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Call Center Software

Your Omnichannel Cloud Contact Center Solution

Connect with your clients wherever they are, through any communication channel, using intuitive and flexible contact center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agents’ productivity.

Product news and events

Hermes Digital Journey

Engage your customers in a dream journey! According to their needs, communicate with the right channel, at the right time, using the right message.

With our new Hermes Digital Journey solution, implement proactive engagement strategies, for customer and agents satisfaction, and improve your productivity.

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Upcoming Events

UK:  Contact center & Customer service Summit 12th & 13th September  – with I-Net Communications​

BrazilConarec 13 & 14 of September  – with Infobip partnership​

FranceCRM Meetings 14 & 15 of September​ – Cannes

Spain : Expo RelacionCliente 24 & 25 of November – Madrid

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Hermes Universal CRM Connector - HUCC

Enable your favorite CRM with Hermes advanced outbound and inbound capability

or combine multiple CRMs for different customers (for BPO)

The best -in class solution for digital, voice, customer care, sales & marketing

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20+

years of expertise in customer engagement

550,000+

users in 47+ countries across five continents

1400+

customers worldwide

1 Billion

interactions processed annually

Improve your customers’ and agents’ experience with all-in-one contact center software in the cloud

Customer Service

Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.

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Sales & Telemarketing

Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.

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Debt Collection

Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.

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Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase

Fernando Gavalche

CIO

Sage Espagne

Adopt the best ot the technology

Gold Trophy at the 2021 CX AWARDS

This award in the Technological Innovation category, delivered by Relation Client Magazine, recognizes the innovative customer service delivered by La Maison Saint-Gobain thanks to the Vocalcom contact center solution natively integrated with Salesforce.

Hermes360 wins the 2021 CRM Excellence Award

TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2021 CRM Excellence Award for helping clients improve the customer experience

Gartner positions Vocalcom in the 2020 Magic Quadrant for CCaaS

Our contact center solutions have been recognized for the 8th consecutive year in the Gartner Magic Quadrant for the completeness of our vision and our ability to execute.

News

Article Who we are

Vocalcom business development
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Article Call Center Software Technology

Product innovations allowing contact centers to have an approach that simplifies customers’ lives
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Customer Experience Customer Service Article Customer relationship

What are the changes to customer service?
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Request a demo or Contact Vocalcom
Any questions? Fill out the form below to contact us and learn more about our solutions or request a free, personalized demo.

Interested in our solutions?

+33 (0)1 55 37 30 50

Get in touch for more information

Omnichannel call center software in the cloud for a seamless customer experience

Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.

 

Your cloud call center software, now available natively in Salesforce

Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.

 

Vocalcom, a leader since 1995

Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.