Customer Service
Call Center Software
Your Omnichannel Cloud Contact Center Solution
Connect with your clients wherever they are, through any communication channel, using intuitive and flexible call center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agents’ productivity.
Improve your customers’ and agents’ experience with all-in-one call center software in the cloud
The biggest companies trust us
20+
years of expertise in customer engagement
550,000 +
users in 47+ countries across five continents
1400+
customers worldwide
1 Billion
interactions processed annually
A leader in cloud call center software for Customer Service, Sales, Telemarketing and Debt Collection
Customer Service
Provide an exceptional customer experience with call center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.
Sales & Telemarketing
Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.
Debt Collection
Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.
Vocalcom’s high level of engagement with Sage allowed the deployment of an important contact center project with an immediate ROI and a productivity increase of 60%.
Fernando Galvache
CIO
Sage
Adopt the best technology
Gartner positioned Vocalcom in the CCaaS Magic Quadrant in 2019
Our cloud solutions were placed for the 7th consecutive year in the Gartner Magic Quadrant for Contact Centers as a Service (CCaaS) for the completeness of our vision and our ability to execute.
Vocalcom won a 2019 Stevie Award for Sales and Customer Service
Vocalcom received the 2019 Bronze Stevie Award for Sales & Customer Service for its Feedback Management solution in the Relationship Management Solution category.
Vocalcom recognized as the 2019 Salesforce ISV Partner with the best growth
Salesforce recognized Vocalcom as the ISV Partner with the best growth in 2019, with the Vocalcom Salesforce Edition contact center solution, natively available in Salesforce.
News
News
Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions.
Read MoreCustomer Service
Simplify optimizes the patient journey for scheduling medical appointments thanks to Vocalcom cloud contact center solutions
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Omnichannel call center software in the cloud for a seamless customer experience
Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.
Your cloud call center software, now available natively in Salesforce
Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.
Vocalcom, a leader since 1995
Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.