23 May 2023
Integrate the latest automation and artificial intelligence technologies into your contact center to increase customer satisfaction, flatten call peaks and bring more intelligence to your interactions
Customer service quality is a key element of customer satisfaction. As customer journeys go online and points of contact multiply, companies have to create 24/7 self-service options for their customers and free up their agents to handle added-value interactions. Vocalcom’s solution is AI-ready—ready to integrate cutting-edge artificial intelligence capabilities into your contact center.
By providing quick answers to simple or repetitive questions, chatbots and voicebots improve customer satisfaction with 24/7 service while reducing your costs and allowing your agents to focus on more complex interactions. Chatbots that use artificial intelligence can proactively connect with your customers at the right moment when they’re on your website.
Transform the quality of agent-customer interactions with Smart Pairing solutions based on machine learning. When integrated into your Vocalcom contact center, they make it easy to select the agent with the right relational and behavioral skills based on the customer’s request and profile, through a self-refining machine learning process that improves over time.
23 May 2023
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