Vocalcom wins 2018 Stevie Awards for Sales & Customer Service
The company has won the 2018 Gold ‘Contact Center Solution – New Version’ and Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ awards.
AI-Powered Contact Center Platform
Learn from the best—our customers
Innovative Companies Rely on Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation.
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation.
20+
Years of customer
engagement leadership
engagement leadership
180,000+
Users in 80+ countries
across five continents
across five continents
1,400+
Enterprises
rely on Vocalcom
rely on Vocalcom
1 Billion+
Interactions
processed annually
processed annually
[ Everything You Need All in One Place ]
Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents.
Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents.
Gartner Names Vocalcom Visionary in 2018
CCaaS Magic Quadrant
Vocalcom for Service
Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Book a demo ›
[ Reliable, Secure and Always Available ]
Adaptable, AI-Powered and Amazingly Simple
Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.
Vocalcom for Sales
Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence. Additional features like voicemail drop enable reps to quickly leave prospects messages and seamlessly move on to their next customer. Request a demo › Vocalcom for Sales is native to Salesforce.
[ Sell More, Have More Conversations ]
Want a big jump in revenues? Accelerate sales productivity with automated dialing, intelligent lead prioritization, and instant automation. An integrated system to contact, connect and close more deals. All in one console.
An ROI of nearly +350% is unheard of for Contact Center Solutions
With Vocalcom Cloud, upfront investment for hardware and software are eliminated. Cost savings also stem from reduced maintenance, labor and IT support costs. The platform helps to reduce handle times, improve visibility and pair agent and customer on data and personality, increasing overall productivity by as much as 25 percent. Learn How Vocalcom Cloud-based Contact Center Platform Delivered an ROI of +350% Get a Quick Quote › This could be the beginning of a beautiful relationship.
What we love about the Vocalcom solution is the simplicity of having everything inside of Salesforce and being able to manage everything from within the platform (Voice and digital channels) The omni-channel routing provided by Vocalcom allow us to create effortless customer journeys, and build lasting profitable customer relationships.
We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier.
Vocalcom has transformed majicJack’s call center, revolutionizing our customer experience and increasing the efficiency of both the sales and service teams. Since we switched to Vocalcom, agents productivity has tripled and customer satisfaction has increased by up to 37%. The Vocalcom user interface is amazing, one of the nicest I've seen.
Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI
Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us
We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.
The Right Software Can do a Lot For Your Company
Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.
We're giving qualifying startups free software for a year. How to apply? You must be new to Vocalcom and have less than €250k in funding. Check out the Vocalcom Startups and SMBs program ›
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