Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Book a demo ›
Vocalcom intelligent dialer solution improve connect rates and maximize outbound call volume by automating the dialing process. Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence. Additional features like voicemail drop enable reps to quickly leave prospects messages and seamlessly move on to their next customer. Schedule a demo › of an artificial intelligence-powered app that improve sales. Vocalcom for Sales is native to Salesforce.
Trust and reliability. Vocalcom leverages state-of-the-art technology to ensure your contact center is reliable, secure and always available. Our technology works right out of the box, integrates with other tools, and expands to fit your business. It's a cloud-based platform, which means there is no infrastructure to buy, set up, or manage. Of the hundreds of advantages offered by Vocalcom, perhaps the most valuable are high security-standards, customizable solutions, and innovation-focused systems. Schedule a demo ›
What we love about the Vocalcom solution is the simplicity of having everything inside of Salesforce and being able to manage everything from within the platform (Voice and digital channels) The omni-channel routing provided by Vocalcom allow us to deliver personalized omnichannel customer experiences, create effortless customer journeys, and build lasting profitable customer relationships.
We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier.
Vocalcom has transformed majicJack’s call center, revolutionizing our customer experience and increasing the efficiency of both the sales and service teams. Since we switched to Vocalcom, agents productivity has tripled and customer satisfaction has increased by up to 37%. The Vocalcom user interface is amazing, one of the nicest I've seen.
Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI
Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us
We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.
Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.
We're giving qualifying startups free software for a year. How to apply? You must be new to Vocalcom and have less than €250k in funding. Check out the Vocalcom Startups and SMBs program ›
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