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Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

http: //www.vocalcom.com/blog/page/8/
Entry point: functions.php
Router detection: is_page_template()
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TemplatesController


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Render

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            +ID: 5003
            +post_author: "1"
            +post_date: "2018-11-27 06:00:00"
            +post_date_gmt: "2018-11-27 05:00:00"
            +post_content: "<p>First contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what do these numbers really say about loyalty? The truth is, not much. While resolving an issue quickly may restore faith in a customer, minimizing his effort to begin with is the greatest way to earn his trust. According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?<h2><strong>Take a proactive approach</strong></h2>Give your customers the support they need proactively. <a href="https://www.vocalcom.com/728">Live chat</a> is one excellent way to do so. Sending prompt chat invitations when customers are browsing your website is a great way to save them time and effort. Big data is another important resource for designing proactive customer experiences. It can reveal important insights about your customers’ behaviors and preferences, enabling your brand to offer experiences that meet their needs. For example, long average handling times may indicate miscommunication among departments or insufficient use of contact center technologies such as CRM databases. Anticipating your customers’ needs helps reduce their effort when interacting with your brand.<h3><strong>Get your whole company involved</strong></h3>Great customer experiences are created when your entire company works as a team. Be sure to streamline the service process across all channels and departments. For example, ensuring a smooth omnichannel experience that allows customers to switch channels effortlessly is essential. Employees should also understand their roles within the company and be given the tools to succeed. Give them the training they need to master the technologies used in the contact center, and invite them to share feedback regarding their interactions with customers.  A team effort quite simply reduces customer effort.<h3><strong>Empower customers through self-service</strong></h3>Helping customers help themselves is an ideal way to reduce their effort. Answering common questions on your website can prevent the need to contact your company in the first place. <a href="https://www.vocalcom.com/724">IVR menus</a> should be designed to reflect current company issues and events and always route customers to the most appropriate agents. Customers should also be able to connect to an agent right away and bypass menu options if they wish. Lastly, never underestimate the power of artificial intelligence for reducing customer effort. Chatbots are excellent for responding to simple customer questions and assisting during purchase. In addition, innovative technologies such as Vocalcom’s <a href="https://www.vocalcom.com/730">AI-powered predictive behavioral routing</a> can match customers and agents with similar personalities and communication styles effortlessly, leading to greater customer satisfaction rates.The less effort your customers have to make, the more likely they will support your company. When your Customer Effort Score is low, chances are that your other KPIs will be optimal as well. To create the best customer experiences that lead to loyalty, make sure you are truly serving your customers’ needs and not making <em>them </em>work for <em>you</em>. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          1 => WP_Post {#2600
            +ID: 5000
            +post_author: "1"
            +post_date: "2018-11-20 06:00:00"
            +post_date_gmt: "2018-11-20 05:00:00"
            +post_content: "<p>If customers are calling your brand for support, chances are they aren’t very happy. And what’s the best way to make them feel worse? Make it impossible for them to reach you. Some customers call because they are most comfortable with the voice channel. But many others pick up the phone because they need in-depth, human support—what digital channels cannot always offer. If your call abandonment rates are too high, consider these tips for making sure customers don’t hang up on your brand.<h2><strong>Have an efficient call routing system in place</strong></h2>The faster customers connect with your brand, the less likely they are to hang up. An efficient call routing system ensures that customers can get the answers they need with minimal effort. An IVR system can help customers find the right menu options effortlessly and direct them to the most qualified agents when needed. In addition, such a system helps customers skip unnecessary steps quickly and let them speak to an agent immediately if desired. <a href="https://www.vocalcom.com/724">Visual IVR</a> also enables them to touch their way through a visual interface to save time.<h3><strong>Plan for peak periods</strong></h3>Depending on your business, there may be times when your company experiences higher than average call volumes. For example, this may happen during the holiday season for retail brands, or perhaps your brand is having an issue with one of its products. Whatever the reason, be prepared. Rather than risk losing customers, hire additional agents or expand current agents’ roles so that those who have lighter workloads are able to help out when needed.<h3><strong>Give customers options</strong></h3>Sometimes, your agents might not be able to help customers right away. If putting customers on hold is inevitable, find a way to appease them. First of all, be sure to indicate the estimated waiting time, so that those who are willing to wait are better informed. To empower your customers further, give them <a href="https://www.vocalcom.com/733">a callback option</a>. When placing them on hold, remember that complete silence is never pleasant (they may think you have hung up on <em>them</em>!). Instead, play some gentle music or provide bits of valuable brand information (for example, interesting new website features, promotional events) to keep customers from boredom and frustration.<h3><strong>Expand service hours</strong></h3>If possible, make your service hours 24/7. At the very least, consider expanding hours to be there for customers when they need to speak to you. Many companies find outsourcing to be an efficient way to meet this need. Allowing agents to work remotely from home is another excellent way to meet demand while helping employees work hours that best suit their schedules. If your company is easy to reach, why should a customer hang up on you?Call abandonment rates can be greatly reduced by planning ahead. As with any other aspect of customer service, anticipate your customers’ needs in advance to give them the best experience possible. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          2 => WP_Post {#2601
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            +post_author: "1"
            +post_date: "2018-11-13 06:00:00"
            +post_date_gmt: "2018-11-13 05:00:00"
            +post_content: "<p>A contact center is the backbone of a company’s customer service department. As customer experience is a top priority for brands these days, a well-functioning contact center is vital to winning customer loyalty. But just what does it take to have a stellar reputation? Here are five qualities of an exceptional contact center that lead to outstanding customer service.<h2><strong>Matching agents to the best roles</strong></h2>Agents bring all different kinds of experience and skills to their jobs. So why not ensure that they are matched with the roles that suit them best? For example, extroverted personalities may be a great fit for the voice channel, whereas agents with strong writing skills may shine on live chat. Even if they are working across multiple channels, they may be invited to share their skills with others during training sessions. Lastly, placing agents in the best roles empowers them and prevents the need to restaff roles frequently.<h3><strong>Great communication skills</strong></h3>Communication is, after all, what customer service is all about. But do your employees communicate well with each other? A great contact center needs efficient internal communications. Managers should mentor agents and invite them to share feedback. Training sessions and employee retreats are ideal for allowing employees to share skills and experiences. And don’t forget service interactions—agents need to communicate clearly with each other when customers need the help of more than one person.<h3><strong>Analyzing data for continuous improvement</strong></h3>Contact centers collect plenty of data. Exceptional ones act upon this data to improve their practices. Average handling times and first contact resolution rates, for example, may indicate if there are recurring issues that need to be addressed. Surveys offer precise information about your customers’ feelings, helping individual agents improve their skills. Lastly, the Net Promoter Score reveals the likelihood of your customers becoming brand advocates—an excellent marker of your contact center’s overall success.<h3><strong>Creating an effortless customer experience</strong></h3>What’s the best way to win customers’ affection? Make every experience painless (and fun!). Friendly agents immediately put customers at ease, and a lighthearted tone can definitely make a customer experience a memorable one. When it comes to technology, customers should be able to contact agents easily and never wait too long. Service interactions become complicated when customers need to be transferred to another agent or department, so always make sure that information is well noted (for example, in a CRM database) to prevent customers from repeating themselves.<h3><strong>Connecting with the company as a whole</strong></h3>The contact center is an integral part of a larger team—the company itself. Executives must communicate the brand mission to the customer service teams so that employees know how to approach their work. Contact center management must then work with other technical teams—such as web development—to determine if all technical processes are running smoothly and that the brand website and social media channels reflect important contact information. Such communication enables a brand to be more coherent and appeal to customers.A contact center is a bustling place, so clear processes are essential to making it run seamlessly. Keeping customers’ best interests at heart, communicating clearly, and maintaining an open attitude toward ongoing improvements can turn a functioning contact center into a truly exceptional one. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "5 Qualities of an Exceptional Contact Center"
