Offer a seamless experience across all channels
Communicate with customers effortlessly via an unlimited number of media managed through a single intuitive platform that gives agents a comprehensive view of each customer’s history.
The Vocalcom Hermes360 cloud contact center software gives your agents—whether in the office or working from home—the smart features they need to provide quick, relevant responses to your customers across all interaction channels: voice, email, text messaging, web, chat, and social media.
Communicate with customers effortlessly via an unlimited number of media managed through a single intuitive platform that gives agents a comprehensive view of each customer’s history.
Easily integrate chatbots and Smart Pairing technologies with your cloud contact center platform to facilitate self-service and increase the value of each interaction.
Analyze your cloud contact center performance with real-time dashboards and detailed reports in order to react quickly and improve your operating efficiency.
Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.
Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.
The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.
Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.
Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.
The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.
Your contact centersupervisors can use a panoply of tools native to Vocalcom’s cloud software to measure the quality of each customer interaction and support your agents: real-time supervision, call listening, whispering, conferencing, conversation recording and satisfaction surveys. Improve customer satisfaction in a flash!
With our unique Vocalcom Salesforce Edition solution, natively available in Salesforce, manage all customer interactions—inbound and outbound calls, email, text messaging, chat, social media and more—through a single application: Salesforce. Combine the best cloud contact center software with the leading CRM application to boost your productivity and efficiency.
Vocalcom Hermes Media
Vocalcom Hermes Utilities
Vocalcom Hermes Health
