New Vocalcom Hermes360
Contact Center platform

Intuitive, AI-ready and omnichannel :

voice, email, chat, SMS and unlimited social media.
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Innovative Companies Rely on Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation.
20+ Years of customer
engagement leadership
180,000+ Users in 80+ countries
across five continents
1,400+ Enterprises
rely on Vocalcom
1 Billion+ Interactions
processed annually
[ Everything You Need All in One Place ]
Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents.

Gartner Names Vocalcom Visionary in 2018
CCaaS Magic Quadrant

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Vocalcom wins 2018 Stevie Awards for Sales & Customer Service

The company has won the 2018 Gold ‘Contact Center Solution – New Version’ and Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ awards.
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2017 CUSTOMER Contact Center Technology Award winner

This award distinguishes vendors success as innovators, thought leaders, and market movers in the contact center and customer care industries.
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6 Years in a Row

Vocalcom Cloud is recognized as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, based on completeness of vision and ability to execute.

Vocalcom for Service

Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Book a demo ›

[ Reliable, Secure and Always Available ]
Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.
customer service software

Vocalcom for Sales

Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence. Additional features like voicemail drop enable reps to quickly leave prospects messages and seamlessly move on to their next customer. Request a demo › Vocalcom for Sales is native to Salesforce.

[ Sell More, Have More Conversations ]
Want a big jump in revenues? Accelerate sales productivity with automated dialing, intelligent lead prioritization, and instant automation. An integrated system to contact, connect and close more deals. All in one console.

An ROI of nearly +350% is unheard of for Contact Center Solutions

With Vocalcom Cloud, upfront investment for hardware and software are eliminated. Cost savings also stem from reduced maintenance, labor and IT support costs. The platform helps to reduce handle times, improve visibility and pair agent and customer on data and personality, increasing overall productivity by as much as 25 percent. Learn How Vocalcom Cloud-based Contact Center Platform Delivered an ROI of +350% Get a Quick Quote › This could be the beginning of a beautiful relationship.

The Right Software Can do a Lot For Your Company

Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.

We're giving qualifying startups free software for a year. How to apply? You must be new to Vocalcom and have less than €250k in funding. Check out the Vocalcom Startups and SMBs program  ›

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