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            +post_date: "2018-11-06 06:00:00"
            +post_date_gmt: "2018-11-06 05:00:00"
            +post_content: "<p>Customers have so many ways to engage with brands these days. But which channels really serve them best? The answer depends on many factors, from a customer’s profile to his immediate needs. While you might think that digital channels are ideal for providing faster service, there’s good reason to believe that the traditional voice channel is as vital as ever. Customers always seek trustworthiness in a brand, and voice still provides that reassurance and human connection that other channels exhibit less. Here are four compelling reasons why your customers might still want to speak to your brand.<h2><strong>They think they will get a faster response</strong></h2>Sometimes, customers may call you because your other channels are failing to help them (assuming that they don’t give up and seek out your competitor instead). A Google study found that 59% of customers who call a brand in the middle of a purchase want a quick answer. While talking to these customers may be exactly what they want, take this point as a wake-up call: Make sure they are not calling because your brand lacks an optimized omnichannel strategy.<h3><strong>They are making a significant purchase</strong></h3>It can be stressful to make an expensive purchase. In these situations, customers may need to talk to someone to clarify information. The same Google study found that consumers are more likely to call a company when making a high-value purchase, such as a car or trip. For this reason, your voice channel is important for assisting customers who might otherwise abandon a purchase if they cannot get the help they need.<h3><strong>They need to modify an order</strong></h3>While technology is extremely helpful for customers who need to make purchases or verify information, many people still find it hard to trust when important changes need to be made. If a customer needs to modify any part of an order, he may feel more comfortable talking to a real person about it to make sure it gets done. In the study, over 50% of respondents claimed they would call a travel company to make changes to their reservation. No matter how advanced your digital channels may be, having a reliable voice channel gives your customers extra comfort.<h3><strong>They want an emotional connection</strong></h3>Lastly, technology has, in some ways, removed the human connection that many customers still want. According to Accenture, 73% of customers prefer human interaction to a digitized voice, while 58% want to speak to a real person when an issue arises. Customers seek empathy and reassurance when things go wrong, and human support fills that need.Some customers may always prefer digital channels over voice. However, many still find the voice channel to be the most trustworthy and reassuring when faced with a challenging problem or a significant purchase. To meet the demands of every customer and provide a great omnichannel experience, voice must be an integral part of your customer experience strategy. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>These days, customers have no problem remaining digitally connected to brands. Chatbots are at their service, social media is at their fingertips, and smartphones let them have it all wherever they go. However, just as some people claim that technology is robbing us of human connection, one might ask if the human touch is also disappearing in the customer-brand relationship. Can customers have an emotional connection with brands anymore? Or does this connection even matter? If you listen to the research, emotions definitely count. According to a Customer Thermometer study, 65% of customers who feel an emotional connection believe the brand cares about people like them. The same study reveals that this positive feeling leads to other bonuses for brands, including lower customer attrition rates and greater consumer spending. So no matter how digitally savvy your company may be, warming your customers’ hearts is key to making them happy in the long term. Here are five ways to bond with your customers for a successful relationship.<h2><strong>Speak the same language</strong></h2>Well, obviously, you might say. But we’re not just talking about a shared language. Speak to them in a way they understand and enjoy, and make every exchange sound like a conversation with a friend or colleague. Using similar vocabulary and a friendly tone of voice (both oral and written) makes your customers feel comfortable and ready to open up to you about their needs. Sometimes, a formal tone is appropriate, depending on the kind of brand or the customer profile. At other times, smile emojis are the best way to go. Be true to your brand image, but remember to be true to your customers as well.<h3><strong>Share their pain (and their joy!)</strong></h3>There will always be unhappy customers. The big question is how to make them feel better and win their confidence back. The best thing your agents can do is just feel everything with them. A frustrated customer who just wasted an hour trying to modify a reservation? Share that frustration and show some empathy. And what about an elated customer on social media who just loves the new coffee she ordered? Share her joy through GIFs, emojis, thank you messages…maybe even a discount off her next order. Practice empathy when needed, have a sense of humor, and share customers’ happiness as much as possible.<h3><strong>Earn their trust</strong></h3>When customers trust you, they forge an emotional connection. Customer Thermometer research further states that customers who feel emotionally connected are willing to pay more, especially if it means getting a safe and secure experience. What does this mean for your brand? Offering a secure and easy payment process, for example, earns customers’ confidence, which in turn makes them happy to support your brand. This emotional connection then leads to them supporting you over and over again. Make every experience a painless one to earn their trust.<h3><strong>Support their favorite causes</strong></h3>Customers love brands that see beyond business and reach out to others in need. The previous study found that 55% of emotionally connected customers feel that they are making a difference in the world when buying from brands that support charitable causes. When their money helps a good cause, they feel better about their purchases—and more respect for your brand.<h3><strong>Treat them like individuals, not like numbers</strong></h3>Never underestimate the power of personalization. To really connect with your customers, give them the attention they deserve. Agents should never rush service interactions just to meet target contact center metrics. Customers with difficult cases should receive follow-up calls, and goodwill gestures should always be offered in these situations. In short, every customer needs to feel appreciated. That emotional connection will go far toward winning their loyalty.No matter how great your website, apps, or social media channels may be, customers need to feel that your brand has a heart. Customers still crave a human connection, and your employees play a critical role in its delivery. A little bit of humor, a friendly tone, and a willingness to listen are all ways to stay connected to your customers for the long term. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +ID: 4988
            +post_author: "1"
            +post_date: "2018-10-23 06:00:00"
            +post_date_gmt: "2018-10-23 04:00:00"
            +post_content: "<p>Offering your customers quick and efficient service is likely to win their satisfaction. But what happens when your brand goes the extra mile, perhaps by answering a question before it is asked or making an unexpected gesture of gratitude? When your service turns proactive, satisfaction turns into awe. By showing customers that you appreciate their business and care about saving them trouble, you establish a human connection that wins their trust and loyalty. According to Frost and Sullivan, 73% of customers who were contacted proactively and had a positive experience with the agent felt a positive change in their perception toward the company. Here are five ways to impress your customers by giving them the service they didn’t even know they wanted.<h2><strong>Anticipate your customers’ needs</strong></h2>Busy modern-day life makes it hard for customers to keep track of everything they might want from your company. Not everyone remembers when a payment is due or when a sales event may begin. So why not send them gentle reminders a few weeks in advance? For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. By anticipating your customers’ needs, you can ensure that they never miss an important deadline or event.<h3><strong>Make your self-service spectacular</strong></h3>What is one way to stay proactive? Help customers save time and eliminate the need to speak with you at all. To start, make sure your website offers detailed answers to frequently asked questions. Artificial intelligence can also assist you with tasks. Chatbots can answer simple customer questions and help with purchases. AI may also be used to power your IVR system, enabling customers find quick answers or routing them to agents when human assistance is needed.