Integrate your contact center solution with your CRM and your business applications to boost your productivity and give your customers a richer and more personalized experience.
Vocalcom offers a diverse range of APIs and webservices to integrate your contact center with your CRM, WFO, WFM, speech analytics, mobile and other business applications to increase your productivity and customer satisfaction.
With Vocalcom Salesforce Edition, your contact center solution is natively available in Salesforce and all of your omnichannel interactions with customers can be managed in a single application: Salesforce. Improve your agents’ effectiveness and provide personalized service for each customer request.
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