Omnichannel White Paper
Omnichannel White Paper
Improve your customers’ and agents’ experience with all-in-one contact center software in the cloud
20+
years of expertise in customer engagement
550,000+
users in 47+ countries across five continents
1400+
customers worldwide
1 Billion
interactions processed annually
Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.
Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.
Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.
Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase
Fernando Gavalche
CIO
Sage Espagne
Our contact center solutions have been recognized for the 8th consecutive year in the Gartner Magic Quadrant for the completeness of our vision and our ability to execute.
Our cloud contact center solutions and our ability to innovate constantly were recognized by Frost & Sullivan in their 2020 Radar European Contact Center as a Service report
Salesforce recognized Vocalcom as the ISV Partner with the best growth in 2019, with the Vocalcom Salesforce Edition contact center solution, natively available in Salesforce.
Omnichannel call center software in the cloud for a seamless customer experience
Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.
Your cloud call center software, now available natively in Salesforce
Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.
Vocalcom, a leader since 1995
Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.
