Telemarketing software & outbound dialer

Boost your sales with top-of-the-line telemarketing software that automates your outbound calls

Make your telesales, telemarketing, appointment booking and web lead callbacks even more effective with a professional telemarketing software that integrates the most powerful predictive dialer on the market.

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Fast-track your company's growth

Vocalcom’s telemarketing software includes smart predictive dialing capabilities that increase the productivity of your outbound call campaigns and kick sales into high gear.

Boost your outbound campaigns’ effectiveness

Increase your telemarketingcampaigns’ contact rate and your agents’ productivity with the powerful algorithms of Vocalcom’s predictive dialer.

Create campaigns in just a few clicks

Create your campaigns quickly by automatically importing your files and adding web leads as you go—it’s easy with Vocalcom’s intuitive telemarketing softwarewizard.

Optimize your results in real time

Monitor the coverage rate of your leads and customers files, the results from your campaigns and your agents’ performance in real time to maximize your impact on sales.

The biggest names chose Vocalcom

More contacts, less idle time

Effectiveness, meet quality. Spend more time interacting with customers while following local regulations. The predictive dialer in Vocalcom’s telemarketing software determines the best strategy for calls and callbacks, detects voicemail and increases the contact rate for your prospects and clients.

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Create outbound campaigns quickly with our intuitive wizard

No need for computer skills: the wizard integrated into our telemarketing software guides you through each step to create campaigns and automatically upload your call files from CSV files or from your CRM. Your web leads are added to your campaigns as you go and receive immediate callbacks to hike up your success rate.

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Optimize your performance and your customer service quality

Vocalcom’s telemarketing software features real-time dashboards with over 300 customizable KPIs and detailed reports. Analyze the results from your campaigns and improve your agents’ performance with our native tools for quality management: call listening, recording, whispering, chat, satisfaction surveys, and more.

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Improve your outbound campaign's results

Manage your campaigns through the wealth of features in Vocalcom’s telemarketing software and achieve your goals.

Predictive dialer

Choose from 4 automatic dialing modes based on your needs: preview, progressive, predictive and click-to-dial.

Regulatory compliance

Guarantee compliance with local legislation for outbound calls (Bloctel, Ofcom, TCPA, Anatel, etc.)

Script editor

Assist your agents with an integrated script editor to respond to objections and make your pitch efficiently.

Call recording

Improve customer interaction quality and agents’ training with our native tool for secure call recording.

Campaign creation wizard

Create campaigns easily and import your files with a wizard that guides you step by step through an intuitive interface.

Reporting

Use powerful campaign analysis tools to measure your results, fine-tune your scripts and help your agents improve.

Quality Management

Help your agents improve call quality with our listening, whispering, chat and conferencing features as well as satisfaction surveys.

CRM integration

Integrate Vocalcom’s solution with your CRM or business software to get direct access to customer data and update them after each interaction.

Native Salesforce solution

Manage your outbound call campaigns from Salesforce with the Vocalcom Salesforce Edition solution, natively available in Salesforce.

They use Vocalcom solutions

Vocalcom Hermes Media

[Le Figaro]: Counting on customer service excellence to boost digital adoption

Vocalcom Hermes Insurance

[CNM Prévoyance Santé] Fostering a close customer relationship through a 100% remote model

Vocalcom Hermes Outsourcer

[TRICOM] Relying on an omnichannel solution to win new markets