Vocalcom Salesforce Edition Insurance
[Generali PMC Treize] Fostering personalization and closeness in a 100% remote customer service relationship
Regulatory framework, technological changes, contract complexity, and the proliferation of contact points have made customer service a key challenge for insurance and supplemental insurance companies. Vocalcom solutions help you deliver the best levels in your customer service.
With the digitalization of customer journeys and the emergence of new needs, customer service has become strategic. Vocalcom contact center solutions, available in the cloud or on-premise, allow you to support your members at each step of their journey with personalized advice.
Improve your members relationships thanks to an omnichannel contact center solution and stay connected with them wherever they are. From a single platform, manage all of your interactions on all communication channels: phone, email, chat, SMS, web forms, instant messaging, and social media.
Integrate Vocalcom solutions with your CRM or industry software to identify each member quickly, access key information, and provide personalized answers. Support them at each step of their digital journey, from insurance subscription to insurance claim, and offer them a quality relationship.
« The flexibility of the Vocalcom solution and its ability to integrate with our CRM tool allows us to optimize customer satisfaction continuously and offer personalized service to our members. »
Christian Reynaud
Development Director
CNM Prévoyance Santé
Refine your inbound call strategy and wait queues thanks to an IVR that can be modified in real-time to adapt to current events or handle call peaks. In addition, manage your services autonomously to improve the customer experience and gain efficiency in handling your inbound and outbound calls.
