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An innovative, all-in-one cloud contact center solution that simplifies customer engagement

A world leader of cloud-based omnichannel contact center solutions for customer service, sales, marketing and debt collection

Innovation is at the heart of what we do. Since 1995, Vocalcom designs, develops and implements cloud and on-premise call center technologies that simplify management of all customer interaction channels and offer an exceptional experience. Our solutions can be tailored to any size of company and to any industry.

Acclaimed technology

Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2019

Our cloud solutions were placed for the 7th consecutive year in the Gartner Magic Quadrant for Contact Centers as a Service (CCaaS) for the completeness of our vision and our ability to execute.

Vocalcom won a 2019 Stevie Award for Sales and Customer Service

Vocalcom received the 2019 Bronze Stevie Award for Sales & Customer Service for its Feedback Management solution in the Relationship Management Solution category.

Vocalcom recognized as the 2019 Salesforce ISV Partner with the best growth

Salesforce recognized Vocalcom as the ISV Partner with the best growth in 2019, with the Vocalcom Salesforce Edition contact center solution, natively available in Salesforce.

20+

years of expertise in customer engagement

550,000 +

users in 47+ countries across five continents

1400+

customers worldwide

1 Billion

interactions processed annually

An omnichannel platform that puts flexibility and agility first for your contact center

Innovation from square one

Our extensive range of innovative solutions, designed to meet the end user’s needs, gives contact center managers quick and easy access to best practices, and to the tools they need for effective omnichannel interaction.

Cloud scalability

Our cloud contact center solution scales up and down to adapt quickly to your needs with “instant-on” integration of new features. It evolves along with your business and enables your agents to improve customer satisfaction, no matter where they are.

All-in-one simplicity

Our all-in-one solution gives agents an intuitive interface with a simple, comprehensive view of each customer’s information and journey so they can provide an exceptional experience over all communication channels.

More flexibility for more agility

Our platform provides the flexibility needed for the best customer experience, on any communication channel, and integrates seamlessly with your business applications for end-to-end management of the customer journey.

Trusted by over 1 400 customers

Shape

Worldwide coverage with local support

Our 15 offices and wide-ranging network of partners on 4 continents enable Vocalcom to mobilize local teams to analyze your needs, then set up, customize and maintain your call center solution to guarantee your success.

Interested in our solutions?

+1 888 622 5266

Get in touch and try it out