Engage your customers in a dream journey! According to their needs, communicate with the right channel, at the right time, using the right message.
With our new Hermes Digital Journey solution, implement proactive engagement strategies, for customer and agents satisfaction, and improve your productivity.
Spain : Expo RelacionCliente 23 & 24 of November – Madrid
France: CX All Verticals – 6th of decembre – Paris
Enable your favorite CRM with Hermes advanced outbound and inbound capability
or combine multiple CRMs for different customers (for BPO)
The best -in class solution for digital, voice, customer care, sales & marketing
20+
years of expertise in customer engagement
550,000+
users in 47+ countries across five continents
1400+
customers worldwide
1 Billion
interactions processed annually
Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.
Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.
Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.
Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase
Fernando Gavalche
CIO
Sage Espagne
This award in the Technological Innovation category, delivered by Relation Client Magazine, recognizes the innovative customer service delivered by La Maison Saint-Gobain thanks to the Vocalcom contact center solution natively integrated with Salesforce.
TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2021 CRM Excellence Award for helping clients improve the customer experience
Our contact center solutions have been recognized for the 8th consecutive year in the Gartner Magic Quadrant for the completeness of our vision and our ability to execute.
Article Outbound call center solution
News Outbound call center solution
Customer Experience Article
Omnichannel call center software in the cloud for a seamless customer experience
Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.
Your cloud call center software, now available natively in Salesforce
Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.
Vocalcom, a leader since 1995
Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.