<h3><strong>Offer something extra to win their devotion</strong></h3>There are many ways to stay a step ahead of customers during a service interaction. For example, if a customer wants to know how to renew a subscription, offer to do it for him. If he is unhappy because of a technical problem, make a goodwill gesture on behalf of the brand. By saving customers effort and showing empathy, you will win their loyalty for the long-term.<h3><strong>Let them know if there is a problem (and do something about it)</strong></h3>If your company anticipates a problem that will affect service, be sure to let customers know about it. Telling them in advance increases the chance that they will empathize with you and trust you to offer a solution. If your website is scheduled for maintenance, let them know. If flights are delayed or delivery times have been postponed, give customers a chance to reorganize their schedules. As much as possible, offer customers something to compensate for the inconvenience, such as extra service staff on channels in service or a voucher to redeem at the time of the next purchase.<h3><strong>Follow up with customers</strong></h3>It’s always a good idea to check in with customers to learn how your brand might serve them better. While you do not want to hassle them regularly with phone calls, it’s perfectly fine to send surveys after a service interaction on the channel of contact. Make sure to keep the surveys short, and follow up quickly when details are still fresh. Periodic surveys accompanied by a small voucher are also excellent for keeping up with customers year-round. If a customer has experienced a long and frustrating service issue, it may be appropriate to follow up with a call to make sure everything is going well. Frost and Sullivan states that 87% of customers form a positive image of companies that make follow-up calls.Proactive customer service sends the message that you care about your customers. By putting their needs first and working hard to make their experiences as seamless as possible, don’t be surprised if they become your biggest fans. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2018-10-16 06:00:00"
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            +post_content: "<p>IVR systems can be a blessing or a curse for customers in a hurry. A great system can help customers breeze through a menu to a quick response. A poorly designed one, on the other hand, can make them plunge deep into a black hole of menu options until they are screaming to speak to a real person. When the situation is the latter, companies can pay a heavy price for wasting people’s time. According to research by Interactions Corporation, 83% of customers will avoid a company after a negative experience with an interactive voice response system. To give your customers the answers they need without making them wander through a maze, consider these six tips for a user-friendly IVR system.<h2><strong>Be “open” 24/7</strong></h2>Your agents may not work 24/7, but your business should always be open to a certain extent. Just as a company website may enable customers to make purchases and find answers at any hour, an IVR system needs to offer self-service benefits around the clock. Customers who are searching for simple answers such as store locations or hours can easily obtain such information through IVR. Even those with more personalized requests—a bank account balance, for example—can benefit from an automated menu without needing to speak to a person. Tell customers upfront if agents are unavailable at a certain hour, and offer them other self-service options. For those who need human assistance, they may be directed to leave a message with the correct department.<h3><strong>Keep menu options to a minimum</strong></h3>Yes, the whole point of IVR is to help customers find answers. But the last thing they need is a neverending series of menu options that they will forget in three seconds. At every step of the IVR journey, customers should be given just a few options to choose from. It is much better for customers to proceed through several steps quickly than to be stuck on a single prompt for too long. So do make sure to give your customers options—just don’t overwhelm them by offering too many at once.<h3><strong>Take it to the next level with visual IVR</strong></h3>With so many smartphone users these days, visual IVR is an ideal way to appeal to customers on the go. According to a Radial and CFI Group survey, 55% of customers are likely to use visual IVR when given the option. This functionality allows customers to touch their way through a menu interface rather than listening to options. <a href="https://www.vocalcom.com/724">Vocalcom visual IVR</a>, for example, offers advanced features such as wait time, callback, and visual customer surveys. When customers wish to communicate with agents without using a voice channel, they may use a text option such as chat.<h3><strong>Let customers speak to a real person</strong></h3>Sometimes customers are contacting you because they want to speak to a real person. Before they start yelling at your automated assistant, give them the option to speak to an agent if one is available. Giving customers the possibility to bypass a menu reassures them that they will find the answers they need.<h3><strong>Find out what customers need</strong></h3>And just what do your customers need from you? The best way to design a great IVR system is by assessing the reasons customers make contact. Menu options can be easily tagged so that your company knows how many times each one was selected. By reviewing calls, you can determine how IVR call routing can be optimized to save customers time and provide them with the information they need.<h3><strong>Ask customers what they think about your system</strong></h3>Lastly, always remember to listen to your customers. A quick survey provided at the end of a call allows them to offer feedback on improving the system. Are there too many menu options? Does it take too long to speak to someone? Getting answers to these questions will help your brand improve your IVR so that it actually helps your customers.IVR does not have to be a painful experience. A savvy automated system coupled with sympathetic agents can help your customers soar through each experience with confidence and satisfaction. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          7 => WP_Post {#2607
            +ID: 4982
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            +post_date: "2018-10-09 06:00:00"
            +post_date_gmt: "2018-10-09 04:00:00"
            +post_content: "<p>When social media began to play a serious role in customer service a few years back, some wondered if this was just a passing trend. Given the popularity of these platforms among young consumers, companies could not be sure if this capricious crowd would stick to their digital habits—and if older consumers would follow suit. Nowadays, social media is a must for customers of all generations, thanks in part to ever-popular chatbots. According to Business Insider, 67% of consumers worldwide used chatbots for customer service in the past year. But not all chatbots are created equal—here are five ways to turn these digital helpers into customer service superstars.<h2><strong>Give them a great personality</strong></h2>Successful customer service agents have great personalities that delight customers. So why shouldn’t your chatbots be the same? Give them qualities that match your brand’s image and style. For example, giving chatbots names can help personalize each interaction and make customers feel as though they are communicating with a real person. Most importantly, give chatbots a tone that fits your brand. Do you aim to be fun when speaking to customers? Do your customers expect a more formal approach? Make your chatbots as awesome as your (human) customer service staff.<h3><strong>Train them to solve problems</strong></h3>Some customers might enjoy having amusing conversations with chatbots. Realistically, most just want to find accurate answers as quickly as possible. Think of your chatbots as problem solvers. What are the most frequent reasons customers contact your brand for service? Once these issues are known, train chatbots to find solutions. Simple chatbots may be adept at answering straightforward questions, whereas more sophisticated chatbots may be trained to grow smarter as they communicate and handle complex requests. In any case, make sure they cut the small talk and get straight to the heart of the customer’s problem.<h3><strong>Make your chatbots proactive</strong></h3>As cool as they can be, chatbots just become a nuisance if they can’t save customers time. To make these assistants true service superheroes, help them deliver proactive service. After introducing themselves, chatbots may make recommendations based on customer preferences. In addition, they may offer additional assistance that saves time in the future. For example, if a customer requests the boarding time for a flight, a chatbot may offer additional airport information and baggage check-in options.<h3><strong>Design their scripts carefully</strong></h3>Chatbots generally cannot handle conversations the way humans can. However, with some careful planning, your brand can make them effective little chatterboxes. When designing their scripts, ensure that they ask specific questions. The answers to these questions may include yes or no responses and who/what/when/where information. Also, make sure they confirm customers’ responses. Customers shouldn’t wonder if a chatbot understands their questions, and keeping a good conversation flow is essential to building their trust.<h3><strong>Analyze results to improve their performance</strong></h3>As with any other channel, apps that use chatbots should be analyzed regularly for possible improvements. Take a close look at transcripts to determine what is working well and what needs improvement. Are customers pleased with the chatbots’ tone? Are answers accurate? Are interactions quick or taking far too long? Determine if certain phrases are especially appealing to customers and helping them get the answers they need.Chatbots have the potential to make or break your customer service success. Without strategic planning, they can cause frustration. But with a dedicated approach to making them smart and savvy, you can win over your customers with their intelligence and charm. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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          8 => WP_Post {#2532
