With Vocalcom contact center software, gain operational and managerial efficiency, measure your performance in real time and view your production statistics with ease.
Manage your business and flows with ease with intuitive dashboards. React quickly on all your channels thanks to a personalized configuration of all reports. Thanks to Vocalcom Quality Management tools, evaluate the effectiveness of your agents and support them on their skills development.
The Vocalcom interface allows you to customize your indicators: track more than 1000 kpis, on all your channels, both on your incoming and outgoing contacts. You can also personnalize your dashboards, modifying your interface, its content and layout, for clear, fast and engaging follow-up.
Achieve your goals, improve customer satisfaction, and engage employees with Vocalcom monitoring tools and reports. Vocalcom reporting & analytics solutions allow you to monitor the performance of your campaigns in real time, highlight key indicators, and therefore quickly and simply adapt the management of your agents and their interactions.
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