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Call Center Software

Your Omnichannel Cloud Contact Center Solution

Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center solution to intelligently manage your inbound and outbound contacts. For more seamless customer relations and more productive agents.

Create personalized and engaging interactions on all channels

The new version of Hermes360. The result of an innovation strategy implemented by Vocalcom, this new version was designed to create targeted and profitable customer journeys that revolutionize interactions. Easy to use, our solution offers agents dedicated features that maximize their work comfort, improve their performance, and offer them personalized answers throughout the customer journey, no matter which communication channel is used.

Innovation at the service of customer engagement and performance

Engage your customers on digital channels

With Hermes Digital Journey, engage your customers on a dream journey! Communicate according to their needs, on the right channel, at the right time, and with the relevant information.

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Oversee an omnichannel strategy with your CRM

With Hermes Universal CRM Connector, enrich your favorite CRM with the advanced Hermes features for inbound and outbound calls, or combine several CRMs for different customers (for outsourcers).

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Oversee and analyze your performance

With the new reporting and analysis features of Hermes360, oversee your contact center with latest-generation supervision tools. Analyze customer journeys for a better understanding of their needs.

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The use cases of Hermès Digital Journey

Discover the adventures of Sofia and Adam, through five use cases that revolutionize customer engagement, on all channels: Call deflection and omnichannel orders, debt collection, online order and product return, car assistance, retail and upsell.

Innovation at the service of customer engagement and performance

Leading companies put their trust in us

20+

years of expertise in customer engagement

550,000+

users in 47+ countries across five continents

1200+

customers worldwide

1 Billion

interactions processed annually

Improve your customers’ and agents’ experience with all-in-one contact center software in the cloud

Customer Service

Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.

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Sales & Telemarketing

Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.

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Debt Collection

Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.

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Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase

Fernando Gavalche

CIO

Sage Espagne

News

Chatbot & Artificial Intelligence Blog article

Transform your customer experience with AI
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Chatbot & Artificial Intelligence Blog article

AI in the Contact Centre: an ally for your customer service?
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Blog article CCaaS

Digitizing customer services: towards more proactive campaigns
Read More
Request a demo or Contact Vocalcom
Any questions? Fill out the form below to contact us and learn more about our solutions or request a free, personalized demo.

Interested in our solutions?

+33 (0)1 55 37 30 50

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Omnichannel call center software in the cloud for a seamless customer experience

Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.

 

Your cloud call center software, now available natively in Salesforce

Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.

 

Vocalcom, a leader since 1995

Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.