Boost your contact rate
Increase your agents’ contact rate and productivity with Vocalcom’s automated dialer, available in preview, progressive or predictive mode.
Increase agent productivity and customer engagement with the most powerful predictive dialer on the market for your telesales, telemarketing and debt collection teams.
Vocalcom’s outbound call center software provides a range of predictive dialing solutions for your outbound call campaigns that increase agent productivity, cut costs and ramp up sales figures. Business development, web lead callbacks, order tracking, dunning, appointment reminders, satisfaction surveys, new product information—make your activities more efficient with an easy-to-use interface.
Increase your agents’ contact rate and productivity with Vocalcom’s automated dialer, available in preview, progressive or predictive mode.
Create your campaigns and upload your files with no need for computer skills. Our intuitive wizard guides you step by step as you deploy campaigns in just a few clicks.
Choose your call strategies and track your results with real-time dashboards and reports on agent and campaign performance.
With powerful predictive dialing algorithms, our outbound call center software determines the best call and callback strategy to increase the contact rate and reduce idle time for agents, based on phone number type, voicemail detection, number of callbacks, time of day and agents’ availability.
Vocalcom’s outbound call center solution offers three automated dialing strategies that adapt to your objectives and your teams’ organization: preview, progressive or predictive. Its algorithms and intuitive interface will boost your productivity. You can use our call blending feature to merge customer callbacks into your outbound call campaigns.
Create campaigns and upload your call files automatically via our intuitive wizard with just a few clicks—no computer skills needed. Calls are placed automatically to numbers taken from a CSV file, your CRM, or your web leads, which can be integrated into your campaigns as you go. Improve your efficiency and your results!
Vocalcom’s outbound call center software includes all of our real-time supervision tools, reports and quality management features to increase your campaigns’ effectiveness and quickly impact your results. It easily integrates with your CRM application to facilitate personalized conversations.
Deploy impactful campaigns and reach your objectives with the rich features of Vocalcom’s outbound call center software and predictive dialing capabilities.
Benefit from powerful trend analysis tools to develop a 360° view of your activity across all channels and make the right decisions quickly.
Integrate your contact center solution with your CRM and your business applications to boost your productivity and give your customers a richer and more personalized experience.
Manage your inbound and outbound contacts across all communication channels—voice, email, text messaging, chat, web forms, social media—within a single platform.
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