Innovation is at the heart of what we do. Since 1995, Vocalcom designs, develops and implements cloud and on-premise call center technologies that simplify management of all customer interaction channels and offer an exceptional experience. Our solutions can be tailored to any size of company and to any industry.
Our cloud solutions were placed for the 7th consecutive year in the Gartner Magic Quadrant for Contact Centers as a Service (CCaaS) for the completeness of our vision and our ability to execute.
Vocalcom received the 2019 Bronze Stevie Award for Sales & Customer Service for its Feedback Management solution in the Relationship Management Solution category.
Salesforce recognized Vocalcom as the ISV Partner with the best growth in 2019, with the Vocalcom Salesforce Edition contact center solution, natively available in Salesforce.
20+
years of expertise in customer engagement
550,000 +
users in 47+ countries across five continents
1400+
customers worldwide
1 Billion
interactions processed annually
Our extensive range of innovative solutions, designed to meet the end user’s needs, gives contact center managers quick and easy access to best practices, and to the tools they need for effective omnichannel interaction.
Our cloud contact center solution scales up and down to adapt quickly to your needs with “instant-on” integration of new features. It evolves along with your business and enables your agents to improve customer satisfaction, no matter where they are.
Our all-in-one solution gives agents an intuitive interface with a simple, comprehensive view of each customer’s information and journey so they can provide an exceptional experience over all communication channels.
Our platform provides the flexibility needed for the best customer experience, on any communication channel, and integrates seamlessly with your business applications for end-to-end management of the customer journey.
Our 15 offices and wide-ranging network of partners on 4 continents enable Vocalcom to mobilize local teams to analyze your needs, then set up, customize and maintain your call center solution to guarantee your success.
