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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

How to Reduce Average Handle Time in the Contact Center

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News CCaaS

20 Oct 2020

Awards

Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions.

Article

16 Jul 2020

Customer Service Technology

Simplify optimizes the patient journey for scheduling medical appointments thanks to Vocalcom cloud contact center solutions

Article Chatbot & Artificial Intelligence

02 Jul 2020

Agent

The New Super-Agent

Article Omnichannel

29 Jun 2020

The Omni-Channel Imperative

Article Chatbot & Artificial Intelligence

24 Jun 2020

How AI will change the face of customer experience

Article Remote working

22 Jun 2020

Technology

The Work-from-Home Revolution & the Engagement Challenge

Article

18 Jun 2020

Cloud Technology

Cloud, the ‘New Normal’ for business continuity and performance

White Paper

[White Paper] Contact centers : Creating the customer experience of tomorrow

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