With Vocalcom’s reporting solutions, leverage the data from your omnichannel contact center activity to ensure your success.
Provide your supervisors and managers with instant access to multiple KPIs and statistics to analyze past interactions across all channels. Give them the tools they need to improve customer service effectiveness through a simple web interface.
Vocalcom makes it easy to manage your business with an open database model. Export all data in Excel, CSV or PDF format, or into a SQL database—automatically or via APIs—and integrate them into your business intelligence (BI) or workforce management (WFM) software.
Schedule report generation so you have the data when you need it.
Choose from a wide variety of standard reports and activity dashboards.
Adjust your reports’ formats and filters based on your needs.
Export your data for processing in your business intelligence tools.
Supervise your contact center’s activity and your agents’ performance across all communication channels in real time with intuitive, customizable dashboards.
Improve customer service quality and your teams’ engagement with high-performing tools to capture, measure and manage the quality of agents’ work.
Measure customer satisfaction and NPS instantaneously on each channel with customizable, easy-to-use satisfaction surveys.
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