            +ID: 4979
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            +post_date: "2018-10-02 06:00:00"
            +post_date_gmt: "2018-10-02 04:00:00"
            +post_content: "<p>For a few years now, the millennial generation has been a prime target for brands looking to reshape their customer experiences. The reason? These young consumers have serious buying power: According to Cone Communications, millennials represent $2.45 trillion in global spending. But if your brand thinks they will open their wallets for any great deal, think again. Millennials want products that support a better world, technology that actually saves them time, and customer service to rave about to their friends. So before you start engaging them on social media, make sure you’re giving these savvy customers good reason to be your friend. Here are five things your millennial customers want from your brand.<h2><strong>A solid reputation.</strong></h2>Before doing business with your brand, millennials want to know how others feel about you. While blogs and reviews on social media are sure to influence their decisions, their friends’ opinions matter most. Kissmetrics states that 89% of millennials trust recommendations from friends and family more than a brand’s claims. Rather than telling millennials how great you are, just show them. Great products and service win the hearts of these young consumers, and they are more than happy to tell their friends about it.<h3><strong>Your gratitude (and free gifts).</strong></h3>Once millennials start praising your brand, it’s hard to stop them. As they post fun videos on Facebook or tweet their delight, friends are sure to take notice of your brand. However, as much as these customers appreciate how amazing you are, they want to feel that love in return. Millennials value your gratitude—and there’s no better way to show it by offering them something special for their loyalty.According to Aimia, 44% of millennials are willing to promote products or services through social media in exchange for rewards. So when you thank them for their glowing reviews, be sure to offer a little discount or free gift (or why not a VIP pass?) as an extra token of appreciation.<h3><strong>A response right now (if not sooner).</strong></h3>Yes, all customers want fast responses from brands. But millennials are in a real hurry—any delay beyond ten minutes is considered an eternity. Desk.com states that nearly 25% of millennials expect a response within ten minutes of contacting customer service via social media, while 30% expect the same delay via SMS. While social media and messaging are fast-moving channels, speed is the general rule with this generation. If you can’t answer them right now, they’ll take their money—and their loyalty—elsewhere.<h3><strong>A mobile-friendly experience.</strong></h3>Mobile phones are a must-have for many people these days. For millennials, any other kind of phone belongs to prehistoric times. More than 85% of this generation owns a smartphone, according to Nielsen. In addition, Euclid states that 41% of millennial shoppers search for or purchase products online 70% of the time or more. Their preference for shopping on the go means that your brand needs to have a mobile-friendly reputation. If webpages don’t load properly and messaging apps are not an option for customer service, these tech-savvy consumers will give up on your brand.<h3><strong>A commitment to humanity.</strong></h3>Millennials want to feel good about what they buy. Interestingly, this doesn’t just apply to the quality of their purchase. This generation wants their money to support companies who care about giving back to the community. According to Euclid, 52% of millennials feel it’s important that their values align with the brands they like. What does this mean for your brand? If you support a charitable or environmental cause, you are likely to attract millennial customers who also support these causes. Showing a commitment to ethical practices and philanthropy is key to turning these customers into brand advocates.Millennial customers are, in some ways, no different from those of any other generation. They want respect, value timely service, and feel excited about your brand when they have a great experience. What makes them stand out is how they demand the best from brands at all times and will happily turn to a competitor if their needs are not met. By setting the bar high, millennials challenge companies to deliver their very best. And if your brand is able to meet that challenge, the result will mean satisfaction for all your customers, regardless of age. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>First contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what do these numbers really say about loyalty? The truth is, not much. While resolving an issue quickly may restore faith in a customer, minimizing his effort to begin with is the greatest way to earn his trust. According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?<h2><strong>Take a proactive approach</strong></h2>Give your customers the support they need proactively. <a href="https://www.vocalcom.com/728">Live chat</a> is one excellent way to do so. Sending prompt chat invitations when customers are browsing your website is a great way to save them time and effort. Big data is another important resource for designing proactive customer experiences. It can reveal important insights about your customers’ behaviors and preferences, enabling your brand to offer experiences that meet their needs. For example, long average handling times may indicate miscommunication among departments or insufficient use of contact center technologies such as CRM databases. Anticipating your customers’ needs helps reduce their effort when interacting with your brand.<h3><strong>Get your whole company involved</strong></h3>Great customer experiences are created when your entire company works as a team. Be sure to streamline the service process across all channels and departments. For example, ensuring a smooth omnichannel experience that allows customers to switch channels effortlessly is essential. Employees should also understand their roles within the company and be given the tools to succeed. Give them the training they need to master the technologies used in the contact center, and invite them to share feedback regarding their interactions with customers.  A team effort quite simply reduces customer effort.<h3><strong>Empower customers through self-service</strong></h3>Helping customers help themselves is an ideal way to reduce their effort. Answering common questions on your website can prevent the need to contact your company in the first place. <a href="https://www.vocalcom.com/724">IVR menus</a> should be designed to reflect current company issues and events and always route customers to the most appropriate agents. Customers should also be able to connect to an agent right away and bypass menu options if they wish. Lastly, never underestimate the power of artificial intelligence for reducing customer effort. Chatbots are excellent for responding to simple customer questions and assisting during purchase. In addition, innovative technologies such as Vocalcom’s <a href="https://www.vocalcom.com/730">AI-powered predictive behavioral routing</a> can match customers and agents with similar personalities and communication styles effortlessly, leading to greater customer satisfaction rates.The less effort your customers have to make, the more likely they will support your company. When your Customer Effort Score is low, chances are that your other KPIs will be optimal as well. To create the best customer experiences that lead to loyalty, make sure you are truly serving your customers’ needs and not making <em>them </em>work for <em>you</em>. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>If customers are calling your brand for support, chances are they aren’t very happy. And what’s the best way to make them feel worse? Make it impossible for them to reach you. Some customers call because they are most comfortable with the voice channel. But many others pick up the phone because they need in-depth, human support—what digital channels cannot always offer. If your call abandonment rates are too high, consider these tips for making sure customers don’t hang up on your brand.<h2><strong>Have an efficient call routing system in place</strong></h2>The faster customers connect with your brand, the less likely they are to hang up. An efficient call routing system ensures that customers can get the answers they need with minimal effort. An IVR system can help customers find the right menu options effortlessly and direct them to the most qualified agents when needed. In addition, such a system helps customers skip unnecessary steps quickly and let them speak to an agent immediately if desired. <a href="https://www.vocalcom.com/724">Visual IVR</a> also enables them to touch their way through a visual interface to save time.<h3><strong>Plan for peak periods</strong></h3>Depending on your business, there may be times when your company experiences higher than average call volumes. For example, this may happen during the holiday season for retail brands, or perhaps your brand is having an issue with one of its products. Whatever the reason, be prepared. Rather than risk losing customers, hire additional agents or expand current agents’ roles so that those who have lighter workloads are able to help out when needed.<h3><strong>Give customers options</strong></h3>Sometimes, your agents might not be able to help customers right away. If putting customers on hold is inevitable, find a way to appease them. First of all, be sure to indicate the estimated waiting time, so that those who are willing to wait are better informed. To empower your customers further, give them <a href="https://www.vocalcom.com/733">a callback option</a>. When placing them on hold, remember that complete silence is never pleasant (they may think you have hung up on <em>them</em>!). Instead, play some gentle music or provide bits of valuable brand information (for example, interesting new website features, promotional events) to keep customers from boredom and frustration.