Innovation is at the heart of what we do. Since 1995, Vocalcom designs, develops and implements cloud and on-premise call center technologies that simplify management of all customer interaction channels and offer an exceptional experience. Our solutions can be tailored to any size of company and to any industry.
Vocalcom, leader of cloud and on-premise contact center solutions recognized for the past 25 years for its “voice dialer,” is evolving its offer toward a multichannel solution in order to allow brands to offer their customers the right channel at the right time with the relevant information. We work, hand in hand, with our business and technological partners, in order to offer you the best of customer service technology, everywhere in the world.
This award in the Technological Innovation category, delivered by Relation Client Magazine, recognizes the innovative customer service delivered by La Maison Saint-Gobain thanks to the Vocalcom contact center solution natively integrated with Salesforce.
TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2021 CRM Excellence Award for helping clients improve the customer experience
Our contact center solutions have been recognized for the 8th consecutive year in the Gartner Magic Quadrant for the completeness of our vision and our ability to execute.
20+
years of expertise in customer engagement
550,000+
users in 47+ countries across five continents
1400+
customers worldwide
1 Billion
interactions processed annually
Our extensive range of innovative solutions, designed to meet the end user’s needs, gives contact center managers quick and easy access to best practices, and to the tools they need for effective omnichannel interaction.
Our cloud contact center solution scales up and down to adapt quickly to your needs with “instant-on” integration of new features. It evolves along with your business and enables your agents to improve customer satisfaction, no matter where they are.
Our all-in-one solution gives agents an intuitive interface with a simple, comprehensive view of each customer’s information and journey so they can provide an exceptional experience over all communication channels.
Our platform provides the flexibility needed for the best customer experience, on any communication channel, and integrates seamlessly with your business applications for end-to-end management of the customer journey.
Our 15 offices and wide-ranging network of partners on 4 continents enable Vocalcom to mobilize local teams to analyze your needs, then set up, customize and maintain your call center solution to guarantee your success.
