "country" => "GB"
      ]
      125 => array:2 [
        "number" => "+1 888 622 5266"
        "country" => "US"
      ]
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        "number" => "+54 11 52 74 92 00"
        "country" => "UY"
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        "number" => "+54 11 52 74 92 00"
        "country" => "VE"
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        "number" => "+971 4 446 41 00"
        "country" => "VN"
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        "number" => "+971 4 446 41 00"
        "country" => "YE"
      ]
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        "number" => "+216 71 168 400"
        "country" => "ZM"
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    ]
    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
      "title" => "Covid-19 Status"
      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
      "target" => ""
    ]
    "string_news_btn" => "Read More"
    "numbers_keys" => array:4 [
      0 => array:2 [
        "numbers" => "20+"
        "text" => "<p>years of expertise in customer engagement</p>\n"
      ]
      1 => array:2 [
        "numbers" => "550,000 + "
        "text" => "<p>users in 47+ countries across five continents</p>\n"
      ]
      2 => array:2 [
        "numbers" => "1400+"
        "text" => "<p>customers worldwide</p>\n"
      ]
      3 => array:2 [
        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
      ]
    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
      <p>This page doesn&#8217;t exist anymore</p>\n
      <p class="mb-25">We apologize for the inconvenience.</p>\n
      """
    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162);\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "script_livre_blanc" => """
      <script src="//app-lon03.marketo.com/js/forms2/js/forms2.min.js"></script>\r\n
      <form id="mktoForm_162"></form>\r\n
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162, function(form){\r\n
          form.onSuccess(function(values, followUpUrl) {\r\n
              location.href = "https://www.vocalcom.com/confirmation";\r\n
              return false;\r\n
          });\r\n
      });\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-7 page-paged-7"
  "site" => Site {#2525
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2520
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2519
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2518
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2520}
  "posts" => PostQuery {#2516
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2515
      -_query: WP_Query {#5266
        +query: array:2 [
          "paged" => "7"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 7
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2676
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2688
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2655
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2655}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "b086b31cdb0a8393dd1e1cc456ce878a"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2513
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2514
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2511
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2509
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7764
          +children: array:7 [
            0 => MenuItem {#7747 …70}
            1 => MenuItem {#7745 …72}
            2 => MenuItem {#7737 …72}
            3 => MenuItem {#7727 …72}
            4 => MenuItem {#7717 …72}
            5 => MenuItem {#7705 …72}
            6 => MenuItem {#7699 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2509}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2459
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "91"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:07"
            +"post_modified_gmt": "2020-09-30 07:29:07"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
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            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 91
            +"menu_item_parent": "0"
            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7687
          +children: array:3 [
            0 => MenuItem {#7685 …72}
            1 => MenuItem {#7683 …72}
            2 => MenuItem {#7681 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2509}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7688
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
            +"to_ping": ""
            +"pinged": ""
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            +"post_modified_gmt": "2020-09-30 07:29:27"
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            +"guid": "https://www.vocalcom.com/?p=1767"
            +"menu_order": 32
            +"post_mime_type": ""
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            +"db_id": 1767
            +"menu_item_parent": "0"
            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
          +"menu_order": 32
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1767
          +"menu_item_parent": "0"
          +"object_id": "71"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7679
          +children: array:3 [
            0 => MenuItem {#7677 …72}
            1 => MenuItem {#7675 …70}
            2 => MenuItem {#7673 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2509}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7680
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
            +"menu_order": 36
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7671
          +children: array:1 [
            0 => MenuItem {#7669 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2509}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7672
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7667
          +children: array:2 [
            0 => MenuItem {#7665 …72}
            1 => MenuItem {#7663 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2509}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7668
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2413
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8045
          +children: array:7 [
            0 => MenuItem {#8041 …71}
            1 => MenuItem {#7084 …73}
            2 => MenuItem {#8034 …73}
            3 => MenuItem {#8020 …72}
            4 => MenuItem {#8010 …73}
            5 => MenuItem {#7998 …73}
            6 => MenuItem {#7992 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2413}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8040
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7980
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2413}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7981 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7972
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2413}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7973 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7964
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2413}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7965 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7960
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2413}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7961 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/7/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/7/"
  "REMOTE_PORT" => "11408"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "173.245.54.248"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fa3b15d000000c524244000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eac6efbcea000c5-IAD"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604137425.4589
  "REQUEST_TIME" => 1604137425
]

User


false