Offer a seamless experience across all channels
Communicate effortlessly with your customers on their preferred channels on an unlimited number of channels from a single, intuitive platform that offers your agents a 360° view of customer history.
Revolutionalize your customer interactions with the intuitive, omnichannel, and AI-ready contact center solution: Hermes360. Offer exceptional customer service, maximize the comfort and work of your agents, and increase their productivity, all while maximizing the efficiency of your outbound call campaigns.
The Vocalcom Hermes360 cloud contact center software gives your agents—whether in the office or working from home—the smart features they need to provide quick, relevant responses to your customers across all interaction channels: voice, email, text messaging, web, chat, and social media.
Communicate effortlessly with your customers on their preferred channels on an unlimited number of channels from a single, intuitive platform that offers your agents a 360° view of customer history.
Connect to your CRMs and access customer data from a Hermes IVR to offer a relevant, personalized, omnichannel, and predictive journey. Use data to the fullest to create and offer the best answers for each customer.
Analyze the performance of your contact center and the quality of your customer journeys with real-time indicators and detailed reports to react quickly and improve your operational efficiency.
Choose the performance of our contact center solution
The Vocalcom cloud contact center solution integrates complete management features of your inbound and outbound calls for a quality customer experience: intelligent routing that is modifiable in real time, wait queue management and overflow strategies, outbound call dialer to increase productivity.
The Vocalcom Hermes360 cloud contact center platform allows you to manage your customer interactions on a single communication thread on all channels: phone, email, SMS, web forms, chat, digital messages, and social media. Your agents gain efficiency and comfort by accessing a 360° view of the customer journey in an intuitive interface.
The Hermes360 contact center solution connects with most industry CRMs, covering all the powerful features of CCaaS that your agents need in a CRM environment.
Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.
Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.
The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.
The Vocalcom cloud contact center solution integrates complete management features of your inbound and outbound calls for a quality customer experience: intelligent routing that is modifiable in real time, wait queue management and overflow strategies, outbound call dialer to increase productivity.
The Vocalcom Hermes360 cloud contact center platform allows you to manage your customer interactions on a single communication thread on all channels: phone, email, SMS, web forms, chat, digital messages, and social media. Your agents gain efficiency and comfort by accessing a 360° view of the customer journey in an intuitive interface.
The Hermes360 contact center solution connects with most industry CRMs, covering all the powerful features of CCaaS that your agents need in a CRM environment.
Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.
Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.
The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.
Hermes360 enriches your customer journeys thanks to its large portfolio of social messaging apps, combined with its dialer—the most powerful on the market. Adapt your discussion to the roles and objectives of your customers, and revolutionize your customer engagement by offering your customers the channel they want at any time: email, phone call, callback, live chat, Twitter, Apple Messages, WhatsApp, Messenger, etc.
Drive your customer engagement strategies based on data and increase the productivity of your agents thanks to their real-time history. Offer personalized customer service by accessing contextual customer data from your contact center solution. The Vocalcom Hermes360 platform integrates easily with leading CRM solutions on the market, such as Salesforce, Microsoft Dynamics, and ZenDesk, to offer an exceptional customer experience.
Oversee your contact center with supervision tools and analyze customer journeys for a better understanding of their needs. Access a large range of management and supervision, analysis, and quality management tools to measure the quality of customer interactions and support your agents: supervision in real time, listening, whispering, conference, recording, and satisfaction surveys. Increase your customer satisfaction quickly!
The Vocalcom Hermes360 solution is designed to ensure agent well-being. By combining data collected by AI and the Hermes Smart Journey Creator tool, we allow your colleagues to fully use their skills and concentrate on high value-added operations.
With our unique Vocalcom Salesforce Edition solution, natively available in Salesforce, manage all customer interactions—inbound and outbound calls, email, text messaging, chat, social media and more—through a single application: Salesforce. Combine the best cloud contact center software with the leading CRM application to boost your productivity and efficiency.
Blog article
16 Jul 2020
Customer Service Technology
Blog article Remote working CCaaS
27 Apr 2020
Vocalcom Hermes Media