<h3><strong>Expand service hours</strong></h3>If possible, make your service hours 24/7. At the very least, consider expanding hours to be there for customers when they need to speak to you. Many companies find outsourcing to be an efficient way to meet this need. Allowing agents to work remotely from home is another excellent way to meet demand while helping employees work hours that best suit their schedules. If your company is easy to reach, why should a customer hang up on you?Call abandonment rates can be greatly reduced by planning ahead. As with any other aspect of customer service, anticipate your customers’ needs in advance to give them the best experience possible. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>A contact center is the backbone of a company’s customer service department. As customer experience is a top priority for brands these days, a well-functioning contact center is vital to winning customer loyalty. But just what does it take to have a stellar reputation? Here are five qualities of an exceptional contact center that lead to outstanding customer service.<h2><strong>Matching agents to the best roles</strong></h2>Agents bring all different kinds of experience and skills to their jobs. So why not ensure that they are matched with the roles that suit them best? For example, extroverted personalities may be a great fit for the voice channel, whereas agents with strong writing skills may shine on live chat. Even if they are working across multiple channels, they may be invited to share their skills with others during training sessions. Lastly, placing agents in the best roles empowers them and prevents the need to restaff roles frequently.<h3><strong>Great communication skills</strong></h3>Communication is, after all, what customer service is all about. But do your employees communicate well with each other? A great contact center needs efficient internal communications. Managers should mentor agents and invite them to share feedback. Training sessions and employee retreats are ideal for allowing employees to share skills and experiences. And don’t forget service interactions—agents need to communicate clearly with each other when customers need the help of more than one person.<h3><strong>Analyzing data for continuous improvement</strong></h3>Contact centers collect plenty of data. Exceptional ones act upon this data to improve their practices. Average handling times and first contact resolution rates, for example, may indicate if there are recurring issues that need to be addressed. Surveys offer precise information about your customers’ feelings, helping individual agents improve their skills. Lastly, the Net Promoter Score reveals the likelihood of your customers becoming brand advocates—an excellent marker of your contact center’s overall success.<h3><strong>Creating an effortless customer experience</strong></h3>What’s the best way to win customers’ affection? Make every experience painless (and fun!). Friendly agents immediately put customers at ease, and a lighthearted tone can definitely make a customer experience a memorable one. When it comes to technology, customers should be able to contact agents easily and never wait too long. Service interactions become complicated when customers need to be transferred to another agent or department, so always make sure that information is well noted (for example, in a CRM database) to prevent customers from repeating themselves.<h3><strong>Connecting with the company as a whole</strong></h3>The contact center is an integral part of a larger team—the company itself. Executives must communicate the brand mission to the customer service teams so that employees know how to approach their work. Contact center management must then work with other technical teams—such as web development—to determine if all technical processes are running smoothly and that the brand website and social media channels reflect important contact information. Such communication enables a brand to be more coherent and appeal to customers.A contact center is a bustling place, so clear processes are essential to making it run seamlessly. Keeping customers’ best interests at heart, communicating clearly, and maintaining an open attitude toward ongoing improvements can turn a functioning contact center into a truly exceptional one. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Customers have so many ways to engage with brands these days. But which channels really serve them best? The answer depends on many factors, from a customer’s profile to his immediate needs. While you might think that digital channels are ideal for providing faster service, there’s good reason to believe that the traditional voice channel is as vital as ever. Customers always seek trustworthiness in a brand, and voice still provides that reassurance and human connection that other channels exhibit less. Here are four compelling reasons why your customers might still want to speak to your brand.<h2><strong>They think they will get a faster response</strong></h2>Sometimes, customers may call you because your other channels are failing to help them (assuming that they don’t give up and seek out your competitor instead). A Google study found that 59% of customers who call a brand in the middle of a purchase want a quick answer. While talking to these customers may be exactly what they want, take this point as a wake-up call: Make sure they are not calling because your brand lacks an optimized omnichannel strategy.<h3><strong>They are making a significant purchase</strong></h3>It can be stressful to make an expensive purchase. In these situations, customers may need to talk to someone to clarify information. The same Google study found that consumers are more likely to call a company when making a high-value purchase, such as a car or trip. For this reason, your voice channel is important for assisting customers who might otherwise abandon a purchase if they cannot get the help they need.<h3><strong>They need to modify an order</strong></h3>While technology is extremely helpful for customers who need to make purchases or verify information, many people still find it hard to trust when important changes need to be made. If a customer needs to modify any part of an order, he may feel more comfortable talking to a real person about it to make sure it gets done. In the study, over 50% of respondents claimed they would call a travel company to make changes to their reservation. No matter how advanced your digital channels may be, having a reliable voice channel gives your customers extra comfort.<h3><strong>They want an emotional connection</strong></h3>Lastly, technology has, in some ways, removed the human connection that many customers still want. According to Accenture, 73% of customers prefer human interaction to a digitized voice, while 58% want to speak to a real person when an issue arises. Customers seek empathy and reassurance when things go wrong, and human support fills that need.Some customers may always prefer digital channels over voice. However, many still find the voice channel to be the most trustworthy and reassuring when faced with a challenging problem or a significant purchase. To meet the demands of every customer and provide a great omnichannel experience, voice must be an integral part of your customer experience strategy. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>These days, customers have no problem remaining digitally connected to brands. Chatbots are at their service, social media is at their fingertips, and smartphones let them have it all wherever they go. However, just as some people claim that technology is robbing us of human connection, one might ask if the human touch is also disappearing in the customer-brand relationship. Can customers have an emotional connection with brands anymore? Or does this connection even matter? If you listen to the research, emotions definitely count. According to a Customer Thermometer study, 65% of customers who feel an emotional connection believe the brand cares about people like them. The same study reveals that this positive feeling leads to other bonuses for brands, including lower customer attrition rates and greater consumer spending. So no matter how digitally savvy your company may be, warming your customers’ hearts is key to making them happy in the long term. Here are five ways to bond with your customers for a successful relationship.<h2><strong>Speak the same language</strong></h2>Well, obviously, you might say. But we’re not just talking about a shared language. Speak to them in a way they understand and enjoy, and make every exchange sound like a conversation with a friend or colleague. Using similar vocabulary and a friendly tone of voice (both oral and written) makes your customers feel comfortable and ready to open up to you about their needs. Sometimes, a formal tone is appropriate, depending on the kind of brand or the customer profile. At other times, smile emojis are the best way to go. Be true to your brand image, but remember to be true to your customers as well.<h3><strong>Share their pain (and their joy!)</strong></h3>There will always be unhappy customers. The big question is how to make them feel better and win their confidence back. The best thing your agents can do is just feel everything with them. A frustrated customer who just wasted an hour trying to modify a reservation? Share that frustration and show some empathy. And what about an elated customer on social media who just loves the new coffee she ordered? Share her joy through GIFs, emojis, thank you messages…maybe even a discount off her next order. Practice empathy when needed, have a sense of humor, and share customers’ happiness as much as possible.<h3><strong>Earn their trust</strong></h3>When customers trust you, they forge an emotional connection. Customer Thermometer research further states that customers who feel emotionally connected are willing to pay more, especially if it means getting a safe and secure experience. What does this mean for your brand? Offering a secure and easy payment process, for example, earns customers’ confidence, which in turn makes them happy to support your brand. This emotional connection then leads to them supporting you over and over again. Make every experience a painless one to earn their trust.