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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

How to Reduce Average Handle Time in the Contact Center

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Article Retail & Services Remote working

14 May 2020

Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution

News CCaaS Who we are

28 Apr 2020

Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360

Article Remote working

27 Apr 2020

ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities

News Who we are

21 Apr 2020

Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity

Article Retail & Services Remote working

14 Apr 2020

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

Article Retail & Services Remote working

09 Apr 2020

Leading Argentine Electrodomestic Retailer Frávega Migrates Contact Center Agents to Remote Model with No Service Disruption and Full Compliance of Strict Data Security Policies

Article Remote working

06 Apr 2020

PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutions

Article Remote working

25 Mar 2020

Comdata Spain Transitions 600 Agents to a Remote Model in Under 2 Weeks Using Vocalcom Solutions

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