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Ebooks & Studies

Learn about Vocalcom’s latest white papers and studies to optimize your contact center performance and deliver an exceptional customer experience.

Ebook Inbound and Outbound calls

[Ebook] Inbound calls, outbound calls….

Ebook Outbound Communications

[White Paper] The outbound campaign guide

Ebook Personalization

[Ebook] How can personalization be used as a tool for improving customer satisfaction?

Ebook Omnichannel

[Ebook] Omnichannel customer service : 5 reasons to make the transformation

Ebook Contact Center Software

[White Paper] Contact centers : Creating the customer experience of tomorrow

CCaaS Report

[Report] Frost Radar™: European Contact Center as a Service Market, 2020