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Call Center Software

Your Omnichannel Cloud Contact Center Solution

Connect with your clients wherever they are, through any communication channel, using intuitive and flexible contact center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agents’ productivity.

Omnichannel White Paper

[Ebook] Omnichannel customer service : 5 reasons to make the transformation

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Improve your customers’ and agents’ experience with all-in-one contact center software in the cloud

The biggest companies trust us

20+

years of expertise in customer engagement

550,000+

users in 47+ countries across five continents

1400+

customers worldwide

1 Billion

interactions processed annually

A leader in cloud contact center software for Customer Service, Sales, Telemarketing and Debt Collection

Customer Service

Provide an exceptional customer experience with contact center software that intelligently manages all of your inbound and outbound interactions, across all channels, within a single platform.

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Sales & Telemarketing

Improve your outbound call campaign performance with our predictive dialer’s powerful algorithms. Vocalcom’s call center software boosts your contact rate and your agents’ productivity.

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Debt Collection

Maximize your debt collection rates with call center software that immediately puts your agents in touch with the right person, avoiding voicemails and dead time between calls.

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Thanks to Vocalcom’s high level of commitment, Sage could deploy an important project for its contact center, with an immediate return on investment and a 60% productivity increase

Fernando Gavalche

CIO

Sage Espagne

Adopt the best technology

Gartner positions Vocalcom in the 2020 Magic Quadrant for CCaaS

Our contact center solutions have been recognized for the 8th consecutive year in the Gartner Magic Quadrant for the completeness of our vision and our ability to execute.

Frost & Sullivan names Vocalcom in the 2020 Radar report

Our cloud contact center solutions and our ability to innovate constantly were recognized by Frost & Sullivan in their 2020 Radar European Contact Center as a Service report

2019 Salesforce ISV Partner with the best growth

Salesforce recognized Vocalcom as the ISV Partner with the best growth in 2019, with the Vocalcom Salesforce Edition contact center solution, natively available in Salesforce.

News

Omnichannel Article Instant Messaging

Why you should use instant messaging in your contact center for a greater customer satisfaction

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Customer Experience Article

What is an ACD: Driving Seamless Customer Experiences Efficiently

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Customer Service Article

Chatbots: Recognizing Their Limits for Customer Service

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Request a demo or Contact Vocalcom

Any questions? Fill out the form below to contact us and learn more about our solutions or request a free, personalized demo.

Interested in our solutions?

+33 (0)1 55 37 30 50

Get in touch for more information

Omnichannel call center software in the cloud for a seamless customer experience

Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Vocalcom’s cloud call center software is a simple and user-friendly tool to manage all communication channels—voice, text messages, web, chat, e-mails, WhatsApp and social media—in a single platform that integrates seamlessly with your CRM application to deliver personalized customer interactions.

 

Your cloud call center software, now available natively in Salesforce

Vocalcom Salesforce Edition enables companies to manage their call center and all of the customer interactions from a single application: Salesforce. No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience and improve your agents’ productivity.

 

Vocalcom, a leader since 1995

Vocalcom is the market leader in cloud call center software and in omnichannel customer experience optimization for customer service, sales, telemarketing and debt collection. Our call center software solutions are constantly enriched to better meet your needs and offer all of the features and flexibility you need for an exceptional customer experience.