With Vocalcom’s cloud call center solution, manage customer interactions across all channels—phone, text messaging, email, web, chat and social media—through a unified platform that can be accessed from anywhere.
Make remote work easier and add agents in only a few minutes thanks to the flexibility and scalability of our cloud call center solutions. Our AWS-based cloud call center solutions can be deployed in just a few hours, enabling you to adjust your resources and guarantee the best possible level of customer satisfaction.
Agent experience is a key factor in customer satisfaction. Give your agents a more comfortable set-up and reduce the need for training with a call center solution featuring a highly intuitive, unified interface and a comprehensive overview of the customer journey—across all communication channels.
With the Vocalcom Salesforce Edition cloud solution, natively available in Salesforce, manage your call center and all of your customer interactions in Salesforce. Offer a personalized, omnichannel customer experience while improving your agents’ productivity.
Interested in our solutions?
Choose the leading call center solution
Vocalcom is a world leader and international supplier of cloud-based call center solutions for customer service, sales, telemarketing and debt collection. Our call center solution enables you to manage your inbound and outbound customer contacts across all communication channels within a single unified platform.
20 years of expertise in customer experience and call center solutions
For 20 years, Vocalcom has been supporting companies of all sizes and in all industries with its robust, high-performing call center solution for managing customer interactions and offering an effortless omnichannel experience.
Rely on our expert teams around the world
Vocalcom’s local experts provide multifaceted support for the deployment of your call center and customer service solution. Our consulting, professional training and customer success management services ensure hassle-free deployment of your project.