<h3><strong>Support their favorite causes</strong></h3>Customers love brands that see beyond business and reach out to others in need. The previous study found that 55% of emotionally connected customers feel that they are making a difference in the world when buying from brands that support charitable causes. When their money helps a good cause, they feel better about their purchases—and more respect for your brand.<h3><strong>Treat them like individuals, not like numbers</strong></h3>Never underestimate the power of personalization. To really connect with your customers, give them the attention they deserve. Agents should never rush service interactions just to meet target contact center metrics. Customers with difficult cases should receive follow-up calls, and goodwill gestures should always be offered in these situations. In short, every customer needs to feel appreciated. That emotional connection will go far toward winning their loyalty.No matter how great your website, apps, or social media channels may be, customers need to feel that your brand has a heart. Customers still crave a human connection, and your employees play a critical role in its delivery. A little bit of humor, a friendly tone, and a willingness to listen are all ways to stay connected to your customers for the long term. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Offering your customers quick and efficient service is likely to win their satisfaction. But what happens when your brand goes the extra mile, perhaps by answering a question before it is asked or making an unexpected gesture of gratitude? When your service turns proactive, satisfaction turns into awe. By showing customers that you appreciate their business and care about saving them trouble, you establish a human connection that wins their trust and loyalty. According to Frost and Sullivan, 73% of customers who were contacted proactively and had a positive experience with the agent felt a positive change in their perception toward the company. Here are five ways to impress your customers by giving them the service they didn’t even know they wanted.<h2><strong>Anticipate your customers’ needs</strong></h2>Busy modern-day life makes it hard for customers to keep track of everything they might want from your company. Not everyone remembers when a payment is due or when a sales event may begin. So why not send them gentle reminders a few weeks in advance? For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. By anticipating your customers’ needs, you can ensure that they never miss an important deadline or event.<h3><strong>Make your self-service spectacular</strong></h3>What is one way to stay proactive? Help customers save time and eliminate the need to speak with you at all. To start, make sure your website offers detailed answers to frequently asked questions. Artificial intelligence can also assist you with tasks. Chatbots can answer simple customer questions and help with purchases. AI may also be used to power your IVR system, enabling customers find quick answers or routing them to agents when human assistance is needed.<h3><strong>Offer something extra to win their devotion</strong></h3>There are many ways to stay a step ahead of customers during a service interaction. For example, if a customer wants to know how to renew a subscription, offer to do it for him. If he is unhappy because of a technical problem, make a goodwill gesture on behalf of the brand. By saving customers effort and showing empathy, you will win their loyalty for the long-term.<h3><strong>Let them know if there is a problem (and do something about it)</strong></h3>If your company anticipates a problem that will affect service, be sure to let customers know about it. Telling them in advance increases the chance that they will empathize with you and trust you to offer a solution. If your website is scheduled for maintenance, let them know. If flights are delayed or delivery times have been postponed, give customers a chance to reorganize their schedules. As much as possible, offer customers something to compensate for the inconvenience, such as extra service staff on channels in service or a voucher to redeem at the time of the next purchase.<h3><strong>Follow up with customers</strong></h3>It’s always a good idea to check in with customers to learn how your brand might serve them better. While you do not want to hassle them regularly with phone calls, it’s perfectly fine to send surveys after a service interaction on the channel of contact. Make sure to keep the surveys short, and follow up quickly when details are still fresh. Periodic surveys accompanied by a small voucher are also excellent for keeping up with customers year-round. If a customer has experienced a long and frustrating service issue, it may be appropriate to follow up with a call to make sure everything is going well. Frost and Sullivan states that 87% of customers form a positive image of companies that make follow-up calls.Proactive customer service sends the message that you care about your customers. By putting their needs first and working hard to make their experiences as seamless as possible, don’t be surprised if they become your biggest fans. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>IVR systems can be a blessing or a curse for customers in a hurry. A great system can help customers breeze through a menu to a quick response. A poorly designed one, on the other hand, can make them plunge deep into a black hole of menu options until they are screaming to speak to a real person. When the situation is the latter, companies can pay a heavy price for wasting people’s time. According to research by Interactions Corporation, 83% of customers will avoid a company after a negative experience with an interactive voice response system. To give your customers the answers they need without making them wander through a maze, consider these six tips for a user-friendly IVR system.<h2><strong>Be “open” 24/7</strong></h2>Your agents may not work 24/7, but your business should always be open to a certain extent. Just as a company website may enable customers to make purchases and find answers at any hour, an IVR system needs to offer self-service benefits around the clock. Customers who are searching for simple answers such as store locations or hours can easily obtain such information through IVR. Even those with more personalized requests—a bank account balance, for example—can benefit from an automated menu without needing to speak to a person. Tell customers upfront if agents are unavailable at a certain hour, and offer them other self-service options. For those who need human assistance, they may be directed to leave a message with the correct department.<h3><strong>Keep menu options to a minimum</strong></h3>Yes, the whole point of IVR is to help customers find answers. But the last thing they need is a neverending series of menu options that they will forget in three seconds. At every step of the IVR journey, customers should be given just a few options to choose from. It is much better for customers to proceed through several steps quickly than to be stuck on a single prompt for too long. So do make sure to give your customers options—just don’t overwhelm them by offering too many at once.<h3><strong>Take it to the next level with visual IVR</strong></h3>With so many smartphone users these days, visual IVR is an ideal way to appeal to customers on the go. According to a Radial and CFI Group survey, 55% of customers are likely to use visual IVR when given the option. This functionality allows customers to touch their way through a menu interface rather than listening to options. <a href="https://www.vocalcom.com/724">Vocalcom visual IVR</a>, for example, offers advanced features such as wait time, callback, and visual customer surveys. When customers wish to communicate with agents without using a voice channel, they may use a text option such as chat.<h3><strong>Let customers speak to a real person</strong></h3>Sometimes customers are contacting you because they want to speak to a real person. Before they start yelling at your automated assistant, give them the option to speak to an agent if one is available. Giving customers the possibility to bypass a menu reassures them that they will find the answers they need.<h3><strong>Find out what customers need</strong></h3>And just what do your customers need from you? The best way to design a great IVR system is by assessing the reasons customers make contact. Menu options can be easily tagged so that your company knows how many times each one was selected. By reviewing calls, you can determine how IVR call routing can be optimized to save customers time and provide them with the information they need.<h3><strong>Ask customers what they think about your system</strong></h3>Lastly, always remember to listen to your customers. A quick survey provided at the end of a call allows them to offer feedback on improving the system. Are there too many menu options? Does it take too long to speak to someone? Getting answers to these questions will help your brand improve your IVR so that it actually helps your customers.IVR does not have to be a painful experience. A savvy automated system coupled with sympathetic agents can help your customers soar through each experience with confidence and satisfaction. To deliver the very best customer experiences, learn about <a href="https://www.vocalcom.com/730">Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>When social media began to play a serious role in customer service a few years back, some wondered if this was just a passing trend. Given the popularity of these platforms among young consumers, companies could not be sure if this capricious crowd would stick to their digital habits—and if older consumers would follow suit. Nowadays, social media is a must for customers of all generations, thanks in part to ever-popular chatbots. According to Business Insider, 67% of consumers worldwide used chatbots for customer service in the past year. But not all chatbots are created equal—here are five ways to turn these digital helpers into customer service superstars.