Make your telesales, telemarketing, appointment booking and web lead callbacks even more effective with a professional telemarketing software that integrates the most powerful predictive dialer on the market.
Effectiveness, meet quality. Spend more time interacting with customers while following local regulations. The predictive dialer in Vocalcom’s telemarketing software determines the best strategy for calls and callbacks, detects voicemail and increases the contact rate for your prospects and clients.
No need for computer skills: the wizard integrated into our telemarketing software guides you through each step to create campaigns and automatically upload your call files from CSV files or from your CRM. Your web leads are added to your campaigns as you go and receive immediate callbacks to hike up your success rate.
Vocalcom’s telemarketing software features real-time dashboards with over 300 customizable KPIs and detailed reports. Analyze the results from your campaigns and improve your agents’ performance with our native tools for quality management: call listening, recording, whispering, chat, satisfaction surveys, and more.
Choose from 4 automatic dialing modes based on your needs: preview, progressive, predictive and click-to-dial.
Guarantee compliance with local legislation for outbound calls (Bloctel, Ofcom, TCPA, Anatel, etc.)
Create campaigns easily and import your files with a wizard that guides you step by step through an intuitive interface.
Manage your outbound call campaigns from Salesforce with the Vocalcom Salesforce Edition solution, natively available in Salesforce.
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