Engage your customers on digital channels
With Hermes Digital Journey, engage your customers on a dream journey! Communicate according to their needs, on the right channel, at the right time, and with the relevant information.
The new version of Hermes360. The result of an innovation strategy implemented by Vocalcom, this new version was designed to create targeted and profitable customer journeys that revolutionize interactions. Easy to use, our solution offers agents dedicated features that maximize their work comfort, improve their performance, and offer them personalized answers throughout the customer journey, no matter which communication channel is used.
With Hermes Digital Journey, engage your customers on a dream journey! Communicate according to their needs, on the right channel, at the right time, and with the relevant information.
With Hermes Universal CRM Connector, enrich your favorite CRM with the advanced Hermes features for inbound and outbound calls, or combine several CRMs for different customers (for outsourcers).
With the new reporting and analysis features of Hermes360, oversee your contact center with latest-generation supervision tools. Analyze customer journeys for a better understanding of their needs.
Discover the adventures of Sofia and Adam, through five use cases that revolutionize customer engagement, on all channels: Call deflection and omnichannel orders, debt collection, online order and product return, car assistance, retail and upsell.
Innovation at the service of customer engagement and performance
25+
years of expertise in customer engagement
550,000+
users in 47+ countries across five continents
1200+
customers worldwide
1 Billion
interactions processed annually
Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.
Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.
Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.
Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase
Fernando Gavalche
CIO
Sage Espagne
Omnichannel call center software in the cloud for a seamless customer experience
Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.
Your cloud call center software, now available natively in Salesforce
Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.
Vocalcom, a leader since 1995
Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.