<h2><strong>Give them a great personality</strong></h2>Successful customer service agents have great personalities that delight customers. So why shouldn’t your chatbots be the same? Give them qualities that match your brand’s image and style. For example, giving chatbots names can help personalize each interaction and make customers feel as though they are communicating with a real person. Most importantly, give chatbots a tone that fits your brand. Do you aim to be fun when speaking to customers? Do your customers expect a more formal approach? Make your chatbots as awesome as your (human) customer service staff.<h3><strong>Train them to solve problems</strong></h3>Some customers might enjoy having amusing conversations with chatbots. Realistically, most just want to find accurate answers as quickly as possible. Think of your chatbots as problem solvers. What are the most frequent reasons customers contact your brand for service? Once these issues are known, train chatbots to find solutions. Simple chatbots may be adept at answering straightforward questions, whereas more sophisticated chatbots may be trained to grow smarter as they communicate and handle complex requests. In any case, make sure they cut the small talk and get straight to the heart of the customer’s problem.<h3><strong>Make your chatbots proactive</strong></h3>As cool as they can be, chatbots just become a nuisance if they can’t save customers time. To make these assistants true service superheroes, help them deliver proactive service. After introducing themselves, chatbots may make recommendations based on customer preferences. In addition, they may offer additional assistance that saves time in the future. For example, if a customer requests the boarding time for a flight, a chatbot may offer additional airport information and baggage check-in options.<h3><strong>Design their scripts carefully</strong></h3>Chatbots generally cannot handle conversations the way humans can. However, with some careful planning, your brand can make them effective little chatterboxes. When designing their scripts, ensure that they ask specific questions. The answers to these questions may include yes or no responses and who/what/when/where information. Also, make sure they confirm customers’ responses. Customers shouldn’t wonder if a chatbot understands their questions, and keeping a good conversation flow is essential to building their trust.<h3><strong>Analyze results to improve their performance</strong></h3>As with any other channel, apps that use chatbots should be analyzed regularly for possible improvements. Take a close look at transcripts to determine what is working well and what needs improvement. Are customers pleased with the chatbots’ tone? Are answers accurate? Are interactions quick or taking far too long? Determine if certain phrases are especially appealing to customers and helping them get the answers they need.Chatbots have the potential to make or break your customer service success. Without strategic planning, they can cause frustration. But with a dedicated approach to making them smart and savvy, you can win over your customers with their intelligence and charm. To deliver the very best customer experiences, learn about Vocalcom, <a href="https://www.vocalcom.com/730">a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>For a few years now, the millennial generation has been a prime target for brands looking to reshape their customer experiences. The reason? These young consumers have serious buying power: According to Cone Communications, millennials represent $2.45 trillion in global spending. But if your brand thinks they will open their wallets for any great deal, think again. Millennials want products that support a better world, technology that actually saves them time, and customer service to rave about to their friends. So before you start engaging them on social media, make sure you’re giving these savvy customers good reason to be your friend. Here are five things your millennial customers want from your brand.<h2><strong>A solid reputation.</strong></h2>Before doing business with your brand, millennials want to know how others feel about you. While blogs and reviews on social media are sure to influence their decisions, their friends’ opinions matter most. Kissmetrics states that 89% of millennials trust recommendations from friends and family more than a brand’s claims. Rather than telling millennials how great you are, just show them. Great products and service win the hearts of these young consumers, and they are more than happy to tell their friends about it.<h3><strong>Your gratitude (and free gifts).</strong></h3>Once millennials start praising your brand, it’s hard to stop them. As they post fun videos on Facebook or tweet their delight, friends are sure to take notice of your brand. However, as much as these customers appreciate how amazing you are, they want to feel that love in return. Millennials value your gratitude—and there’s no better way to show it by offering them something special for their loyalty.According to Aimia, 44% of millennials are willing to promote products or services through social media in exchange for rewards. So when you thank them for their glowing reviews, be sure to offer a little discount or free gift (or why not a VIP pass?) as an extra token of appreciation.<h3><strong>A response right now (if not sooner).</strong></h3>Yes, all customers want fast responses from brands. But millennials are in a real hurry—any delay beyond ten minutes is considered an eternity. Desk.com states that nearly 25% of millennials expect a response within ten minutes of contacting customer service via social media, while 30% expect the same delay via SMS. While social media and messaging are fast-moving channels, speed is the general rule with this generation. If you can’t answer them right now, they’ll take their money—and their loyalty—elsewhere.<h3><strong>A mobile-friendly experience.</strong></h3>Mobile phones are a must-have for many people these days. For millennials, any other kind of phone belongs to prehistoric times. More than 85% of this generation owns a smartphone, according to Nielsen. In addition, Euclid states that 41% of millennial shoppers search for or purchase products online 70% of the time or more. Their preference for shopping on the go means that your brand needs to have a mobile-friendly reputation. If webpages don’t load properly and messaging apps are not an option for customer service, these tech-savvy consumers will give up on your brand.<h3><strong>A commitment to humanity.</strong></h3>Millennials want to feel good about what they buy. Interestingly, this doesn’t just apply to the quality of their purchase. This generation wants their money to support companies who care about giving back to the community. According to Euclid, 52% of millennials feel it’s important that their values align with the brands they like. What does this mean for your brand? If you support a charitable or environmental cause, you are likely to attract millennial customers who also support these causes. Showing a commitment to ethical practices and philanthropy is key to turning these customers into brand advocates.Millennial customers are, in some ways, no different from those of any other generation. They want respect, value timely service, and feel excited about your brand when they have a great experience. What makes them stand out is how they demand the best from brands at all times and will happily turn to a competitor if their needs are not met. By setting the bar high, millennials challenge companies to deliver their very best. And if your brand is able to meet that challenge, the result will mean satisfaction for all your customers, regardless of age. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2508
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2505
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
]

Custom Context

array:31 [
  "timber" => TimberManager {#5294
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7948}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
  "options" => array:30 [
    "scripts_analytics" => ""
    "cookies_banner_text" => "En poursuivant votre navigation, vous acceptez l’utilisation des cookies pour vous proposer des services adaptés et mesurer la fréquentation du site. <a href="https://www.vocalcom.com/mentions-legales/#cookies">En savoir plus</a>"
    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
    "option_contact_phone" => "01 83 62 85 80"
    "option_contact_email" => "[email protected]"
    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
    "options_header_logo" => array:24 [
      "ID" => 11348
      "id" => 11348
      "title" => "logo-vocalcom"
      "filename" => "logo-vocalcom.svg"
      "filesize" => 12700
      "url" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
      "alt" => ""
      "author" => "1"
      "description" => ""
      "caption" => ""
      "name" => "logo-vocalcom-3"
      "status" => "inherit"
      "uploaded_to" => 0
      "date" => "2020-10-02 20:58:13"
      "modified" => "2020-10-02 20:58:13"
      "menu_order" => 0
      "mime_type" => "image/svg+xml"
      "type" => "image"
      "subtype" => "svg+xml"
      "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
      "width" => 311
      "height" => 49
      "sizes" => array:21 [
        "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "thumbnail-width" => 150
        "thumbnail-height" => 150
        "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium-width" => 300
        "medium-height" => 300
        "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium_large-width" => 768
        "medium_large-height" => 1
        "large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "large-width" => 1024
        "large-height" => 1024
        "1536x1536" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
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        "1536x1536-height" => 49
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        "2048x2048-height" => 49
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        "square_sm-width" => 300
        "square_sm-height" => 47
      ]
    ]
    "options_header_contact" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "options_header_demo" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "options_header_phone" => "+33 (0)1 55 37 30 50 "
    "mentions" => array:4 [
      0 => array:2 [
        "acf_fc_layout" => "text"
        "text" => "©2020 Vocalcom"
      ]
      1 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Legals"
          "url" => "https://www.vocalcom.com/legals/"
          "target" => ""
        ]
      ]
      2 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Privacy"
          "url" => "https://www.vocalcom.com/privacy-statement/"
          "target" => ""
        ]
      ]
      3 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
          "title" => "Cookie policy"
          "url" => "https://www.vocalcom.com/cookie-policy/"
          "target" => ""
        ]
      ]
    ]
    "contact_subtitle" => "Interested in our solutions? "
    "contact_phone" => ""
    "contact_title" => "Get in touch and try it out"
    "contact_btn_left" => array:3 [
      "title" => "Contact us"
      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "contact_btn_right" => array:3 [
      "title" => "Request a demo"
      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
    ]
    "networks" => array:5 [
      0 => array:2 [
        "pictogram" => array:24 [
          "ID" => 377
          "id" => 377
          "title" => "facebook-icon"
          "filename" => "facebook-icon.svg"
          "filesize" => 1859
          "url" => "https://www.vocalcom.com/wp-content/uploads/2020/08/facebook-icon.svg"
          "link" => "https://www.vocalcom.com/solutions/collections-call-center/facebook-icon/"
          "alt" => ""
          "author" => "1"
          "description" => ""
          "caption" => ""
          "name" => "facebook-icon"
          "status" => "inherit"
          "uploaded_to" => 991
          "date" => "2020-08-18 08:16:51"
          "modified" => "2020-09-10 13:44:19"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
          "type" => "image"
          "subtype" => "svg+xml"
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          ]
        ]
        "url" => "https://www.facebook.com/Vocalcom"
      ]
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        "pictogram" => array:24 [
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          "id" => 389
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          "link" => "https://www.vocalcom.com/offers/cti-salesforce/linkedin-icon/"
          "alt" => ""
          "author" => "1"
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          "name" => "linkedin-icon"
          "status" => "inherit"
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          "date" => "2020-08-18 08:17:10"
          "modified" => "2020-08-18 08:17:10"
          "menu_order" => 0
          "mime_type" => "image/svg+xml"
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          "subtype" => "svg+xml"
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        ]
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          "status" => "inherit"
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    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
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      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
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        "text" => "<p>customers worldwide</p>\n"
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        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
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    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
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      <p class="mb-25">We apologize for the inconvenience.</p>\n
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    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
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    "script_livre_blanc" => """
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    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
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      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
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    "pages" => array:1 [
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  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
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      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
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      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
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      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
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      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
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  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-8 page-paged-8"
  "site" => Site {#2519
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2514
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2513
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2512
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2514}
  "posts" => PostQuery {#2510
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2509
      -_query: WP_Query {#5260
        +query: array:2 [
          "paged" => "8"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 8
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
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          "year" => 0
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          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2670
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
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        }
        +date_query: false
        +queried_object: WP_Post {#2682
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2649
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2649}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "da97300d810825206fa4874eb471b454"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2507
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2508
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2505
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2503
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7758
          +children: array:7 [
            0 => MenuItem {#7741 …70}
            1 => MenuItem {#7739 …72}
            2 => MenuItem {#7731 …72}
            3 => MenuItem {#7721 …72}
            4 => MenuItem {#7711 …72}
            5 => MenuItem {#7699 …72}
            6 => MenuItem {#7693 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2503}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2453
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "91"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:07"
            +"post_modified_gmt": "2020-09-30 07:29:07"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 91
            +"menu_item_parent": "0"
            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7681
          +children: array:3 [
            0 => MenuItem {#7679 …72}
            1 => MenuItem {#7677 …72}
            2 => MenuItem {#7675 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2503}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7682
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:27"
            +"post_modified_gmt": "2020-09-30 07:29:27"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1767"
            +"menu_order": 32
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1767
            +"menu_item_parent": "0"
            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
          +"menu_order": 32
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1767
          +"menu_item_parent": "0"
          +"object_id": "71"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7673
          +children: array:3 [
            0 => MenuItem {#7671 …72}
            1 => MenuItem {#7669 …70}
            2 => MenuItem {#7667 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2503}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7674
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
            +"menu_order": 36
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7665
          +children: array:1 [
            0 => MenuItem {#7663 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2503}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7666
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7661
          +children: array:2 [
            0 => MenuItem {#7659 …72}
            1 => MenuItem {#7657 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2503}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7662
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2407
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8039
          +children: array:7 [
            0 => MenuItem {#8035 …71}
            1 => MenuItem {#7078 …73}
            2 => MenuItem {#8028 …73}
            3 => MenuItem {#8014 …72}
            4 => MenuItem {#8004 …73}
            5 => MenuItem {#7992 …73}
            6 => MenuItem {#7986 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2407}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8034
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7974
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2407}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7975 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7966
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2407}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7967 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7958
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2407}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7959 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7954
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2407}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7955 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/8/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/8/"
  "REMOTE_PORT" => "24656"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.159.89"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fcf059100000e36911e9000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eacb44f4d4f0e36-LHR"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604140264.9262
  "REQUEST_TIME" => 1604140264
]

User


false